Hotel should not be open for business during remodeling

Hotel should not be open for business during remodeling

I had high-expectations for my one-night stay at the hotel. but my overall experience was a disappointment. To list a few unpleasant surprises: - No one helped me with my bags (or attempted to) upon arrival or check-in. - mini bar was empty, no snacks or fruits in the room. called the room service and reception multiple times and they promised to fill the mini bar up...it took 4 hours. They sent me a complimentary basket of fruit and desert as an apology (that was nice but it came at 1 am in the morning!) Overall, it was overpriced with below average service and experience.

I had high-expectations for my one-night stay at the hotel. but my overall experience was a disappointment. To list a few unpleasant surprises: - No one helped me with my bags (or attempted to) upon arrival or check-in.- mini bar was empty, no snacks or fruits in the room. called the room service and reception multiple times and they promised to fill the mini bar up...it took 4 hours. They sent me a complimentary basket of fruit and desert as an apology (that was nice but it came at 1 am in the morning!)Overall, it was overpriced with below average service and experience.

This is a good hotel that used to be run by Kempinski. I’ve stayed here more than 5 times. Now after being run by Marriot, the experience changed in a negative manner.

This is a good hotel that used to be run by Kempinski. I’ve stayed here more than 5 times. Now after being run by Marriot, the experience changed in a negative manner.

Amazing place with good view

Everything was wonderful

Everything was wonderful

Comfortable and quite.

Best check in in RYD so far! Fast, took less than 4 minUpgraded Cheerful professional staff No hassle

Best check in in RYD so far! Fast, took less than 4 min Upgraded Cheerful professional staff No hassle

Comfortable and quite.

The hotel was very comfortable and the staff was welcoming and courteous.

The balance was not work. The Marriage package was disappointed whether when it comes to the kinds of juices or the sauces which were solid. Also, the heart cake was not delicious.

The balance was not work.The Marriage package was disappointed whether when it comes to the kinds of juices or the sauces which were solid. Also, the heart cake was not delicious.

Great location, clean room. Breakfast is ok but expensive

Not recommended

Not recommended

Good and clean. Staff need to be more proactive and with higher level of hospitality.

Good and clean. Staff need to be more proactive and with higher level of hospitality.

Amazing view and quite room. They surprise me with a complimentary cake! Good and express services!

I am used to this hotel but this time it was not up to my expectations. The Executive lounge service and menu was quite disappointing. The only good thing was the staff at Reception desk. The hotel needs a brand management as it was in the past.

The location is good but the room was so small not reflecting the price nor the picture on the site

Bathroom flooded (leaking shattaf and shower not draining), marble plinth on which the sink is located had sharp edges. Check-in very slow and check-out staff slow and unhelpful (no real understanding of customer service). Very surprised that the hotel is part of the Kempinski group.

The hotel building is nice, lobby is okay but the rooms are small and terrible, with walls at many awkward angles. Not enough space in the room to walk and you keep bumping into the desk or the chair. Hot water didn’t work in my room on one of the three days. The bathroom design is poor. They seem to have plonked a bathtub in what was probably the only space to stand in the bathroom. So access to basin is hard and you need to squeeze into the spaces. Opening shower door is hard. Shower area got flooded every day due to poor drainage. Amenities (bath gel/shower cap etc.) were not replenished daily and I had to call housekeeping. And for vegetarians, please note that the restaurant has only one veg dish. Hotel kept changing the car pickup from hotel front to the basement almost on an hourly basis, confusing residents and car/Uber drivers. Not recommended for what they charge.

The hotel building is nice, lobby is okay but the rooms are small and terrible, with walls at many awkward angles. Not enough space in the room to walk and you keep bumping into the desk or the chair. Hot water didn’t work in my room on one of the three days. The bathroom design is poor. They seem to have plonked a bathtub in what was probably the only space to stand in the bathroom. So access to basin is hard and you need to squeeze into the spaces. Opening shower door is hard. Shower area got flooded every day due to poor drainage. Amenities (bath gel/shower cap etc.) were not replenished daily and I had to call housekeeping. And for vegetarians, please note that the restaurant has only one veg dish. Hotel kept changing the car pickup from hotel front to the basement almost on an hourly basis, confusing residents and car/Uber drivers. Not recommended for what they charge.