Hooker in the room next to mine, rooms are gross and smell like cigarettes.

We like coming here every month it's a great place to get away. And I'll keep coming back on any given day

Dated motel in need of refurbishment. some repairs need to be caught up with but nothing was dangerous. Traffic noise was noticeable. I would use again in preference to expensive hotels/motels

The room wasn’t ready and the gentleman wanted me to wait an additional 45 minutes to get a room clean . This was an hour after check-in time. I needed a room so he gave me another at a higher price. The gentleman was very rude about it all.

Everything was fine mr he gentleman was very helpful at the front desk

Room was very clean and had good, close parking. They had some welding and renovation going on but kept it very quiet. Neighbors were peaceful despite the hotel being next to a strange housing area.

The stay was good. I like the employees, they are always very nice

Great people, quiet at night. Close to everything.

This hotel is so old and dirty. There was a used face towel left in the freezer and a used soap in a soap dish in the shower room. Comforter is dirty carpet is smelly. They dis not even have fitted sheet for the bed they used flat sheet instead. So if you want to get sick. Stay in this hotel. So unsanitary. I wonder if housekeeper even clean after guest check out.

I was very pleased with the stay at Willow Tree Lodge. I'll be booking a room there in a couple of weeks. Friendly atmosphere.

It was cleaner than I thought. The air conditioner was extremely loud and I could hear the people upstairs walking around. I had what appears to be a partially "upgraded" room- vinyl flooring and the trim was newer and not sticking. The bathroom light was missing a fixture as well. Overall, it was good for the price

Very quiet and comfortable.

Property is very old with no amenities; ice costs a quarter; very inconvenient. No coffee maker. Rooms are clean but very old; cockroaches in room. TV is super old school; no guide. The property is in a good location near many support services; however, it is clearly out of date compared to neighboring properties. The owner recently resurfaced and restriped the parking lot. The pool has not been open for a few weeks, due to maintenance. The neighborhood is sketchy. If you are going to stay near Disneyland, pick a place on harbor or Katella; its way less risk for the same price point.

Cameras , and close parking to rooms and close to disney land

Staff very nice. The area was perfect and they were were cheaper than any other

The bed was hard as. A Rock

Room was clean. Toilet will stop and start running it needs to be repaired.

I love the Willow Tree Lodge! Always a fun and clean experience!

I loved how quiet and close to 2J's it was!

The desk clerk was amazing, Devon was so friendly helpful and efficient. He really made us feel welcome. Thanks for a great experience

It’s an older place. Which we expected. Price was good. Bed & towels were clean. But the shower wasn’t very clean or the bathroom wall and door.

Room was run down. Walls were dusty. Blanket had burn holes. Staff turned over the room daily. Front desk guy was friendly.

Slum lords is about the best way to describe this substandard unit, rude militant arrogant management. I booked and paid for two nights, was forced to pay $10. for remote that they wanted to issued to me at office. I told told them I wasn’t even going to use it. If I didn’t pay deposit they wouldn’t issue me my room key. The only reason I only stayed 1 out of two nights is, room was already paid for (without ever seeing the room), it was nearly midnight when I arrived and no where else to go to at that time of night. Still trying to get money back for both nights. Side note: I’m 5’11” tall and the shower head was below the side of my face. Didn’t even use their shower and turned key and remote back to management the following morning and lady manager almost didn’t give me my deposit back to me just out of spite because I told them their room was substandard (nasty) and I wanted my money back which they declined to do. I’ll be making a claim to my credit card company regarding this business that should really be investigated by the health and fire department. What a slum!

Our need was just an overnight stay for a baseball tournament. The check-in process was a bit long but that wasn't a big deal. The carpet was stained and there was some type of shavings on the toilet seat cover and on the side of the toilet. The fridge was also in desperate need of a defrost. Functional.

The place seems good eventhough Expedia gave me one price it was changed to higher but not much. That was the only thing I had an issue but since the front desk gentleman has been nice I let it go. Overall for the price is better than the Travelodge on Euclid and Baker.

The middle Eastern man working the front desk in the mornings is very rude, disrespectful, judgmental, and racist. I had booked my reservation online and upon my check-in he refused to allow me to stay. He took my ID and treated me like scum. What a terrible experience.

The hotel

Lack of communication

Great customer service

I walked up to the window to start the check in process for my father who had a reservation. The lady came to the window and I told her I was there to check my father in. She couldn't understand me. She asked if I was checking someone else in I said yes, my father. She asked me again and I said yes, my father. She looked at me and shook her head and walked away. My father had walked up and asked if everything was okay and I said I don't know and told him what just happened. Then a man came up from the back room area to the window and with a gruff town asked what I wanted. I said we were there to check my father in. He said he can't do it because the plumbing was broken. He said that we were called and the reservation was cancelled. I looked at my Expedia app and told him that we were not notified. He said well I can't check you in so just call and cancel the reservation.Poor customer service, was not even apologetic. He treated us like we broke his plumbing and did not offer any alternatives. He called up an hour later saying that the plumbing was fixed and we had two hours to come back for the reservation. Again, he sounded irritated at us. I would never recommend this place to anyone.

By the time we got to the hotel to check in they had given our room to some one else. So we had to spend more money than we were going to spend at the willow tree for 2 nights, for 1 night at the motel down the street.

Staff friendly