The staff was great and accommodating. Good communication.

We wanted a hotel with a Mexican vibe and this place delivered that. We enjoyed the pool, the outside area and the roof top were amazing. The area has lots of local stores and little food shacks, we felt very safe walking around. Our room was lacking comfort. The beds and the pillows were hard, the mattress top case kept sliding over. The hotel is located on a very busy intersection and it was very noisy, noise never stopped. I am a very light sleeper and I couldnt sleep at all. The shower was painful, the water in a sink was barely coming out, the issue was addressed with the owner and it was fixed, but for the worse. The kitchen faucet was leaking and the water was dripping nonstop. This place requires some maintenance. Breakfast had cereal, fruit, juices, coffee, tea, yogurt, scrambled eggs, pancakes, tortillas. The items were rotating every two days. Next time we would pick a hotel away from the busy street. The owners were out of town, but we met their daughter, who was very delightful, helpful and super nice.

We wanted a hotel with a Mexican vibe and this place delivered that. We enjoyed the pool, the outside area and the roof top were amazing. The area has lots of local stores and little food shacks, we felt very safe walking around. Our room was lacking comfort. The beds and the pillows were hard, the mattress top case kept sliding over. The hotel is located on a very busy intersection and it was very noisy, noise never stopped. I am a very light sleeper and I couldn't sleep at all. The shower was painful, the water in a sink was barely coming out, the issue was addressed with the owner and it was fixed, but for the worse. The kitchen faucet was leaking and the water was dripping nonstop. This place requires some maintenance. Breakfast had cereal, fruit, juices, coffee, tea, yogurt, scrambled eggs, pancakes, tortillas. The items were rotating every two days. Next time we would pick a hotel away from the busy street. The owners were out of town, but we met their daughter, who was very delightful, helpful and super nice.

Good location and great service

Poor water pressure; but otherwise nice room. Location is slightly off the centre and a bit of wall away but hptel provided free bicycles. Owners Laura and Tony are very helpful

We really enjoyed our stay at Suites Fenicia.Our hosts, Laury & Tony were so welcoming and pleasant. I had dietary issues and Laury went out of her way to accommodate me for this and I really appreciated it. The room is kept very clean and beds are very comfortable. Drinking water available at all times is a great touch.Located away from the main centre but very accessible with buses and collectivos at our door at a very cheap rate. Grocery stores and restaurants are nearby. Our hosts recommended the restaurant El Fogon within walking distance and the food there is excellent and reasonably priced. All in all, great place to stay while visiting Playa del Carman & area.

This was a good choice for someone passing through. It was very clean and the bed comfortable. I felt it was good value for money. It is a bit far from the center of town and from the beach for those staying any length of time. The owners/managers were very friendly and helpful.

We booked in Jan. 2018. The place is being renovated and is now a construction site, with nearby buildings also under construction. Continues to operate booking Canadians who see high reviews, as I did. Negatives: 1. It's on a busy / noisy high traffic street, so it is not a relaxing place. 2. Bed was made up, but the sheets were not changed - a major turn off. 3. Frequent scraping sound until 3 am, and could not sleep until 3:30. If you are on the second level the rooms above on the third level might keep you up late into the night. 4. The breakfast is coco puffs and white bread, eggs and coffee.

We booked in Jan. 2018. The place is being renovated and is now a construction site, with nearby buildings also under construction. Continues to operate booking Canadians who see high reviews, as I did.Negatives:1. Its on a busy / noisy high traffic street, so it is not a relaxing place. 2. Bed was made up, but the sheets were not changed - a major turn off. 3. Frequent scraping sound until 3 am, and could not sleep until 3:30. If you are on the second level the rooms above on the third level might keep you up late into the night.4. The breakfast is coco puffs and white bread, eggs and coffee.

We booked in Jan. 2018. The place is being renovated and is now a construction site, with nearby buildings also under construction. Continues to operate booking Canadians who see high reviews, as I did.Negatives:1. Its on a busy / noisy high traffic street, so it is not a relaxing place. 2. Bed was made up, but the sheets were not changed - a major turn off. 3. Frequent scraping sound until 3 am, and could not sleep until 3:30. If you are on the second level the rooms above on the third level might keep you up late into the night.4. The breakfast is coco puffs and white bread, eggs and coffee.

Nice place Nice people . Confortable little pool, convenient breakfast. Presently under rénovation.

Good area and safe

Arrived after 7PM and the room was not ready. Took them 3 hours to get it ready. The reason given was that I didnt confirm the room with a payment for high season. I didnt understand this part because the no-cancellation penalty and associated charges were already included in the hotels.com reservation, and I would have had to pay for the room anyways.The owners are extremely nice and helpful, the area convenient, near to 5th ave, beach, great cheap eats. Be ready for inefficiencies and youd enjoy this location.

Arrived after 7PM and the room was not ready. Took them 3 hours to get it ready. The reason given was that I didn't confirm the room with a payment for high season. I didn't understand this part because the no-cancellation penalty and associated charges were already included in the hotels.com reservation, and I would have had to pay for the room anyways. The owners are extremely nice and helpful, the area convenient, near to 5th ave, beach, great cheap eats. Be ready for inefficiencies and you'd enjoy this location.

The service was amazing!!! Everyone was very friendly and accommodating. The room was very clean and staff kept up with this daily. Breakfast items, drinks and refrigerator were also stocked every day. Beach items and bikes available for our use everyday. Within walking distance of beach and great shopping. We really enjoyed our week there and would very much consider this lodging again.

We were looking at 3-bed room and this was a perfect fit for us. Spacy, comfortable, well equipped (kitchen) even for longer stay.

The room was so lovely and spacious with a little kitchenette. The hosts were the most lively people. The location is good, close to the beach and avenue 5. One of the nicest places we have stayed in mexico!

Mother of the owner was there to receive. What a sweetheart! Loved her immediately. They were super accommodating, had board games, sun screen, cookies, bikes, umbrellas, and just a very homey feel

Great hosts. Nice room, could have slept four. Kitchenette for anyone who wants to cook for themselves.

The hosts Tony and Laury are wonderful, warm people who make you feel like you are staying with friends than staying in a hotel. Room is large with good but very basic kitchen stuff. The fridge gets stocked daily with bread, eggs, butter, etc. for you to make breakfast. Fruit and coffee are always available downstairs. Lovely outside sitting area with pool. The hosts were helpful with booking tours, making recommendations, etc. The only negative is the traffic noise. The hotel sits at a busy intersection. There are heavy wooden shutters across the street side windows but you still hear the traffic, which settles down around 11pm and starts up again around 6am. If you are sensitive to that, this might not be for you. Otherwise, we loved this place.

The hosts Tony and Laury are wonderful, warm people who make you feel like you are staying with friends than staying in a hotel. Room is large with good but very basic kitchen stuff. The fridge gets stocked daily with bread, eggs, butter, etc. for you to make breakfast. Fruit and coffee are always available downstairs. Lovely outside sitting area with pool. The hosts were helpful with booking tours, making recommendations, etc. The only negative is the traffic noise. The hotel sits at a busy intersection. There are heavy wooden shutters across the street side windows but you still hear the traffic, which settles down around 11pm and starts up again around 6am. If you are sensitive to that, this might not be for you. Otherwise, we loved this place.

Superior service and wonderful extras (coffee, juices, breakfast and snacks, umbrellas, toys, beach chairs, games, etc.).

The nicest parts of this hotel would be the intimate patio; the services available to you at no cost (bikes, parasols, beach chairs) and the owners. The saddest part is the fact that you do NOT have a balcony to enjoy any views from, nor the ability to keep windows/sliders open due to heat entering your room. Another bummer was the discovery of how payment was dealt with. When booking the room Exepdia says collected by the hotel; when at the hotel they asked for my cc; they charged me in pesos with an exchange rate worse than what you would get if changing outside PLUS now my cc company will also charge a foreign exchange rate on top of what the hotel already charged. Not a happy ending....

The nicest parts of this hotel would be the intimate patio; the services available to you at no cost (bikes, parasols, beach chairs) and the owners. The 'saddest' part is the fact that you do NOT have a balcony to enjoy any views from, nor the ability to keep windows/sliders open due to heat entering your room. Another 'bummer' was the discovery of how payment was dealt with. When booking the room Exepdia says "collected by the hotel"; when at the hotel they asked for my cc; they charged me in 'pesos' with an exchange rate worse than what you would get if changing outside PLUS now my cc company will also charge a "foreign exchange rate" on top of what the hotel already charged. Not a happy ending....

Staying at the Suites Fenicia was more like staying with family friends than it was staying at a hotel. Although we were only there for two nights we felt like we were welcomed to this quiet and charming location by old friends. Tony and Laury were wonderful hosts.The hotel itself doesnt feel like a hotel. From the beautiful pool to the comfortable rooms, it really feels like a cozy home away from home. It is a 10 minute walk to a small, quiet beach and also a 10 minute walk to the shopping on 5th avenue. So if you want to actually feel like youre in a different country, get away from the masses of tourists, and meet two very warm and friendly people, Suites Fenicia is for you.

EXCEPTIONAL is the only word we can say about this location. We were booked from Jan 31 to Feb 4th, but liked the place so much we stayed an extra 2 days until Feb 6. The hotel is only a few bloicks away from the beach and the usual tourist ghetto area of 5th Ave in Playa del Carmen as we wanted to experience the LOCAL culture..and that we did with this location. IT IS A VERY SAFE AREA The room was very clean,spotless and had everythigng you needed, The king size bed,standard in rooms was very comfortable and just like your own home it has a new stainless steel full fridge, not a mini one, in addition to a microwave oven, cooking stove, 42 LCD tv with excellent clear undistorted picture quality and channel choice, (even better than the high end hotel we stayed in a week eartlier in Cozumel) plus free wi-fi and a baloney looking over the real Mexican culture.... new bicylces are also available free of charge from the hotel itself. we used them often as the streets are very safe to bike on.The owner and operators of the hotel, Tony and Laura go out of their way, each and every time to make you feel welcomed to their place..Each day they leave a little something like bread, snacks etc for you to enjoy. You wont find better hosts any where else than these two fine outstanding people. They really make you feel welcomed into their home at The Suites Fenicia.One can not say enough about their hospitality and hotel Suite Fenicia but EXCEPTIONAL AND VERY HIGHLY RECOMMENDED

EXCEPTIONAL is the only word we can say about this location. We were booked from Jan 31 to Feb 4th, but liked the place so much we stayed an extra 2 days until Feb 6. The hotel is only a few bloicks away from the beach and the usual tourist ghetto area of 5th Ave in Playa del Carmen as we wanted to experience the LOCAL culture..and that we did with this location. IT IS A VERY SAFE AREA The room was very clean,spotless and had everythigng you needed, The king size bed,standard in rooms was very comfortable and just like your own home it has a new stainless steel full fridge, not a mini one, in addition to a microwave oven, cooking stove, 42 " LCD tv with excellent clear undistorted picture quality and channel choice, (even better than the high end hotel we stayed in a week eartlier in Cozumel) plus free wi-fi and a baloney looking over the real Mexican culture.... new bicylces are also available free of charge from the hotel itself. we used them often as the streets are very safe to bike on.The owner and operators of the hotel, Tony and Laura go out of their way, each and every time to make you feel welcomed to their place..Each day they leave a little something like bread, snacks etc for you to enjoy. You won't find better hosts any where else than these two fine outstanding people. They really make you feel welcomed into their home at "The Suites Fenicia".One can not say enough about their hospitality and hotel Suite Fenicia but EXCEPTIONAL AND VERY HIGHLY RECOMMENDED