People are nice and service was good, except the cafe that serves breakfast. It was so slow and unorganized it felt like they were clueless. The SPA seems like Four Seasons prices, but the amenities are not comparable.

Very courteous and efficient staff.

Almost zero water pressure and constantly cold water. Made it very difficult to shower. Tons of extra fees that we were not informed of beforehand. Will not be returning

Very nice 👍 property the only problem for me was de carpet in the room /not clean but I miss the dog friendly lines but I grateful because I would never picked this hotel and we love it , and the outdoor areas, are everything very recommended

The staff was great, rooms clean, overall a wonderful place to stay.

Food is soooooooo average, front desk staff are amazing but valet are Awful. weeds all around the pool and DJ at the pool cranking beats at a 10 outta 10 until I got a migraine! Not exactly relaxing. In the end this is way too average for the price. The staff need big time customer service training. Mostly they are grumpy, rude or disinterested. River and local are incredible after that? I wouldn't go back. If you are from out of town go somewhere else.

We had a wonderful relaxing stay at the Grand Hyatt Vail. It was their low season, so not as chaotic and hectic (which we like), but still plenty to do like hiking, biking or simply having a lazy walk along the Gore Creek trails. One can do as much as they want, or simply nothing at all and enjoy the surrounding. The property is well kept, clean and plenty of space to roam around. We tried a couple of restaurants, Gessner Steakhouse & Makoto, both having outstanding & delicious fares. Highly recommend the resort, and if possible, book the room with balcony overlooking the mountain and creek.

This is the first time I had stayed at this property. It was recommended by another family member. Location, service, and experience were all outstanding. I can't wait to return! The staff members at the Grand Hyatt were so wonderful. We were treated so well by all, especially Bryan. Bryan provided such outstanding service - our entire family was there and everyone thought the same about Bryan. What a gem and an asset to the Grand Hyatt Vail!!

It was great!

Beautiful resort!

The hotel itself is beautiful, but the service left much to be desired. From the first impression with valet not even bothering to open the door or assist with bags, to the less than pleasant bartender in the restaurant for lunch, to things as simple as not having paper cups in the room and housekeeping not responding to the requests, it felt more like an imposition than a vacation. It is clear that this hotel markets itself as a luxury experience but misses the mark on what that means. The accommodations and finishes were five star, the service was average if that.

excellent

They have many nice and hard working staffs from all over the world. I have to write down the front desk staff from Indonesia and her name is Sally. She was exceptionally friendly and knew what she was doing. Grand Hyatt in Vail is so lucky to have many good workers./ Only thing that I have to point out the bad thing was that the chair lift wasn’t operating after one day. That was one of the factors that we booked the hotel but it wasn’t. We have to take the shuttle back and force with a lot of walking and carrying skis with ski boots on.

A wonderful visit! At the end of ski season, one would expect everything to look a little rundown, but this grand Hyatt delivered on all fronts. We loved the electric blinds in our room, the USB ports, the incredibly comfortable Bed, dog room service menu, Quality of our shower and design of the space!

Every hotel room in a ski resort should have a bathtub to soak aching muscles after killing yourself on the slopes. The fact that mine did not was a major downer, I don't know if other rooms have them or not. Otherwise the on-site ski shop, next door chairlift and constant shuttle bus service was a total win. The spa was lovely - only wishing there was an additional hot tub attached to it just for spa users.

Nice

Not so “wonderful”. Dog was across the hall from us. Constant barking. Felt bad for the dog, that’s just not cool. HVAC was wonky. Kept beeping and turning on and off as if it was sensing motion in the room. Just odd. Room was very nice overall. Well appointed and clean. Attempted to sit at the bar at Mokoto for an appetizer and a drink only to be stopped and told the seats were “reserved” hun? 6 out of 8 seats empty….. ? I walked over to the front desk and asked if that’s normal. Clerk was dumbfounded and said they had not heard of that. She checked with the food and beverage manager and next thing you know voila! We are sitting at the bar. No reservations are needed for the bar….. at least two seats stayed empty the whole time we were there. Breakfast was good. Staff was friendly for the most part. The valet on the morning we checked out was not nice. We were going to catch a flight and tried to get going early-30 minute wait for the car and we were the only people leaving. When he finally pulled up the car he just handed us the keys and walked away…. No help with the bags - nothing. Rude. They should spend some of the daily resort fees on the game area. Foosball table were both in need of repair. Overall disappointed.

We will definitely be back. It’s very convenient. We loved that ski in an out option.

Great ski in/ski out

All good

The hotel must make clear that the use of the sauna and steam room is not free but costs $50 per day and closed at 6pm.

Convenient to the lift and Makoto sushi restaurant.

very good

Despite paying large deposit a month prior, they did not have room available when arrived. They said they were full and no room available I had to find another hotel

Amazing facility. Access to the mountain was second to none.

We were only there overnight because the airport in Eagle was closed for weather (heavy snow.) No issues at all with the Grand Hyatt Vail. I can say the bed was very comfortable and the room and bathroom were very clean.

Great

It was a great stay! Easy to ski and in out! They had a shuttle bus to take you into town. Would definitely stay there again

Excellent

Excellent location and good vibes!!!

Great Place to stay near Vail Village.

The hotel was oversold. They moved my family to a house without warning. The fireplace was not functional and filled the entire house with smoke. The fire alarm went off for over a hour. The maintenance people told us the alarm is not connected. Fire department never came. The security of the hotel was why we booked three rooms. The heat in two rooms did not work and had to move two people to the hotel for just one night. They finally got the heat fixed after over 24 hours. No fresh towels and the rooms were never cleaned. I would never recommend this property.