I've been to Taiwan almost 10 times and I've to say this is the best hotel I've ever stayed at in Taiwan! I booked the Tatami mat room which comes with a private onsen bath where you can soak anytime of the day at your privacy and convenience. However, what really blew me away was the rooftop infinity onsen pool where you get breathtaking views of the city. There is also a normal cold pool for swimming beside the onsen pool. Breakfast was included in my booking which I thought was an extremely great deal. The breakfast is also the best one I've ever came across in all my hotels in Taiwan. There were acai bowls, grain bowls, and the usual rice/porridge dishes, bread for different appetites. I especially loved the detox juice that was offered at one of the stations. The hotel offers free happy hour at the lobby and you can get wine, drinks and some light snacks. Also every day in the evening, they screen a movie at the roof top beside the pools where you can watch move under the stars. Location is also very good as it's right smack in the city of Jiaoxi, Yilan. Hotel also offers free self parking in the basement which is safer than an outdoor parking that some hotels offer. The fridge in the room offers free drinks like coke, pocari sweat and two facial masks from My Beauty Diary. All in all, I really have nothing to complain!

Good

Check-in service was efficient and friendly. Staff well-trained.

Awesome things about the hotel: Free mini bar - refill on a daily basis. Happy hour - free flow drinks and snacks for 2 hours Nice bedroom slippers Many eateries around the hotel Size of family room is good for just 4 headcount only including toddlers Suggestions: Place bags in dustbin for cleanliness purpose.

Excellent service clean room

The hotel itself was nice, clean and we'll situated. However, my biggest gripe was that the rooms were not very sound proof and given that it was on the main road, the noise was rather piercing, especially when the rubbish truck came by. Had intended to rest during the stay, but the poor sound proofing did not help

Overall it’s good but we were disappointed that public indoor hot spring was not available. The information was not written on the website and the price was not adjusted for that. The infinite pool is small but not bad. The decoration overall is great.

Service is very good and happy hour is really rich. This is time to enjoy for trip.

great

very good experience here. Friendly staff and very clean rooms.

Hotel staff provided very good service.

Always nice experience in here. Like the rooftop swimming pool very much

The room is spacious and the hot tub on the patio is very nice.

The hotel is centrally located and close to restaurants/attractions. The room is on the smaller side. The tub area is semi open and I feel that there is a privacy issue.

The hotel condition is dated where you can easily spot dirts on lobby sofa and paint color peel off from coffee table inside the room. I find the hotel surrounding is quite annoying which it is difficult to relax when doing hot springs. Also spot some leftover hairs between the 2 mattresses when I check in the hair. I don’t think I will recommend this place if traveler looks for high quality hotspring hotel.

Lovely Zen styled hotel. Great for getaway

Great and comfortable

very nice, stunning facilities only the swimming pool is not suitable for winter.

Pretty ok Onsen Bath, Fair and ok service. Room is fine, clean in good condition, but still some constant noise at night? AC? Breakfast just fair.

Pretty ok Onsen Bath, Fair and ok service. Room is fine, clean in good condition, but still some constant noise at night? AC? Breakfast just fair.

Friendly staff welcomed us to the hotel and let us check in slightly early. We were upgraded for free. The hotel also screens movies on the roof and the pool is nice. Currently the hot springs at B1 level are closed, but the tub on the room's balcony was a nice way to chill out on a rainy night. The rooms were very thoughtfully decorated and had nice touches to them. There was a little bit of construction going on during dinner at the hotel's restaurant, but it wasn't overly disturbing.

The room is clean but a bit small. It can be improved. The tub for hot-spring is really small too.

The room is clean but a bit small. It can be improved. The tub for hot-spring is really small too.

Was here month and a half ago...still v good!

1. The service is good in general. Staffs are attentive willing to help. 2. The guest room is in good condition basically, just there is some water stain around outdoor hot spring bath tub. 3. The rooftop recreation area is a little disappointed, as the showering space was kinda stinky.

Property offers free snack on lobby floor. Room was clean. Staffs were quick on fixing issues and went above and beyond to assist.

Property offers free snack on lobby floor. Room was clean. Staffs were quick on fixing issues and went above and beyond to assist.

Very bad experience. I even already drive to the gate of the hotel, no one was outside there and no direction where I should go. The room air condition is out of order, and also the room bed sheet was spreading some breadcrumbs…

Spa and more food options would be nice. Not much for vegetarian options for dinner.

Great experience

staff were very courteous, service was great... definitely come back again

Definitely not worth the price. Very disappointed by this hotel.