No suprise. Always at expected quality 👍👍👍

Amazing

Thankyou, excellent service

A truly upmarket hotel in terms of quality and standards. Drawback - linguistic skills, and everything is in Bulgarian currency and limited if non-existent use of credit cards.

Top notch hotel in prime location

Everything was fine except room service. Did not clean room and bathroom

Nice, central location. All staff were very helpful and polite. Our room was cozy in 10th floor and had super homfortable bed. We really liked breakfast with lot of choices. Also sauna and jacuzzi was very relaxing at the end of the day.

Everything was fine except car parking issue because they charged us for car parking.

The room was very standard nothing special, with all necessary. I’d like to mention that the fitness center is one of the best I’ve seen in my whole life in many 5 stars brand name hotels all over the world. About the restaurant, compliments to the chef because my dinner was IMPRESSIVE. Unfortunately, the breakfast was one of the worst; the coffee was horrible, no oatmilk neither oats, pastry was not fresh, its not permitted to order eggs.. after not eating my breakfast I went to a small coffee shop near the hotel and I regret not going there because their breakfast and coffee were amazing..

easy few minutes walk down pedestrianised area from bus and train stations- quick efficient friendly check in despite my only booking 30mins before arrival- great room with tea & coffee, terrific restaurant (smoking or non smoking room sir surprised me) terrific meal - thoroughly recommended

Overall it was fine with a few things to be desired. The room cleaners only changed towels the first night. The second cleaning they left us with no toilet paper. It doesn’t seem that they did any cleaning at all. The problem with the toilet paper was remediated promptly after notifying the front desk. There’s a spa on the premises with only 1 person (male) doing massages. My daughter and I opted not to use that. The breakfast was OK…..nothing to write home about.

The room was very clean, spacious, and modern. I love the big shower. The hotel amenities as well as the location was great. The casino next door was a bonus and the hotel gave us extra coupons for the casino

very good

Big hotel. Nice

Top class hotel with appears to have been recently updated. Close to everything in Burgas including railway station

High class property well kept. Spa facilities convenient and very good. Quality of breakfast fair and needs improvement Evening time was very quite with little to do. More pubs, clubs and leisure facilities required in vicinity o Hotel.

Good location, clean rooms, good and sufficient breakfast.

It was ok, the people in the reception weren’t friendly and had no patience. It is far from everything

The hotel has been renovated a nd upgrated. We liked the room size the cleanliness and the breakfast which was included. The location is excellent near restaurants and shops and a walking distance to the sea garden and the beaches. Personel needs additional training in being pleasant and oferring help to the customers. Sometimes we felt that they were bothered if we ask for something.

Hotel is in good location, extremely clean rooms.Just breakfast wasn't good.Fruits bad quality, no vegetables and this was August. Except food other was good.

Location is central, close to bus station, sea gardens and sea itself. Hotel seemed clean. The only let down was customer service which was non-existent practically.

I purchased the room for $130 for and requested for a second night. The guy at the front desk made my reservation and charge me more money for the second night and didnt tell me. The price shouldnt have never change if i ask for additional night.

Overall great place to stay in Bourgas.

This hotel was lovely, good size rooms, very comfy beds and the spa was great. breakfast was very hit and miss, our first day was excellent but the last day everything was stale! also, I emailed in advance to ask if they provided soya milk, and they replied yes. However there was only almond milk as a dairy alternative. Vegetarians beware - very little for you in Burgas! Still, overall a great stay

Nice hotel,the stuff polite but not smile,fill a litlle distance The room comfortable and updates Breakfast was good ,but the manager there must to be more polite and open to requests especially when they so small and easy to fill

Stayed for 3 nights. The room was very neat and clean and in great condition. We found the bed to be very comfortable. And the washroom was spotless. Room service was also pretty good. We stayed on the 15th floor where you see the whole city through the windows. Overall I’d say somewhere between 4 to 4.5 out of 5.

A great hotel with great facilities and friendly staff! It is very central to everything you require - shops, restaurants, beach, train/bus stations. It's like staying on a ship as you really do not need to leave the hotel as it has all the facilities!

Beautiful hotel, excellent location for railway station, the Sea Garden and Burgas generally. Our room on a high floor gave excellent views over Burgas and the Black Sea and was spacious, clean, very comfortable and excellent value for money. The only thing that spoiled it for us was the surly unfriendly waiting staff at breakfast. They don’t look as if they enjoy their work and couldn’t wait to close the breakfast area quick enough. Reception staff were friendly and helpful however.

Everything is great, especially the stuff

very nice, newly remodeled, clean hotel. Perfect location, rich and tasty breakfast, spa, swimming pull and other nice amenities. The room, bed and bathroom were spotless, 10/10. But, when I arrived there was no room for my car. I was told to park elsewhere because the parking lot was full. I explained that the one of the reasons I booked with them was stated parking (paid) availability. The answer was "we have parking, but it is full", meaning that they actually have a very LIMITED parking, which should be clearly stated on their website (and on Hotels.com). When traveling by car, my absolute condition is that the hotel has parking, free or paid. At the end, after intervention of our local friend, the person in charge of parking lot found a spot (I was driving Mini) and the problem was solved. I was happy with my stay at that hotel.

Excellent location and good breakfast

The perfect choice in Burgas! Thank you for everything! See you soon!