Great staff

A very enjoyable themed hotel with an historical museum. It is a short walk to the town center. We really felt welcomed.

i love it

Chocolate theme is quite original. Excellent location very near the river and the historic center

Hotel is one of the newer ones in the area. First time in any hotel that we had to use room key to keep air and lights on. We stayed one night and it seemed after awhile the a/c stopped cooling. We are not certain that’s normal. We woke up at 5am to cut thermostat down. The staff is very helpful and all seemed to know English. Room was pretty clean. The only notable dirty area was the floor. That is probably harder to keep clean during a busy season. Only noticed floor due to a towel being dropped on it...Overall pleased with our stay at this hotel.

Hotel is one of the newer ones in the area. First time in any hotel that we had to use room key to keep air and lights on. We stayed one night and it seemed after awhile the a/c stopped cooling. We are not certain that’s normal. We woke up at 5am to cut thermostat down. The staff is very helpful and all seemed to know English. Room was pretty clean. The only notable dirty area was the floor. That is probably harder to keep clean during a busy season. Only noticed floor due to a towel being dropped on it... Overall pleased with our stay at this hotel.

Awesome design. No dinner service. Good location.

True to its name, they have carried the Chocolate theme throughout, in surprising ways, including toiletries!And you get free entry to the Chocolate museum in the basement of the original factory.

True to its name, they have carried the Chocolate theme throughout, in surprising ways, including toiletries! And you get free entry to the Chocolate museum in the basement of the original factory.

Excellent lobby service. Candido went beyond to resolve my autoparking. We couldn’t see much of the surroundings cause it was raining.

We were pleasantly surprised. We expected the hotel to be a bit cheesy but it was really good, well located with good facilities & very friendly staff.

I really liked the hotel, area & cute rooms even though the bathroom fan & ceiling in our first room had issues. I had a do not disturb sign on my door as I was only at the hotel for 1.5 nights and did not feel the need for intrusions or cleaning as I prefer to save resources and peoples time. I returned to find staff in my room who acknowledged the presence of a do not disturb sign on my door but they walked in anyway. The manager tried to tell me this was normal in Portugal and this hotel. I had just stayed 2 other nights in Portugal. Do not disturb signs have been universally respected in every other country & hotel I have been in but this one. The manager was quite rude to me about it. The female receptionist who was working at the time laughed in our faces. It left extremely sour notes on an otherwise nice hotel & experience. The gentlemen who worked nights & helped with our late check in / early check out was incredibly kind & professional.

I really liked the hotel, area & cute rooms even though the bathroom fan & ceiling in our first room had issues. I had a do not disturb sign on my door as I was only at the hotel for 1.5 nights and did not feel the need for intrusions or cleaning as I prefer to save resources and peoples time. I returned to find staff in my room who acknowledged the presence of a do not disturb sign on my door but they walked in anyway. The manager tried to tell me this was normal "in Portugal and this hotel". I had just stayed 2 other nights in Portugal. Do not disturb signs have been universally respected in every other country & hotel I have been in but this one. The manager was quite rude to me about it. The female receptionist who was working at the time laughed in our faces. It left extremely sour notes on an otherwise nice hotel & experience. The gentlemen who worked nights & helped with our late check in / early check out was incredibly kind & professional.

This was a last minute add to my itinerary after an initial reservation was canceled and what a happy accident that was! This was a fun little hotel with simply marvelous staff. I had the Willy Wonka room, which I enjoyed. The staff went out of their way providing recommendations and making reservations for me. The restaurant was good, too. The chocolate lava cake and the pork with polenta were particularly good. Breakfast is a good spread, complete with chocolate. Viana do Castelo is a rather quiet town, so a two or three day stay would be enough. Overall, one of the best stops on my trip.

Fun place to stay with chocolate theme. The room was very comfortable with good amenities, incluing chocolate-themed books in multiple languages. Convenient location.

Great hotel in a town well worth visiting. The hotel is fairly new and the rooms are fitted to a high standard. Breakfast is excellent and the restaurant is also good for lunch and dinner. The staff were really helpful and always very friendly. Although there is no parking at the hotel there is an underground car park a hundred meters away

Cool boutique hotel with fantastic staff. Great location - minutes away from the center of town and the beach (opposite direction). Very comfortable rooms and really good breakfast buffet. Would definately come back!

Friendly

Greatly enjoyed 4 night stay

We had rented a suite because it had an additional bed. We were therefore very disappointed when we discovered that the bed was a fold up one with a very thin mattress. The suite was with a loft and felt more like a small room with an entrance.

It is a very funky hotel - love the themed rooms. The cleaning staff allowed my kids and I to see the rooms they were setting up. Very cool. The museum in the basement is a great use of space and the breakfast was one of the best on our trip.

Very beautiful hotel, with a chocolate theme, friendly staff, great breakfast, very close to city center.

Wonderful experience tough on parking Greatest breakfast Complimentary and complete

Great Hotel with excellent service, very friendly staff and excellent food.

The place is fabulous for everyone, my son wants to live there permanently, the staff is great, the restaurant is fantastic, hats off to the chef! The service in restaurant is good but to make it a 4+ star should be worked on and that is all the slightly negative we have. Really loved it, don't miss the museum very informative even if you think you know about chocolate there is something to learn

Our stay was great. The rooms are very nice, modern and spacious. Besides the room, breakfast, complimentary drink at the bar and a free visit to the Museum (very good) we were also given a goody bag of chocolates when we left. An amazing experience.