The room was dirty! Dead Bird on the balcony that had been there for some time! Carpet was filthy, with a large red stain in the middle of the carpet. Couch was stained with what, I do not know and was not clean. General Manager was rude and abrupt when asked to extend our check out. No Grille, even though they advertise that they had one. No regular bar. For three Jimmy Dean breakfast bagels and two cups of coffee the bill was $43! Totally outrageous! General manager was totally rude and matter of fact with our issues. Staff was friendly and nice, but was weak on directions or suggestions for places to go. I will not stay here or an affiliated hotel in this group again. High prices, no service, not even a receipt for my stay! Just all their way, no customer priority or service!

Stayed here two years ago, enjoyed it so decided to stay here again. What a difference- the rudest manager my husband & I ever encountered and woman at check in was not accommodating at all. When I booked it stated that there was a complimentary hot breakfast (one of our reasons for staying with 4 grandchildren.) Informed upon arrival we were told that was no longer available for the last two weeks. We asked for a room reduction and was rudely told that wasn’t going to happen! Even though and I checked, it STILL states on their website that there is a complimentary breakfast. I was given adaily $15 credit slip to use in the cafe and it still cost me an EXTRA $40 for a breakfast of cereal, rice crispy treats, juice, milk & a coffee. The prices in the cafe were so overpriced- nothing about this is complimentary! The only nice part of our stay was the woman who worked in the cafe on 8/15. On the third day of our stay we were told our room would be serviced. When we arrived back at the room after 5 the only thing we received was fresh towels. I had to ask the service lady in the hallway why she hadn’t even emptied the trash and asked why they hadn’t cleaned as there was still sand in the shower!! Ohh was the response. And why do they not know how many people are in a room to give the corresponding number of towels?? And how about putting more hooks/racks in a bathroom at a beach motel for towels, beach towels and bathing suits?? Will never stay again because of rude management!

I will say that when we booked on Expedia it said complimentary breakfast (we only book hotels with complimentary breakfast). When we checked in, we were told that Expedia was wrong and there was NO complimentary breakfast. They explained to us that Expedia was wrong and they had to call them multiple times to fix it. When I called Expedia, they told me that I was wrong and it was never complimentary breakfast. I have had nothing but problems with Expedia! How do they have NO documentation that their website had complimentary breakfast for this hotel? Terrible!!!…and they wouldn’t compensate me at all!!!!

The hotel was lovely! Staff was very friendly and welcoming. Minor complaints about the room: we were out of body wash in the wall mounted dispensers, our sink drain plug was stuck, and the sink leaked a bit. Overall, a great stay, and we would gladly return, if we ever return to the area!

We booked 2 queen bed and sofa bed didn’t get it inside we got foldable bed very bad you can feel the wire.

Everyone was so nice and friendly!

Hotel lobby and front look great … rooms however are outdated and carpet is worn and dirty. Our rooms faced the marina however the view was misleading in pictures… Coast Guard base next door with large tower was in our line of sight. Staff was accommodating and had it not been for them we would have left. Apparently , housekeeping was issue and rooms were not ready, it was around 6pm! Nothing in morning , vice coffee … had to pay for any breakfast items , cashier right in area where limited breakfast items were located. For the price of room and the amenities … way not worth it. Very disappointed.

We enjoyed our stay!

A/C wasn't working when I checked in, ok fine. But they really took their time coming to the room to trouble shoot the problem and said no other rooms were available even though i said i could book one on expedia right in front of them for that night (upgraded room so probably didn't want to give it to me for no added cost). Only after bothering the front desk two more times after the complaint was made they came at 930pm when my three young kids were trying to go to bed. Not sure they would have remembered to come at all otherwise or were they planning on knocking on my door at midnight? I usually don't leave reviews but i felt like my time and business weren't respected or appreciated. The man that came to my room literally got off his laptop to look at the a/c. He just had to unplug the unit a couple times and re sync with the thermostat but i had to sit in a 78deg room for almost an hour and a half wondering if it was ever going to get resolved and my kids wanted to go to bed. If they handled that situation a little better, i wouldn't have bothered to mention the black mold on the ceiling in this review.

I’m so sad that this was just a one night stay! My room was fabulous!!! Absolutely amazing bed, butter soft linens and immaculate bathroom! Front desk team were so helpful and professional!

We had an overnight stay on a return trip from vacation. The hotel itself is nice the room we stayed in was a larger room with a sofa area. Beds were comfortable, carpet was a little dated and our shower did not have any shampoo or soap upon arrival. The view from the hotel of the Marina area is beautiful during the day at night you will not see anything it’s quite dark. There’s a pool area which wa not busy during the morning of our stay however it is shared with the property next to the hotel. Breakfast was probably the worst we’ve had for a hotel breakfast as it was empty by 9am and the food was just reheated frozen items. Kids enjoyed the muffins as well as the waffles. Overall this location is nice but needs so improvements in service.

We love the views, the pool, and the comfortable rooms. This was our third stay in 3 years, and we will come back again.

The staff and leadership were kind, understanding, friendly and went above and beyond when we had a health issue surprise us on the trip.

nice stay

Nice location and staff.

The hotel was easy to find, clean, and the mattresses were comfortable. This is an excellent choice for a short stay for a family and, if you spend most of your time outside of the room, a great option for a longer stay. It was a wonderful experience and I would be happy to return.

Great place to stay.

Property was clean and convenient. Close to restaurants and small boutiques. Breakfast was fresh and tasty. The pool was refreshing after a hot day outside. Enjoyed our stay. We will be back !

I recently stayed at this hotel and found it to be generally nice with comfortable beds and soft sheets. However, our room wasn’t available at the check-in time, which was inconvenient. The bathroom had a very unpleasant smell that forced us to keep the door shut at all times. Additionally, housekeeping never cleaned our room without being asked, and when I did request it at the front desk, they took all our dirty towels but forgot to replace them with clean ones. While the hotel has potential, our stay was far from the best due to these issues.

I needed to extend my travel by a day and neither hotels.com nor the property could do it. They blamed each other. Also there are electric car chargers but most of them were out of service

Beautiful setting by the bay with a clean pool. Only negative would be the sausage in the breakfast was not Great. Staff is fantastic.

The property was clean and located near the water. The staff were friendly and the room was very spacious. The pool was not open during our stay which is unfortunate because it looked really cute. They provided hotel breakfast (continental) with standard options. Staff was friendly.

Only there one night but very happy with this property.

Comfortable bed.

Such a nice hotel. I had never stayed at an Ascend hotel but I’ll be keeping an eye out for them in the future. Room was clean, hotel was quiet, breakfast was good!

This was our 1st time staying there and all i can say is WONDERFUL. Staff is great. The hotel is clean and was quiet.

Here's a revised version of your hotel review: The staff at the hotel were exceptional, from the front desk to the cleaning crew. Miriam, in particular, was friendly and helpful. The breakfast was delicious and well-prepared. Overall, a great stay!

I don’t like or approve of destination fees

Property was nice. I was there on a working trip so I honestly didn’t get to enjoy it to the fullest.

The air conditioning wasn’t working in our room , when we moved to another room it was about the same.

Property close to carnival grounds although we aren’t here for pony penning Rooms are nice and clean Staff was very nice at front desk Hotel is a bit newer.

First time there, everything nice, clean, quiet. Breakfast was sparse and disappointing.