It was horrible. Once we’ve arrived in the reception area there was no A/C it was hot. The elevator always had a very strong and unpleasant smell. Even the aisle to go to our room had that smell. That horrible smell was in all the floors because I had to go to another floor to get ice and it had that same smell. The breakfast area did not have any A/C it was hot as hell. The stay there was horrible I would never stay there again.

We loved the location, we were able to walk to so many places such as the Brooklyn bridge, Chinatown and many more. Public bus runs right outside the hotel. The hotel offered free breakfast and even saved our luggage before and after our stay. Would definitely stay there again in my next visit to NYC. The staff were wonderful.

The two only good things about the stay were the easy access to F subway and the room was clean/had AC (bare minimum). I read the reviews before booking but I wish I’d read some more, which I did later and found the same problems I had during my stay. We visited during heat wave in NY. The MAJOR problem was the hotel lobby’s AC wasn’t working. Even with portable AC units and fans, it was unbearable. At first I thought this was a one time thing, only to find out on the reviews that over a year ago this has been an issue. The breakfast area was so hot so hot it was impossible to stay in. Juice/water machine wasn’t working during breakfast. Also not working during the busiest hour of the day: elevator 1 out of 2. Finally, before my arrival the hotel sent me an email saying they’d try to accommodate early check ins, to which I sent on the info form saying I’d be there by 10am. Upon arrival I requested the lobby clerk, Ryana, if I could have an early check in. She said the room would be around 1-2 hours, but she couldn’t promise (this was 10am). Although I had requested it beforehand, I understand so I went about the city. When we came back at 2:47pm I requested again and she said it’d be at 3pm only (not only 13min earlier). All the interactions with this staff were passive aggressive, not comfortable or amicable. I do not recommend anything about this hotel, unfortunately not a good experience after many other great ones in NYC before that.

Nice bridge view from my room; great full breakfast

Great hotel, different breakfast option everyday. 5min walk to subway, 20min walk into town. Area not great, quite dirty and run down. However, didn’t feel unsafe.

The hotel was good, clean room and good breakfast choices. The location was the biggest shortfall. Would not prefer such location next time.

Short walk to subway. Good breakfast. Quiet and clean rooms.

Lobby and Hallways were smelly and without AC. Area around the hotel was ver unkept.

Good place when visiting for the week. Convenient to subway and bus. Not in a busy area but could walk to anything we needed. Room was nice and clean, staff was friendly, housekeeping was thorough. Breakfast was busy at any time so we would take our food to the room. Plus it was extremely hot in the lobby, breakfast areas. Overall, I would stay here again.

The staff was excellent. The location was a little less desirable but the price made up for that. We felt like the pillows made it very difficult to get good rest. The beds could use better quality but overall, good stay.

Typical Fairfield hotel

Close access to the subway. Very safe during daylight hours. Quieter late night when a lot of shops are closed. We walked from the East Broadway subway station back to hotel several times and did fine without any issues. The room was clean and more spacious than similarly priced rooms in midtown. The morning breakfast is definitely a plus!

good

It was clean, comfortable, and the rate was pretty stellar for NYC. Easy walk to Subway and a range of options. Highly recommend.

Loved our 5 days stay in the hotel. We are a family of 4 with 2 young kids, the room was sufficient for us to rest & sleep comfortably. Breakfast spread was good enough for us Muslims. We had omelette, toast, bagels, muffins, fruits, hot drinks, milk, cereals and some other usual stuffs. I particularly wanna thank the housekeeping as they have without failed clean and tidy our room throughout our stay. We truly loved coming back to our room smelling nice and our beds tidy after a long day out strolling in the NYC.

We asked the front staff to mail some postcards for us. Two weeks later they still haven’t arrived.

Good place to stay in China Town. Clean and convenient hotel.

Noisy from subway passing steel bridge.

The stay was good with very courteous staff. The rooms were in good condition with expected amenities. Complementary breakfast included and gym if required. Well priced as well for staying in the island, also in walking distance of the lower East side, One World Trade Centre and TriBeCa

Just one block from East Broadway metro station. Brooklyn was just one station away, in the other direction. Lovely view of Manhattan Bridge from the main Henry Street side of the hotel. The trains were quite noisy (day and night) crossing the bridge, but you soon got used to it. Complimentary breakfast was pleasant. 30 minute rule was good, so nobody could hog the tables. I would visit again, without question.

How far a parking garage is from hotel. The distance of parking garage should be included in description.

Convenient location in the sense of proximity to F train. Short walk to Little Italy. Chinatown location was not great though- next to fish market and you can smell it in the hotel. Definitely an issue with hot water. I read others’ reviews and we had a similar issue. Noise from elevated train that runs on Manhattan Bridge was not an issue, but our room as on the street side. It worked for our stay, but we won’t be staying there again.

Horrible place. Smells bad all over the property. They gave us a room with a broken toilet and never fixed it, which means, we didn't have a toilet for our stay. When we let them know, they basically said they couldn't fix it and that we needed to go to the reception bathroom if we needed. That bathroom had no soap to wash hands or paper to dry them. We also told them that and very rudely handed us two soap bars instead of refilling the soap dispenser. The staff on the night shift of Tuesday the 26th was extremely rude. When I said I couldn't wash my hands in that toilet, before I finished my sentence he said "What? You are not capable of washing your hands on your own?" before I could tell him there was no soap. He should be fired. Awful place all in all.

the location was great, walking distance to everything. Just up from Chinatown, so good places to eat.

The complimentary breakfast Is very good and has many options, recommended. If you are a light sleeper this Is not for you since you can hear the Subway trains all night in the background, I didn't mind much.

Friendly staff!

Overall this was a great choice for staying in Manhattan. Rooms were clean and comfortable. The breakfast was wonderful except it was very crowded. There was a girl's gymnastics group staying there so tons of young women. It was a busy place. It was fairly close to the subway so it made a great base for our trip to Manhattan.

The only problem I had was that the water in the shower and sink had a mind of their own. The water would go from too hot to too cold and the water pressure would audibly change. The location is okay, but close to the train to go to Brooklyn or Mid/Uptown Manhattan.

Good hotel!

Stayed in the executive room with the king bed and sofa bed for 4 nights. Negatives: Was a bit narrow than expected, but worked for our needs. Found a little bit of mold in the one corner of shower area. Sofa bed wasn't comfortable/spring edge poked our legs while getting in, and center (whether it was the mattress or spring surface or combination of both) was concave so it was difficult to get out! Positives: Hotel staff was friendly and courteous. Breakfast selection was good, catered to everyone's food preferences. Convenient to Chinatown area and various restaurants. About a 5 minute walk to MTA on Broadway and Essex roads. Good walking distance to Soho shopping. May stay there again, but will select a different room.

It was a lovely and comfortable stay and I would definitely recommend and visit again!

Hard to get hot water in the sink. Well stocked breakfast.