Love the hotel with so many onsen and the food was a good experience to traditional japanese food!

No dinner selection provided at all. Very disappointed.

This is a awesome onsen hotel. Highly recommend the room with private onsen. The view is so relaxing. I guess it will be more beautiful in autumn. All building and interior are beautifully designed. The food is delicious for both dinner and breakfast. Highly recommend the BBQ option for dinner. Free drink is provided during dinner with wine option. There are also free milk, ice cream available for you to enjoy after using the onsen.

This hotel/resort does provide a free shuttle service from 3-5pm (with no reservations) at the Kowakidani station. They will send you an email the day of your arrival inquiring about your arrival time. If you arrive outside that time, they can make arrangements. Overall, getting to Hakone seemed stressful on Google maps, but it was actually EXTREMELY charming taking all the local transportation (switchback trains, etc.) through this city. It was incredibly charming riding up the mountain, and when we arrived at Kowakidani station, the shuttle was right there to pick us up and take us to the hotel. Although the staff didn't speak too much English, this wasn't a problem. They offered an English map of the facility and directions on how to use the onsen. The hotel offers both dinner and breakfast. For our dinner, we had the options to order BBQ or Sukiyaki dinner. We loved the BBQ option (but tried both for the experience). Breakfast is a traditional Japanese breakfast, but we did notice some other foreigners ordering Western style breakfast too. If you have children, be sure that the front desk is aware of this because they have separate smaller meal for children. Overall, the onsens were wonderful. We tried multiple ones and they switch out the gender onsens every morning.

Beautiful property, onsen and bath facilities are great, rooms are dated (in the old wing) but clean and they have the best bedding. Such a superb experience.

Unexpected great dinner and Onsen. Very quiet and we had an awesome time.

The ryokan is awesome. Its little far from the train station but they have shuttle service which makes it convenient. The food was good but not to my taste.

I absolutely loved my stay here!! As a disclaimer, this was my third onsen and first ryokan I visited, and I typically prefer new, glass-heavy hotels to ensure cleanliness of the facilities. Although I was initially hesitant booking Mizunoto due to the old-appearing pictures on their website, I ended up completely loving my entire experience!! The double room in the main building I booked was much bigger than I was expecting (even had a small entry area with a mirror and closet), and things were very clean and well kept! They had many free amenities that were a welcome surprise, including a free shuttle to and from Kowakidani Station, in room snacks, dispenser for coffee/tea, and milk/popsicles/yakult after baths, and even late night ramen. Their hospitality was second to none, and I felt so welcomed by the staff. Both dinner and breakfast are included, with multiple times available. The standout though were their onsens— between the three private baths and the 3-4 baths on each side in each building (they switch men and women sides so you get to experience ~7 public baths in each building), I spent hours in the many different onsens and felt so relaxed! I also received an incredible massage. In addition, the hotel had a great location, only a five minute walk from the buses, which can easily take you down to Lake Aishi, Gora area, and Open Air Museum (the time tables and google were quite reliable). The only thing I would change is about my stay was to stay longer!!

The room no 412 given to me was smaller than the other 2 rooms of same type that given to my other friends, Room 412 was also next to machine room with noise.

Everything was great.

comfort and comfort

Cozy onsen inn with great service. Great secluded location with shuttle to nearby train station. Has everything you need around the clock. Breakfast and dinner of good quality. Excellent staff service. Highly recommend.

Generally very good. Excellent food and service. Highly recommended.Two slight concerns: 1) Double bed is a bit too small for two and (2) Wi-Fi is unstable and slow.

Generally very good. Excellent food and service. Highly recommended. Two slight concerns: 1) Double bed is a bit too small for two and (2) Wi-Fi is unstable and slow.

I love how quiet the property is and the hot springs are amazing as it gives my skin a nice makeover. Everything is clean and staff is super nice. You can get by just fine without knowing much Japanese.

Private baths were a welcome surprise and didn't have to wait much.

Private baths were a welcome surprise and didnt have to wait much.

I stayed here for two nights on my own. Really enjoyed this trip to Mizunoto Hotel. They had particularly good onsen and the Japanese breakfast and kaiseki dinner were fabulous. Staff generally had limited English but did their best to accommodate in spite of same. Room was very compact but comfortable. I appreciated that I could do laundry for free - what a bonus! I hesitate to give the hotel five stars on the grounds of attention to detail. There were a few things missed in the cleaning (eg a couple hairs in the shower, a bit of dust on surfaces) and a number of things needed servicing, such as broken boards in the vanity in the onsen, or doors that don’t close completely. In spite of this, it’s a lovely hotel with gorgeous onsen. I would definitely come back.

I stayed here for two nights on my own. Really enjoyed this trip to Mizunoto Hotel. They had particularly good onsen and the Japanese breakfast and kaiseki dinner were fabulous. Staff generally had limited English but did their best to accommodate in spite of same. Room was very compact but comfortable. I appreciated that I could do laundry for free - what a bonus! I hesitate to give the hotel five stars on the grounds of attention to detail. There were a few things missed in the cleaning (eg a couple hairs in the shower, a bit of dust on surfaces) and a number of things needed servicing, such as broken boards in the vanity in the onsen, or doors that don’t close completely.In spite of this, it’s a lovely hotel with gorgeous onsen. I would definitely come back.