We were a group of 25 for my mother in law’s birthday. Great place for kids to have fun, the staff is really nice, everyone was very friendly and attentive to me and kids all day specially at the pool and pool bars and buffet. The food was 5/10..not great at all. The a la carte Garden Circus restaurant was very nice, the food was 6.5/10, but the staff was sooo nice, funny and friendly. They made us feel very welcome and made our birthday dinner very special with singing and dancing with us. They upgraded my room but we ended up in a room with a broken AC and after someone came to “fix it” twice it still wouldn’t work. They offered a room change 3 days later but it was already too late for us, not worth moving all our stuff. the last 2 days we had water dripping from the ceiling in the bathroom and the hallway so there was a poddle of water when we woke up one day The beach area is very nice, you have to take a shuttle (comes every few mins) since its not a waterfront property, but very easy to get there (its like a 10min walk) Had a massage at the spa and it was amazing! Totally recommend The night entertainment is nice, especially on Circus Day! Overall, the 6 children in our group, Ages 5-10, had an incredible time! If you’re looking for a place for kids I totally recommend.

Loved how family oriented it was. So easy to make dinner reservations and the kids shows were so fun !!

Excellent service

The staff are very helpful and make sure you have a great stay.

good

AC was leaking for 3 days. The maintenance guy fixed it 3 times, they had no other room available. The food was not authentic to the Dominican culture, hotdogs and burgers, the only decent food was at the buffet. The only nice thing about the resort is the number of pools you have access too. Other than that I wouldn’t recommend this hotel to individuals with children.

Staff services was great

Was a great great stay very nice beautiful the employees were amazing! Paola Blas and Francis were very helpful in everything

Very clean, great activities for the kids, check out the kids club, shows excellent, food was great and staff members at the kitchen, buffet and restaurants were exceptional and very connected to the guests.

Great property great for families rooms could use some update but not bad at all. Food is OK not the best but definitely doable. Really enjoyed my time with my family. Will definitely be going back again.

Excellent 10/10 will come again! My kids enjoyed the water park and pool and nice girly entertainment

As soon as we walked through the lobby we were greeted with extraordinary service Juan from the front desk really went above and beyond, that type of service is extremely hard to find and as long as he is still working there we will for sure be back. Melvin from Utopia bar was also fantastic, the customer service and attention to detail was unforgettable. Thank you

Super

We took our 2 toddlers to the Bahia Principe Fantasia resort and we all had a great time. The staff were all really nice and accommodating. Where we stayed was a short walk to the beach and right next to the pool and the water park. The staff did a great job entertaining the kids and keeping the grounds beautiful and safe. Getting towels and chairs were super easy. Tons of amazing food options. The pool and water park were well kept and clean. What we didn’t love was the tile that was literally everywhere. It wasn’t textured at all and it was super slippery and my kids kept falling. I was really glad that we brought their water shoes to give them more traction. They are toddlers and as much as we say “walking feet” they aren’t going to listen perfectly every time. We didn’t love the room we stayed in. The beds were very uncomfortable. We made it work but we were shocked by how uncomfortable the beds were. We also didn’t love the fact that there was only 1 American outlet in the room that worked. There was another outlet but it didn’t work. All of the others were European outlets. We would absolutely stay again. None of the cons were bad enough to deter us from staying again but we will keep them in mind.

Excellent service

Everything

Real beautiful had a great time. Staff was great and always ready to help.

I liked everything, food, the room, the service. The employees were nice and really polite. The transportation. I will be back.

Everything was fine

Overall was a nice resort. Staff very friendly and helpful. Just need to work on having AC in the restaurants and having fans on. Very hot

Not enough variety of food. Lobby and restaurant are hot. Staffs are not attentive.

The worst problem is that I couldn’t sleep well principally late nights and early morning because so noisy at hallways all days and nights, maybe because walls are not insulated enough to isolate noise to can rest inside rooms. Other disadvantage I saw was that the property doesn’t have elevators and imagine to be on vacations and be dealing with stairs all days, even if we are not old person it is not nice. Food in restaurants is very bad, after 3 days we decided eat in the buffet because at least you find better meat prepared just fresh.

Great service

Excellent

The service was amazing. We went with little ones and the helped us with every need. The buffet had excellent service specially from Michael, he went above and beyond during our week stay. In the pool area, entertainment from Jeffery and Yohan was very fun. At the restaurant circus garden the service of Santo was superb.

Not good

We had a great quality time!! Kids really enjoy it. It is a awesome vacation for a family.

The property overall is nice. The heated pools, constant shuttle service and array of activities for the children are a plus. However, cleanliness is an issue. The main dining hall by the lobby, Larimar, was disgusting. I saw a roach crawling by the hamburger station. I alerted the lady manning the station and she went to get a napkin to kill the roach as slow as possible needless to say it got away. Under the tables in the dining area are gross with crumbs, sauces and mess covered on the bottom of multiple tables. I had to ask for under the table to be swept, it was giving 5 Guys vibes. Most disturbing my son saw another roach on the last night in the same Larimar dining hall. It was the only vacation I had and I didn’t gain weight. Jose and Jesus at the Fantasia Beach Club were amazing and this eatery actual appeared to clean but who knows what was lurking behind. Housekeeping did not pay attention to detail and hotel blankets were not folded and the place was not swept or mopped.

This hotel has a lot of good potential, but unfortunately proper management is lacking. The amenities are great, the pools and kids water park are the best features, same as the beach access and accomodations. What we really dislike was the lack of good service in the restaurants. Even when having a reservation, which is required, taking our order took forever in all restaurants and getting our food took even longer. Quality of the food was average. As for the cleanliness of our room, when we first entered our room, the bathroom was dirty with soiled toilet paper And the water bottles were opened. Unfortunately we will not be coming back to this hotel. There are other better options.

Nice place to visit with kids

The resort is really beautiful! With many activities to do and places to explore, but the people working there aren’t that nice, they are kinda rude and many times they forget to help you when you ask for something. Apart from that, their beach part was amazing

Please DO NOT COME TO THIS RESORT! We are a family of 5 with 3 kids. People will booked because of the castle. Let me tell you, save your money and DO NOT BOOKED! I still don't know how they have a bunch of good reviews when a lot people complaints about the attitude all the employees have! In the morning in the buffet they run out of fruits, eggs, soda(sprite) there's no plates. You ask them and they take forever to help you IF YOU ARE LUCKY otherwise they don't care at all. Juan and Alberto made the 2 last days unforgettable and that was because I made a huge complaint. We stayed a week. We paid a lot money and just sad because it was not worth it at all. The rooms needs an upgrade asap. The resort isn't that bad but the service is horrible. I will never ever come back to this place!