The carpet of the room looks untidy and the service phone is not working. Also there is no elevator. Thumbs up for the good staff and everyday refill of drinking water.

will rebook in my future travel

Very accommodating

needs to be renovated - toilet seat broken, walls of room are dirty, tv program reception is poor breakfast is served cold. this location needs an overhaul

needs to be renovated - toilet seat broken, walls of room are dirty, tv program reception is poor breakfast is served cold.this location needs an overhaul

The staff at very accomodating

Not so good. I need to be watchful next time. I thought I was booking with the convention center. Likewise, check in was devastating I almost thought I was not able to book for 2 rooms but I was charged for 2. It skipped my mind that I booked the other under a friend's name. I can't access the confirmation and the front desk staff are not helpful. They insist on seeing the confirmation but their WiFi signal is not good. I just thought I gave the details of my card n they could verify, anyway I used the same card for both booking. I was the one who even suggested can try looking for booking under my companion thus I gave the name one by one. Poor data management. They are very uncorteous (the front desk staff). Worse, the housekeeping staff insisted that there was a remote control for TV when we asked for it as soon as we entered the room, but there was really none. Comforter similar to another is not available in the other. The reason, they ran out of it. Horrible...

Not so good. I need to be watchful next time. I thought I was booking with the convention center. Likewise, check in was devastating I almost thought I was not able to book for 2 rooms but I was charged for 2. It skipped my mind that I booked the other under a friends name. I cant access the confirmation and the front desk staff are not helpful. They insist on seeing the confirmation but their WiFi signal is not good. I just thought I gave the details of my card n they could verify, anyway I used the same card for both booking. I was the one who even suggested can try looking for booking under my companion thus I gave the name one by one. Poor data management. They are very uncorteous (the front desk staff). Worse, the housekeeping staff insisted that there was a remote control for TV when we asked for it as soon as we entered the room, but there was really none. Comforter similar to another is not available in the other. The reason, they ran out of it. Horrible...

The food at this hotel is great. Swimming pool was not heated, although they said it was.

The room is not good. Electric fan is not working. Agoda posted wrong photos of the hotel.

affordable specially for friends & family to stay in

Courtesy of the front desk people and the accommodation of the dining area people. The room is not that clean when we enter esp. the table.

Very nice hotel and convention center.I will stay again in the near future

the beds are ok but the comfort room needs upgrade...water is leaking in the floor

Liked the staff and the service.

The pictures they were advertising was not what they had. They claimed they had clean rooms and an elevator but the only real thing that they advertised was the pool. Just to later find out that the pictures came from the hotel across the street. And at the breakfast they got out order wrong FOUR TIMES and half the stuff in their menu wasnt available. But the staff were polite.

The pictures they were advertising was not what they had. They claimed they had clean rooms and an elevator but the only real thing that they advertised was the pool. Just to later find out that the pictures came from the hotel across the street. And at the breakfast they got out order wrong FOUR TIMES and half the stuff in their menu wasn't available. But the staff were polite.

i was satisfied. the staff was kind. the room was good, useful amenities. but the location was not so good

Everything was good, but wifi didn't work well. It was so serious for business and work. Thsnk you.

Good stay overall. Good breakfast also. What I do not like is they are doing housekeeping even not requested, so they can enter your room without your permission or when you are outside. There is also no WiFi connection on the room where we stayed. Carpets are little bit dirty too. What I like is the affordability, we booked it at cheaper price for 2 nights. Good breakfast too, and it is near on tourist spots like Burnham Park, SM Baguio, and etc.

Good stay overall. Good breakfast also. What I do not like is they are doing housekeeping even not requested, so they can enter your room without your permission or when you are outside. There is also no WiFi connection on the room where we stayed. Carpets are little bit dirty too.What I like is the affordability, we booked it at cheaper price for 2 nights. Good breakfast too, and it is near on tourist spots like Burnham Park, SM Baguio, and etc.

It was fine, given the price of the room. But I must say. The service is good. I like the way they treat their customers

It was fine, given the price of the room. But I must say. The service is good. I like the way they treat their customers 😊

Outdated hotel. Needa improvement. Great location

i did expect a lot but its not worth the value of facilities i get with what I pay. Old beds, youll shrink, old and not white bedsheets feels dirty, pillows are very old can see some stain marks youll feel not clean

I enjoyed the stay as well as the food , was very good..

there is no a/c no warm shower there is no telecaption on tv the wifi is very weak

This hotel does not live up to their tag line to treat guests as Kings and Queens. Its' name as well does not live up to the experience we had at this hotel, it never was close to being Supreme. We only stayed for one night, the check in process took so long, that guests have to endure after a long drive from their destination to Baguio City. After which, the room they have provided us, still was being cleaned and maintained by the housekeeping, no proper coordination was made from the front desk to the housekeeping department that they had to transfer us to another room. The room, upon entering, was dark, no proper lighting and is not properly maintained as the ceiling has dirt watermarks. The towels provided are not so clean to say the least as it has markings on it. The room charge is not reasonable if you are to add an additional person, because their charge in bed is different from their charge for the breakfast. And speaking of breakfast, the viands provided are served on a very minimal serving. If i was gonna return to Baguio, I won't go back to this hotel.

Carpet is so dirty. Bedsheet is so itchy and old. No elevator. The location is far from the city and tourist attractions.

The room was so dirty. Towels and sheets were really old and only belonged in the trash. The beds were dented and ply woods were holding the beds. The hotel management should consider throwing everything from the rooms and replace them brand new. It’s not fair paying for a room but all you get is sore back and bed bug bites. Disgusting room even though we were moved to another room which had same old and dirty furnishings.

Disappointing for the room service guy we requested for extra spoon & pork for the Senoir Citizen he did not comply, for the food billings he did not ask first if we have a senior citizen card, Disappointing also for the PWD service..

Had an unwanted visitor every night in the room... ( little mouse) Hotel room was noisy Staff were very friendly and accommodating.