Great staff

Very nice hotel. Lovely welcome and very clean room. Very nice and varied breakfast buffet. Make sure to ask for the freshly squeezed juices. Nice spa and sauna area. Unfortunately at times unattended so there could be some waiting to have the jacuzzi or the water features in the pool turned on.

Totally overpriced hotel, poor breakfast, bad overpriced massage, rude female waiters. overpriced, not worth the money.

Beautiful updated hotel. Fabulous rooms with modern bathrooms. Nice, helpful staff. Terrific spa options. In the heart of a charming small city.

We stayed at the hotel for two nights. The hotel is located in the center of Karlovy Vary, close to everything. A stunning high-class hotel, highly recommended.

I'm currently staying at the Olympic Palace and booked it because the reviews were so good - not because it looked amazing or because the price was good - neither was the case. I just wanted the nicest hotel in town besides Pupp. Unfortunately, this hotel was way below even a four star standard. We paid 300 euro/night and called ahead to ask if we could pay a bit extra to upgrade to a larger room with a balcony. They offered a Deluxe Room with a Balcony for 20 euro extra per night. When we arrived at midnight, there was only one poor woman at the reception who was brand new on the job. She tried so hard but it took 10 minutes just to process our documents and then when I confirmed it would be a Deluxe Room with Balcony, she said no - but that we were charged the 20 euros anyways. When I asked about the larger room, she said it would be over 100 euro/night and would take a very long time to get us in a room like this. We just wanted to sleep so took the small room, which was not very nice. The shower head did not work the entire time, neither did the AC. My assistant called ahead to book a spa afternoon for us and ask what the spa would recommend. We tried calling the spa the day-of and they never picked up. We went down and were told to return in our robes. There was no spa reception. We were told to go back up to our room and find the paper with our spa confirmations and go directly to those rooms. It was the most rushed massage I've ever had - even before my back hit the be

We arrived and got greeted with a free drink of our choice. I used the spa - massage and pool. Fantastic. The suites (we had two) as we were 4 travellers, spacious and beautiful. Parking is available and staff will take care as parking overall in the city is difficult. If you go right from the hotel, there is an elevator to the city. My 87 year mother was grateful for that.

Loved the location and the spa