Reasonably priced, great rooms.

Very cleaned

Great experience

Excellent room- lots of space and storage. Clean. Check in was late due to family emergency but smooth and professional. After that, sometimes no one manned the desk or even looked up. If I asked for a clean towel (because I did not seek room clean for 4 days), I felt like I was a nuisance.No “lounge” service at all despite advertising they had one. Apparently there was no one to work it.

The night shift manger was very rude and intruding!

Amazing stay, very clean hotel

Really didn’t feel like a Marriott hotel. Out of 4 days bar was only one. Staff was ok. Room was a little outdated for the price. Felt like being in a Comfort Suites.

Nice facility.Not quite as good as the Marriott we stayed at in Dania Pointe.

Overall a great stay EXCEPT for the extremely nasty, unprofessional, and rudeness of the breakfast area attendant Jill. We had walked into the area at 945am not realizing it closed at 10. There was ample food in there and as we started to take some she yelled at us they it was closed. We were naturally confused as to there being food available and she denied us where she spoke condescendingly to us, women over 40, as if we were children that couldn’t process the idea of it being closed. Ironically the next day as we were leaving we heard her snap at a man waiting to get a receipt that “that wasn’t her job” and left him standing there. This woman needs some on the job training of customer service because she is lacking. Tori, the desk attendant, on the other hand was wonderful. She was sweet and thoughtful as we checked in and went above and beyond when we asked if we could have a top floor room as we were going to bed earlier than most people. Outside of Jill, the place is wonderful and a great value

Overall ok, but amenities were definitely below average. Limited food options, bar shut down without notice, lack of coffee during breakfast, overpriced snacks, paper thin walls with very loud guests and animals. Would not return

Hotel was nice and clean. Staff was wonderful., consistently kept the room clean. Bar could be better (Not opened on the weekend). Pool was closed. The pull out couch was damaged and could not be used.

Room was dirty, sheets had spots. Coffee maker was broken. Shower was broken.

This is a very nice hotel. Our room was clean and nice but I want to mention the pillows were garbage. I called guest services and requested new ones and never heard back from anyone. We ended up buying some at a store.

Normally love staying here but this time we had a little issue with bugs

It was great stay as usual. I’ve been coming to Jacksonville for 10 years. I was one of the first people to stay at this location and have been back multiple times each year. I would’ve stayed here more, but some of the trips the prices for here were considerably higher than similar hotels. This however is my favorite.

Spacious and clean. Staff vey friendly.

Property was absolutely beautiful. Our room was great, the bed was perfect, not too soft, not too firm. For an overnight trip, this hotel was a great choice.

Very clean place with spacious rooms and reasonably priced. Good breakfast too.

I have stayed at this property twice in 2 years and they always have exceptional service. Hotel is very quiet. Complimentary breakfast is amazing!

A will stay again.

Very good hotel and room.

Clean and easy to find.

Ladies at the front desk were very friendly and nice. Has a great stay!

I've stayed here several times and have never been disappointed. The staff is friendly and helpful. My room has always been clean.

The ladies up front while in our stay were amazing!

The hotel was great. Friendly and helpful staff. Clean, comfortable room with plenty of space. Breakfast included. Nice place.

Internet and TV didnt work well.

Front desk staff was super friendly - they greeted us each time we passed by and even wished my daughter a good soccer game!

We needed a place to rest and relax on our way back to PA and I absolutely love this hotel. Great location, was clean, comfortable, and the ladies at the front desk when I checked in were super nice and friendly. We will DEFINITELY be back. #teamresidenceinn!!!!

Very nice hotel and friendly staff! The room makes you feel like you have a piece of home with you by having the kitchen area.

Stayed here for a night. Got put into an accessible room in the first floor and I woke up to a bathroom with small black bugs on my comforter sheets and a handful of large flying ants. I informed the front desk staff and she did nothing and didn’t seem concerned.

Very clean big bathroom everything you need in one place