Recently stayed. Problems with taxi, firstly it did not come to collect us from airport as arranged by the hotel, waited for 1.5 hours after an 18 hour journey, took airport taxi which cost 780 rupee, fixed price, well organised....hotel taxi asked for 2000 rupee !!!!!. Hotel a bit isolated, Same taxi company demanding 700 rupee for 10 minute ride to Benaulim, should only be 200 - 250. On return to airport had to use hotel taxi, as our pre-arranged local driver cancelled last minute due to that he was afraid of threats & repercusions. Like wise the local beach shacks are afraid of this hotel taxi mafia, as they have had threats & reprisals in the past. Anyway now forced to use the hotel taxi to take us to the airport. The car has been parked in the sun all day, and was like an oven. The driver refused to put the air conditioning on....in the end I had to get out of the car, to breath, and refused to get in it until it had cooled down. The driver then shouted at me for the next 20 minutes,,,not impressed !! Until I mentioned that I would take it up with Royal Orchid head office, which I shall.....this needs to be urgently addressed. Hotel staff overall very friendly, although more training and consistency is needed in housekeeping, bar,.and food. Daryll was very efficient and professional. So are the girls on the front desk. Clearly more training is needed otherwise could be a great hotel.......and sort out that taxi company ASAP linked to your hotel.