We thought this was a great hotel with excellent staff,service and amenities. Not much outside the complex but with everything so good on the inside you don't really need to go out.

Really disappointed with this hotel, i wanted a nice break with my partner and decided to book a “5 star hotel” but i wouldn’t even give it a 3 star. Room was never cleaned and just had bed done and towels changed. The floors were always dirty and full of bits, the carpets in the corridor was alway dirty and full of insects. The gym floor was dangerous as I nearly fell over the lifted flooring. The worst of all was the corridor next to where I stayed. We parked at the parking closer to our room as we notice a fire door was open so it’s saved us walking through the hotel, little did we know we was walking right into what we believed was the staff quarters. I can’t explain how bad the smell was and how vile the place had been kept, I’ve never seen anything like it never mind in a “5 star resort”. You may think well that’s staff quarters so it shouldn’t affect us. Well that corridor was directly next to ours and we soon realised that this was the reason why our corridor alway had a bad smell to it and made the stay very difficult. They all had the fire door which was in between our corridors bolted shut so no one could get through , I’m guessing due to the horrendous state it was in. The pool and outside was nice and so was the food but other than I hated my time there.

The hotel was amazing beautiful location by the beach 🏖️ service was very poor for a 5* foods was good especially the restaurants ( Mexican and Italian was my favourite rooms were clean.

For a 5 star was disappointed. Gym floor all ripped, weights had chunks of rubber missing making uneaven weight. Hash browns was like 3 days old. Some food wasn't edible so bad. Canteen staff didn't understand any English. Sun beds broken. Pool towels took 20 minutes to get. Other than that everything was fine. Oh and entertainment is a 2;star

Very poor hotel and never been a 5 star. Had to move hotels on our 2nd day of the holiday as it was that bad and they had no solution to the problems. Cost me £800 more to change hotels and they still charged me for a nights stay.Ruined our holiday and whole experience. Avoid this hotel at all costs. Dirty, un maintained and staff just not bothered.

Staff made an extra effort to provide good service

Poor! Not a 5* hotel - staff were sometimes rude and not going the extra mile of a 5*. I would say it’s more like a 3*- area doesn’t have proper beach and the food offer was limited and fairly standard. You cannot book on the three additional outlets because they have limited capacity and only serving 3 hours a day

Entrance to hotel was beautiful and staff were friendly. However, they charged us for water, cold coffee despite being all inclusive. Pool was closed when we arrived due to a child having a poo. I have since been told the pool has been closed twice this week. Indoor pool was so cold and absolutely filthy. A real let down. Drink quality was also very poor and extremely acidic no matter what cocktail you chose. On the plus side, the bar staff were amazing. Rooms were very clean. Cleaners did an amazing job. I definitely wouldn't give a 5 star. Maybe a 3 plus. Entertainment is limited and the same chicken aqua dance daily along with darts and water polo. Would be nice if they offered some variation. The main show is downstairs in the ballroom which means having to leave the fresh air to go into a room with no access to outdoors. Can honestly say that shocked me. Would be great if they could have the acts up where they do the bingo and where the singers are. All in all we had a good time but glad we didn't book longer than 3 nights as we would have been bored

Best hotel ever, clean in all areas and the staff amazing friendly! All the facilities are so great where you can relax and enjoy with family and friends !

The best place to stay, amazing food, clean areas, many activities!!!

The pool towles were very worn and more pillows and hangers needded in the room. The food was overcooked generally and the queue for breakfast omaletes and carvery too long as only one chef, waiting for drinks order took so long had finished food before it arrived!

Not a good hotel like people say. Staff are rude. Only 1 pillow in the hotel when I checked in and was told I couldn’t have another until the next day. (2 of us in the room) multiple members of family caught food poisoning. A tragic event occurred and no first aid trained staff or any medical equipment. Rooms were not cleaned and toiletries not refreshed as often as you would want. Would not recommend. Half of the facilities are usable. I believe the health inspector is getting involved which is what this hotel needs. I shared my room with my brother which I made them aware of prior to arrival and the shower screen was see through to the room. Bit awkward. Pools weren’t cleaned.

The staff in reception are stressing, fighting getting angry on each other in front of the customers, I called the reception asking for slippers they told me it will come, it never came. The AC in rooms are really bad, very low, but the foods and breakfast are really good.

Hotel much bigger than I expected. Room very comfortable. Daily housekeeping was a bit hit and miss . The food was very good lots to choose from . The entertainment was ok , typical hotel stuff . The sunloungers really good and comfortable. The pools were chilly the indoor no longer heated in May !Some places need a bit of a refurbish . I don’t think I would enjoy it height of season. Too many people.! I certainly can’t complain about our stay .

Lack of gluten free awareness

Very welcoming and peaceful.

Amazing experience that we keep going back every year

This property has great potential but unfortunately for an 'all-inclusive resort' it was very limited. The building/rooms were decent and clean. The bed was comfy but the pillows were awful. Unfortunately most of the staff were not friendly and made you feel like you were putting them out to clarify or ask for anything. There was very little entertainment or activities. There is only 1 buffet style eating area - the other 'restaurants' were closed until May - so cannot comment on the food/service. The food was basic at best - cafeteria quality. The salad bar was the best choice by far with lots of options and variety and build your own. Bottled water was limited or you had to pay for it, drinks/cocktails were only offered during specific times and ended early right on the dot - if you were in line at 1 min to midnight and midnight hit, you had to pay. You are not allowed to take food out of the buffet area and absolutely no take away. Some of the serving staff were excellent but they were few and far between. Most of the servicing staff were very surly and it seemed as if you were bothering them to ask for food or cutlery or coffee cups or glasses, which ran out frequently. The chair cushions as well as the lounge cushions around the pool were not clean. Thankfully the weather was good and we were with friends and family for a wedding so we made the best of it.

Location

We had a good-sized room with an amazing view, so we overlooked the fact that the room was a bit tired and needed repair. The carpets in the corridor of the 4th floor needed a good clean. Unfortunately, some of the restaurants and the roof top bar were not open which was disappointing and meant we did not have much variety when it came to food. The food could have been better, but the staff in the restaurant were helpful and friendly. There were a number of weddings which created a great atmosphere. However, do not book a room on the 4th floor under where they have wedding receptions as the insulation is not great and you will feel as if your room is part of the wedding party. Not great if you want an early night. The facilities downstairs are good, the bar area, balcony, pool and space outside is great. We were told the hotel opens up properly in a week and saw staff painting and working on the building so it might be a different experience then.

A tired hotel

I was only there 3 nights but absolutely loved it. The staff were friendly, food for all inclusive very good, and the pool areas are lovely

This is not a 5 star hotel . In low season half the restaurants are shut. The room was cleaned once so no clean towels. You have to stay 7 days to be able to use the 3 other restaurants once per stay, and in low season not open. No mini bar no robes and slippers as advertised.Light in bathroom not working so dark taking a shower ,took 4 attempts to fix it Food awful and cold, lots of selection but nothing went together . Can’t have drinks in waterpark when you over there as part of all inclusive not mentioned anywhere in description Won’t be going again

Nice hotel

Apesia symperifora sti recepsion

Not so good, took ages to book in.bin in bathroom was dirty and rusty, asked for it to be changed but wasent. We asked for a quieter room as there were loads free but refused.

Nice quiet hotel the staff were great . The food was ok but often cold .

Me and my boyfriend went to this hotel a second time, the first time was so good. This is why we think this is going to be so good. We booked this hotel, but this time, the food was so ****, and all the cleaning of the rooms was not good. I got injured with the band they give for the inclusive deals. And the management of the hotel is not good. The receptionist was so rude to us. I asked them to give us a bandage. They have no medication to provide to the customers All over I will give 3star to this hotel

Such an amazing experience , wonderful hotel ,nice food , so delicious.

Good service, nice upgrade to a swim up room . Food average and could have been warmer .

Loved the hotel with lovely staff. We just loved it

My second stay which was as good as my first. Excellent service from the SPA as I enjoyed another treatment from Virginia and relaxed before flying back home. A warm welcome even though it was a very late arrival and the offer of snacks and drinks as I checked in was very welcome. Warm, comfortable beds… plenty of space and just a great experience