The mos exquisite experience of my life. Very expensive, but worth it every penny. Loved the igloos, dinner at the ice restaurant and the staff are very friendly.

The glass igloos are absolutely amazing and so cosy and warm. So nice to come in to after being out in the cold all day! The SnowHotel is so fun to look around, it’s really cool how you get to see all of the themed rooms before guests show up for the night. The restaurants were lovely, we had dinner at the SnowHotel which was an amazing experience and the breakfast buffet the next morning was delicious and varied. There is also a public sauna which I thought was great as it was free. The Aurora Alarm is an added bonus in each room - it’s good to know you won’t miss it because you’re asleep. I would definitely recommend this property - it was romantic and a once in a lifetime experience set in an absolutely stunning backdrop of Finnish forest.

An absolutely amazing experience. Never thought I'd sleep in a room with temperatures inside of -5 and outside -25 but you do. A once in a lifetime experience, fantastic!!

What an experience, staying in an ice hotel! Couldn't recommend it more. Thank you for everything! I hope I return one day!

The resort is amazing but the staff are very unhelpful. Make sure u take food with you as food is terrible. I paid 220 euro for a buffet with my family which was the worst buffet i have ever had. My children only ate bread and they then told us that they had run out of bread. I told 3 staff members but basically got told bad luck by all of them. Really ruined our experience. MAKE SURE YOU TAKE FOOD WITH YOU!!!!

Very unique experience of sleeping in igloo surrounded by ice art and arctic spirit

Wonderful place

Unfortunately for us, we got to property very late because we got stuck in snow and had to get tows out. We arrived at 9 and made it just in time for dinner. We were so tired that we did not get to enjoy the facility and we had to get up early for anther activity. It was such a beautiful place. Of course we would have liked to see the Aurora but that’s a chance you take.

Very friendly and humorous staff. Good experience. Managed to sight the northern light from my room on our own though the alarm didn't go off.

Wonderful Experience. But the public Sauna can be extended.

Fabulous and magical

Very beautiful igloos. Everything was very clean and we were lucky enough to see great northern lights the very first night which was AMAZING. Staff is extremely friendly and supportive. Not very nice is that there is a gap between the wall to the bathroom and ceiling which means all toilette sounds and smells will be noticed in the igloo. As we were 3 friends traveling it was horrible for me waking up because of the sounds.

This was a beautiful property but I think I just stayed at it during a less-than-ideal time (construction, transition from autumn to winter weather). The room was a great size, facilities were clean, but as it is pretty remote of a location and it is a 40euro RT trip into town, I wish there were more on site options for food/beverages besides the dinner reservations. Even a fridge with grab and go would have been nice. I also wish the public/free sauna was at more convenient times during the day and not just later at night only at 9pm. I used the airport shuttle and the shuttle to/from town and those were always on time with friendly drivers. I would definitely stay again if I wanted to catch the auroras, I would just prepare a bit more for having a rental car to go into town or more food and beverages in the room.

Fun experience

This property is amazing. The northern lights alarm works well and we were lucky enough to see them thanks to the alarm. Breakfast was great. Only downside is the location. It’s quite far from town, so need to pay extra anytime you go anywhere, a lot of tours either won’t collect you or will charge extra to. The dinner is very specific, you need to pre book and I would say it is not for everyone. There is nowhere else around to eat, so you need to pre prepare if you want other food. There is a shuttle bus, but it also runs at very specific times. Having said that, it’s an amazing experience and the accommodation facilities are excellent.

Had a great time sleeping in the ice hotel. We also had a glass igloo but only one person decided to stay in it while everyone else stayed in the ice hotel. Fun experience.

Fantastic

Cannot recommend this place enough. We stayed in one of the igloos, with superb views through the glass ceiling of the northern lights (spotted thanks to the Aurora alarm in the room!). The room was very warm, which is definitely needed, and clean on arrival. Bed were comfy, but slight shame it’s twin beds pushed together, although having the ability to raise the back and legs was a nice touch. Not much storage in the room but a minor detail. The staff were so friendly, accommodating to everything we asked about, full of recommendations and eager to help. The breakfast was also delicious and plentiful every morning. Kota restaurant was good and worth a try but we did have better food elsewhere, in and around Rovaniemi. All the activities we did were so much fun and we loved every moment. Highly recommend the Bearhill Husky experience, reindeer farm visit and a traditional Finnish sauna. Overall, a superb stay and would love to go back!

Beautiful place to stay. The staff was wonderful!!

The staff was great. Everyone was friendly and helpful. Breakfast had lots of vegetarian options. We stayed in a glass igloo but we were allowed to walk around the whole property. The ice rooms were really neat looking but freezing inside, you can check them out during the daytime.

The staff was great. Everyone was friendly and helpful. Breakfast had lots of vegetarian options. We stayed in a glass igloo but we were allowed to walk around the whole property. The ice rooms were really neat looking but freezing inside, you can check them out during the daytime.

- Aurora Alarm didn't work. - Glass Igloo bathroom didn't heat up well. - Poor living reindeer was kept in small area outside. - Glass fronts were not completely cleared from ice although it didn't snow. - Ice restaurant dishes were served under stress and portions left me little hungry. Breakfast was really good. Impressive Snow Hotel They offer many free things to borrow for free time activities outside. Ice restaurant served delicious food

An awful experience. The website markets the glass igloos as ‘see everything, 360 degree views of the arctic skies’ - we couldn’t even see out of the igloo never mind to the sky! The glass was completely frozen over (see images) and when I informed reception they said they would turn the heaters on which would clear the ice. 2 hours later the ice hadn’t cleared and I informed reception again who came to take a look and said ‘the heaters for the glass aren’t very strong’. The toilet attached to the igloo also had a strong unpleasant smell - I can only assume it hadn’t been emptied after the previous guest. Breakfast was ok, buffet style. Taxi / shuttle from the centre / airport to the location is expensive at £30 per head. Not recommended, there are other igloo hotels that I imagine will be much better. Also, I wouldn’t expect to see the northern lights (even if you pop your head out of the ice river igloo) - the man who did a presentation on the ice hotel told us they have only been visible once in the last 18 months.

An awful experience. The website markets the glass igloos as ‘see everything, 360 degree views of the arctic skies’ - we couldn’t even see out of the igloo never mind to the sky! The glass was completely frozen over (see images) and when I informed reception they said they would turn the heaters on which would clear the ice. 2 hours later the ice hadn’t cleared and I informed reception again who came to take a look and said ‘the heaters for the glass aren’t very strong’. The toilet attached to the igloo also had a strong unpleasant smell - I can only assume it hadn’t been emptied after the previous guest. Breakfast was ok, buffet style. Taxi / shuttle from the centre / airport to the location is expensive at £30 per head. Not recommended, there are other igloo hotels that I imagine will be much better. Also, I wouldn’t expect to see the northern lights (even if you pop your head out of the ice river igloo) - the man who did a presentation on the ice hotel told us they have only been visible once in the last 18 months.

The hotel is far from the city. They will tell you that the shuttle are free which is not totally true. The first one and the last one will be at your charge. The airport shuttle will be 17 per person but they only have 3 a day. It is the same for the city center shuttle only 3 to go there and 2 or 3 to go back. Do not miss it or change your mind otherwise they will ask you to pay for it 17e euros per pers. The breakfast is a joke and the restaurant is not even a real one. They only serve the same menu over and over each days of the week, it never changes, for 59 euros it is not even all you can eat buffet. Don't forget to buy stuff (groceries) before you go there. They have nothing there and if you want to have something you will have to eat only at dinner time at their "restaurant " taht doesn't have any à la carte stuff. The last shuttle bus for the city center is at 1:30 pm and the only supmarket is at 5km away. Trust me the is service at his lowest here. I have never seen an hotel that charges you 360 euros a night and has nothing to at least make it worth your money. Ooooh the best is that sauna are only open 1h a day from 9 to 10 pm for women and 10 to 11pm for men.

Great experience!

Very nice hotel ! Correct price including breakfast. Unfortunately we had a cloudy weather, but beds are actually too good.