Superb resort with excellent staff.Very clean, and situated in a lovely neighbourhood. Only a few minutes from Ao Nang beach by the hotel shuttle bus.

Absolutely wonderful reaort for the parents and children. Beautiful tropical family cottage, helpfull and ki d staff, magical resort. Loved it.

Simply perfect, we enjoyed every second, the personal was very kind and helpful. The whole Resort is lovely between all the palms, trees and plants and the best View from the Pool :)

Amazing

The Ban Sainai was like staying on a tropical island. It is very spread out, but the staff were always ready to drive you from your room to the pool or reception area. The breakfasts were very good as were the meals at the pool. The pool was absolutely gorgeous and we spent plenty of time there. The resort has a regular shuttle schedule to take you to the beach. This was an awesome experience to stay at the Ban Sainai.

Really nice hotel to stay in. The rooms are huge, comfortable and high spec. It is like having your own lodge. Pool is also really nice with nice views

The staff was so kind here. Free daily shuttles to and from the beach. Room was beautiful and so clean. Highly recommend

The resort staff were always helpful and cheerful. The resort was like a little tropical oasis with fantastic accommodation.

Great service, rooms are wonderful and the food was good. Enjoyed the bungalow style room and staff were amazing. I would stay there again and again and again.

We were not thrilled with the garden apartment which was right behind the parking lot and the reception area. The view wasn’t great and it was loud at times and when I went out on my deck I would often see people on the grounds so it didn’t feel private.

Beautiful grounds

Horrible staff and services. From the moment of arrival, the stay, and the dinning experience. Paid for the breakfast of which there many things on the menu that they advertise you can order anything on the many as much as you like for breakfast. Nevertheless everything we ordered they said they currently not available. For example roti mataba or rice soup with fish. Most of the available food are already cook and display. What a disappointment and bad advertisement. The price for the buffet is of course in full even of all the items are not available. The bathroom in our room were NOT cleaned properly and the shower absolutely smells like urine. Of which we mentioned but no body did anything about it. In addition there were supposed to be a bus shuttle from the hotel two routes a day into the boat and restaurants area (busy area) but it is always late and extremely disorganized. One time we were waiting for over fifteen because the driver couldn't be found. If which affects our boat schedule that we have already reserved from the other company. Staff here are just don't care. Never really smile to us (probably because we did mention something about the restroom and the room wasn't being cleaned), but should it be that way?? We were just letting them know the truth. I'm pregnant and really can't stay the smells of the rest room. Is it too much to ask for...

Its about a 30 minute walking distance from the beach which is the equivalent of 100 baht by tuk tuk from the hotel to the beach and its away from the main streets. The quiet and calm was what we were looking for and we were very happy with that.

Its about a 30 minute walking distance from the beach which is the equivalent of 100 baht by tuk tuk from the hotel to the beach and its away from the main streets. The quiet and calm was what we were looking for and we were very happy with that.

This was supposed to be a 4* hotel which in Thailand normally means great hotel great staff and clean and tidy - out stay was certainly not. Covid has had an impact of course and staff numbers are reduced as expected but unfortunately that means that gardeners and general maintenance isn’t upto spec. Maybe when things get back to some sort of normal and staff numbers are increased it will get back to its 4* status. Having said that our stay was ok, we enjoyed the quietness, 4 days was enough and we were happy to move on .

An absolutely stunning resort with the best staff I've yet to meet in Thailand. It's close enough to the main street so you can walk down to the beach, but secluded enough to give an illusion of solitude. It's both a beautiful complex and a very well-staffed one. My only caveat? The facilities close down too early, at around 7 in the evening. However, the town is so close that it didn't matter as much as we feared.

Such a beautiful place to stay for relaxation and very friendly staff

Nice hotel, far enough from Ao Nang to feel like you are in an open space, yet less than 5 minutes by free shuttle to centre when you need it. Gardens are extensive and well kept and pool lovely with amazing backdrop to cliffs. Rooms nice and spacious but tired in places and could do with a revamp (including bathrooms). Breakfast interesting with a few local specialty dishe/drinks and reasonable choice. Staff friendly and genuinely seemed to want to please you and looked happy doing their jobs. Overall this is a nice hotel and whilst not the cheapest option or most high end it was definitely good value.

Nice hotel, far enough from Ao Nang to feel like you are in an open space, yet less than 5 minutes by free shuttle to centre when you need it. Gardens are extensive and well kept and pool lovely with amazing backdrop to cliffs. Rooms nice and spacious but tired in places and could do with a revamp (including bathrooms). Breakfast interesting with a few local specialty dishe/drinks and reasonable choice. Staff friendly and genuinely seemed to want to please you and looked happy doing their jobs. Overall this is a nice hotel and whilst not the cheapest option or most high end it was definitely good value.

The view in front of the pool is wonderful. The staff is very friendly. Strongly recommend.

Beautiful place with amazing views of rock cliffs from rooms and pool. Nice staff, good breakfast buffet and easy a cess to town restaurants and long boats. We did a Private 4 island longboat tour through front desk, nice and good value! Only 2500 bots for 6 hours(75 us$). Aonong beach is not the best to hang out , but west railey and other islands we good. Hard to avoid crowds and find shade. Rooms were spacious and lovely. Its very good for aonong beach Krabi.

Beautiful place with amazing views of rock cliffs from rooms and pool. Nice staff, good breakfast buffet and easy a cess to town restaurants and long boats. We did a Private 4 island longboat tour through front desk, nice and good value! Only 2500 bots for 6 hours(75 us$). Aonong beach is not the best to hang out , but west railey and other islands we good. Hard to avoid crowds and find shade. Rooms were spacious and lovely. Its very good for aonong beach Krabi.

Beautiful environment, like being in a Botanic garden. Quiet and peaceful. Cottages are nicely furnishec, the Terrace is great. The pool is huge, you can really swim. Staff is extremely polite and helpful. You can get into the busy streets quickly, but you are still far enogh to relax, and enjoy nature.

Beautiful environment, like being in a Botanic garden. Quiet and peaceful. Cottages are nicely furnishec, the Terrace is great.The pool is huge, you can really swim. Staff is extremely polite and helpful. You can get into the busy streets quickly, but you are still far enogh to relax, and enjoy nature.

We love this place to stay, the staff are truly amazing, so friendly and nice. This is why we return and will choose to return. A totally peaceful resort to stay in.

Every thing was great! Specially thanks for hotel cooperation for our honeymoon time

Every thing was great! Specially thanks for hotel cooperation for our honeymoon time

The gardens and scenery of the resort were stunning; we saw so much wildlife just from our balcony. Staff were all very helpful and pleasant and breakfast was really good.

We had a really great time at the resort. Staff was very polite and respectful. Resort is conveniently located near the beach, market and restaurants.

Beautiful property, great location, lovely staff! I would go back to Krabi specifically for this hotel. Thank you for an amazing stay :)

This was an excellent, central property which was very peaceful and natural (felt like you were deep in a forest with beautiful cliff scenery and palms). We weren’t aware of the no-alcohol policy until we arrived but they have a 3 min shuttle down to the city centre throughout the day and lots of delicious food and smoothies available at the hotel. Would definitely recommend!

Very comfortable stay, courteous staff and great food