Booked room 10 and paid in full 3 days in advance, drove 3 and a half hours to Newark - a town we have never been to before. On arrival Carol checked us into the wrong room (room 1) which had a bare mattress, no pillows or duvet and was filthy. We showed her our receipt clearly showing we had reserved room 10 and paid in full, no apology given by Carol. We were then taken to room 10 and as we were unpacking we found soiled male underpants from the previous guest. Went down, told Carol and showed her the photo but no apology was given. Left the ‘hotel’ for the afternoon and evening. Newark was lovely. Returned to the hotel at 11pm to be confronted by Paul the owner and Carol who physically grabbed my wife’s wrist and tried to take the room key from her whilst Paul was shouting that we hadn’t paid so couldn’t stay..??!! Tried to calm the situation (genuinely were frightened and equally baffled by this bizarre behaviour) showed the receipt from Experian and the screenshot of the money taken from my bank 3 days ago only to be verbally abused and physically threatened. I have a chronic heart condition and organ failure, my wife has a medical condition. We got our medication from the fridge, packed our belongings and were essentially ‘thrown out’ at gone 11pm in a strange town, 2 vulnerable people, terrified and nowhere to go, minus £80. We will be engaging with the police but please, avoid this establishment at all costs.

Breakfast was disgusting

Very steep stairs up to a loft conversion room (not so easy for everyone). Clean & bright. Good bathroom.

Total Ole Worlde British CHARM. Family run, and VERY WELL run at that! business, NOT corporate sterile zombies serving REAL FOOD made with love. We will be BACK there when next in Newark

Stay was ok but didn't realise there is a £5 parking charge if we use hotel.com this wasn't made clear. We could have parked for nothing nearby.

Fantastic

Wouldn't stay anywhere else in Newark. Great parking

Beautiful and clean with lovely little touches in the rooms . Very friendly and perfectly located

Clean , pleasant staff and host, very accommodating would definitely recommend staying here.

Lovely stay. Was like coming home after a few weeks of travelling. Lovely dinner and warm welcome.

This is an old building with lots of nic-nacs so don't expect sterile cleaning conditions that said it puts many of the big hotel chains to shame. The welcome on arrival was detailed and excellent, the room very comfortable and despite being on the front traffic noise was almost none existent. The breakfast menu runs to four pages and food quality was first class. Would we stay again 100% yes.

Very hospitable owners. Great breakfast and would definitely order it again. The decor could do with a revamp, but the bedrooms are spotless.

The hotel is lovely lots of little extra in the room have stayed here before abd would definitely stay again

Very pleasant

Room was lovely, fantastic spot in town centre and ideal parking on site. Will stay again for sure

Great hotel friendly staff

A beautifully and tastefully restored hotel right in the centre of Newark, with friendly owners and a real personal touch. The food was not just good, it was exceptionally good! The room was spacious, comfortable and provided with all that we wanted,

Best independent hotel I’ve ever stayed in. Absolutely everything was top quality.

Stayed two nights and thoroughly enjoyed our stay - clean, comfortable room, top class evening meals and breakfasts, and extremely friendly staff. I cannot praise you higher - you will see us again when we are in Newark

Impreed to see Fairtrade coffee, tea and sugar. Friendly service. Clean and great location

Best breakfast ever

This is a restoration in progress but is in excellent shape now. The level of detail and items in the rooms is great. The food at the hotel is excellent. See you in August!

This is a restoration in progress but is in excellent shape now.The level of detail and items in the rooms is great.The food at the hotel is excellent. See you in August!

Great stay. Friendly helpful staff. Lovely bathroom.

Fantastic, clean and extremely friendly. Easy parking at the rear, excellent food, would fully recommend and will certainly visit again!

What a wonderful place to have found! The warmest of welcomes from this lovely family run establishment. Awesome room, with the most comfortable of beds I have ever slept in. The room had everything you could need for your stay. The food in the restaurant was out of this world! Homemade sausages and a breakfast menu to die for started the day off in fantastic style! Evening meal of a home made pie was beyond spectacular. So much choice on the menu, I'll be back to try more of this amazing food. Wonderful ale on tap and homemade Gin's, this place has it all. The staff were incredibly friendly, chatted lots and made you feel right at home. Already booked my next stay there.

Lovely hotel, vey comfortable & very friendly. Would definitely use again

The hotel location is spot on, parking is really poor in the town but this hotel has a private car park. The rooms are spotless and the staff are all polite and seem to love what they do. I cannot fault this hotel at all, the family feel is good and nothing is too much. We are staying again in 3 weeks.

Staff were lovely

Clean and comfortable. Nice family-run establishment.

Clean and comfortable. Nice family-run establishment.

Friendly comfortable hotel with good parking in centre of town