We were really disappointed in our stay here. I had tried to reserve a horse ride before our stay and they didn't want to book it because of our 2 year old. He's been on horse rides before so we weren't worried. We checked in and asked to go on the ride 2 hours later. We were told it was ok for our kids but they needed to see if there were enough horses. We checked in again 10 minutes before the scheduled ride because we hadn't heard back and we were told they needed to check the horses. They returned 5 minutes later and told us there was no space. We decided to go on a hike and when we came back we asked about the ropes activity. We were told it was too late in the day. When we checked in, no one told us about any of the activities or the time frames offered. We found a game room by wandering on our own. I booked a massage and only after my massage learned that there was a pool and jacuzzi that we could have used. I feel that all of that should have been explained when we arrived and definitely offered as options when we were told we couldn't go on the horse ride. It turned out to be a very expensive night for our kids to play on the playground. It's too bad because the hacienda is super cute. There was just no hospitality. Regarding the horses, there's over 20 horses on the property, but the ride we wanted to go on only had three people riding horses.

Absolutely wonderful hospitality in a mountain cabin type of setting. Everybody is so nice and helpful, the scenery is breathtaking, food very good and the highlight of our stay was the horse riding tour.

Wonderful stay (room, great restaurant, relaxing spa, horse riding, Cotopaxi)

We spent 2 nights here and had a very pleasant stay. The hotel has lots of character and you feel like you are stepping back in time. Roberto, the host, was very nice and accommodating. He gave us good information about the surrounding area. The common area was very cozy with fire place and comfortable seating plus free coffee and tea. The hotel has 2 hiking trails, which you can do on your own and are very nice. We visited Cotopaxi park which is very close and has amazing scenery. Food at the hotel was very good. Our room was comfortable and warm. The only drawback was the hot water took a really long time to make its way to the shower. Also, they charge $13 per person to use the hot tub/jacuzzi, which we thought should have been included in our cost since we were paying over one hundred dollars per night for our room.

We spent 2 nights here and had a very pleasant stay. The hotel has lots of character and you feel like you are stepping back in time. Roberto, the host, was very nice and accommodating. He gave us good information about the surrounding area. The common area was very cozy with fire place and comfortable seating plus free coffee and tea. The hotel has 2 hiking trails, which you can do on your own and are very nice. We visited Cotopaxi park which is very close and has amazing scenery. Food at the hotel was very good. Our room was comfortable and warm. The only drawback was the hot water took a really long time to make its way to the shower. Also, they charge $13 per person to use the hot tub/jacuzzi, which we thought should have been included in our cost since we were paying over one hundred dollars per night for our room.

So close to the Cotopaxi, it was a great experience, the staff is very nice and helpful

Nice hacienda with a rustic and warm vibe. Walls a little thin. The food is very good and locally sourced - you will have some unique flavor twists. Great place if you want to do hiking or horseback riding which can all be organized through the hotel. Views are spectacular. You should have a 4x4 as the road can get dicey, especially if it rains.

Beautiful location. Staff was very helpful. Food could have been slightly better. Overall, a great experience.

Beautiful location. Staff was very helpful. Food could have been slightly better. Overall, a great experience.