Great customer service from staff. Took care of my needs.

I like the price with Expedia, I rebook and jack the price. You only get one towel per guess. But, at less ther change it every other day Also, with the bed sheets. The extra and change every 5th day. The bricks are lose especially around the pool. I got bitten by mosquitoes and lots of fly. So, long you don't open the window it fine. Is pretty quiet during the week days. I was able to relax.

I arrived and was given a room immediately next to the busy reception office. There were used towels left. I was then transferred to another unit after complaining of the room. The next room was not any better. There were amenities left such as coffee maker and safety box did not have batteries to use. The trash in kitchen was full. And some dishes were dirty. The safety box was not usable at all. Very disappointing period!

The freezer smelled bad, the toilet seat was falling off, everything looks old, the fridge handle on one of them was gone, most things were cheaply done and made. The shower doors didn’t even go together, leaving a huge gap and caused water to go everywhere on the bathroom floor. Some rooms smelled like piss. None of it felt luxury, if anything it looked like it tried to be luxury but failed in so many ways. Not worth the money.

I have had the worst experience in this hotel I did my check out on February 25,2023 and realized that the pouch where I had $8,500 in cash was left in the room we then contact the property they answered and hung up the phone and continued calling and no answer we then assumed the office would be closed. Next Morning Feb 26th at 6:30 am thinking they were open already and they opened til 9am I spoke to management and the workers and had no solution instead of helping us with the issue they would speak between themselves. I contacted the police where now there's an investigation going on, we are now waiting on a response.

Room was extremely hot, had to open up all the windows and turn on the fans

They never change our sheets or towels during the whole trip (6days) we had to ask for toilet paper and more towels, they never came in to change the garbage or sweep and mop the floor, when we arrived they told us that they would do it every other day but it never happened i asked multiple times and nothing..

Close, to everything (via Car).

The property looks nothing like the photos. The room has water damage and a serious smell of damp. The AC didn't work. Generally just a run down old establishment . The neighbourhood is very sketchy. I would for sure not feel safe if travelling as a solo woman. It was fine for an evening before flying out from PUJ, but don't expect anything more than a bed and a bad smell.

No coffee

I stayed only for one night but the lady who worked at the reception is very kind patient and very helpful

I stayed only for one night but the lady who worked at the reception is very kind patient and very helpful

Great apartment complex the people were nice and the pool area was beautiful. We enjoyed our stay

The apt. was huge, with a nice kichen with utensils. It even had a blender, which was nice. Also, not expensivre, tho prices fluctuate. The only problem, was it serms someone came through my window, stole $70., my new cell phone, and my debit card. They then put put card back in my room, after making about $1000. in charges. I don't think anyone working at the hotel, had anything to do with it. They were actually, very sympathetic.

The apt. was huge, with a nice kichen with utensils. It even had a blender, which was nice. Also, not expensivre, tho prices fluctuate. The only problem, was it serms someone came through my window, stole $70., my new cell phone, and my debit card. They then put put card back in my room, after making about $1000. in charges. I don't think anyone working at the hotel, had anything to do with it. They were actually, very sympathetic.

Big one bedroom with kitchen, full size fridge, stove, microwave, blender and sandwich maker. Secure gated property with covered parking. Nice interior grounds. On site office with friendly, english speaking staff. Large supermarket, Ole, is walking distance, (less than 1 km). Fast food available in Ole and in adjacent parking lot. (Pizza Hut, BBQ chicken)

I was not at all satisfied whip the overall location of this property. Do not be fooled by the pictures that are shown on their website. This property is not in a good location at all. If you are a tourist and not from Dominican Republic or speak Spanish fluently this would not be a great place for you to stay. I was scheduled to stay there for seven nights because I was misled by the sites pictures and overall view but when I arrived boy was I in for a surprise. This place look nothing like the way it was shown in the websites. I instantly knew that I was not staying in this place feeling unsafe. The actual apartment had nice size bedrooms but the patio doors would not lock. There are no decent views from the balcony or the windows other than other people's apartment with dirty laundry hanging out on the banisters. Feeling unsafe I decided to only stay there one night and I asked for a refund for the other nights in which I was charged for and was refused the money in which they charged. So I paid for seven nights and only stayed there one night and was not compensated for anything. This was by far the worst service in which I have ever experienced in my life. It asks for a photo of my stay but I cannot give you a photo because there was nothing interesting to take a picture of.

Excellent

Excellent

Staff really was awesome! They helped me with things not normally part of the job

Big rooms great location, cleaners need supervision not a good job.

there was not anyrhing I didnt like.. there were only a few flying blood suckers and i detest them..Wonderful staff, surroundings true paradise.

This place is located in a very undesirable part of the Dominican Republic. When we arrived, the outside of the building did not appear as was on the photos on hotels.com. Additionally, I along with my family felt unsafe as there were people hanging out. The photos seemed as if they were photoshopped. I felt as if I was “duped.” I would not recommend this place to anyone. The place was so undesirable, we chose to stay elsewhere. Who do I need to speak to regarding a refund?

Unsafe and deceived. I sent in feedback requesting a refund as the advertisement was deceptive which could have ruined our entire staff. This hotel and it's environment presented itself as a danger. We could not stay in such unsafe and deplorable conditions. This was a slum apartment that was being passed off to hotels.com as a place to rent. There were suspective people lurking on the property. Buckets and other items were laying around. There was no elevator service. We could not remain in these conditions and had to make other arrangements for our safety and well being. I have used Hotels.com on a number of occasions. This facility was not a good representation of your agency. I find it difficult that the agency would approve to advertise places such as this. Again, I am requesting a refund based upon the deceptive and unsafe conditions.

I like the check in swimming pool and the people that’s it

No proper internet. Went for business, but internet never be stable, evening off and on in morning, not strong enough. No paper towels, no foot mat, water leaks from AC. No proper dishes and old vessels and pan for cooking, they are horrible condition. Otherwise good pool, natural sounding, only two staffs know little English, tough to communicate

No proper internet. Went for business, but internet never be stable, evening off and on in morning, not strong enough. No paper towels, no foot mat, water leaks from AC. No proper dishes and old vessels and pan for cooking, they are horrible condition. Otherwise good pool, natural sounding, only two staffs know little English, tough to communicate

You are really renting an apartment in a residential area. The area is gated and pretty nice. It's by no means the "resort" experience. However, we had a great time seeing how the locals live. The area is gated and seemed safe. But, for people coming from non-urban areas it might make you feel a little uncomfortable. We really enjoyed the actual room. It was huge, had great air conditioning, was extremely clean. One thing I wish we could have done was pay the cleaning fee through Hotels.com instead of directly at the property. Overall, the experience was really good.

You are really renting an apartment in a residential area. The area is gated and pretty nice. It's by no means the "resort" experience. However, we had a great time seeing how the locals live. The area is gated and seemed safe. But, for people coming from non-urban areas it might make you feel a little uncomfortable. We really enjoyed the actual room. It was huge, had great air conditioning, was extremely clean. One thing I wish we could have done was pay the cleaning fee through Hotels.com instead of directly at the property. Overall, the experience was really good.

I booked this hotel because I was in a budget vacation,and the front desk lady charged me out of the blue $40 more. I asked her what are those $40 for and she said that was for cleaning and additional fees. I paid the hotel through Expedia and everything was OK, but she made me pay “extra” and I couldn’t understand why. Unfortunately I paid her in cash. Besides that, the stove wasn’t working and the room didn’t have any type snacks or food (in case she wanted to charge me). I personally don’t recommend this hotel if you are on a budget or even if you are not since she took advantage of my little Spanish because I couldn’t fight for my rights.

I booked this hotel because I was in a budget vacation,and the front desk lady charged me out of the blue $40 more. I asked her what are those $40 for and she said that was for cleaning and additional fees. I paid the hotel through Expedia and everything was OK, but she made me pay “extra” and I couldn’t understand why. Unfortunately I paid her in cash. Besides that, the stove wasn’t working and the room didn’t have any type snacks or food (in case she wanted to charge me). I personally don’t recommend this hotel if you are on a budget or even if you are not since she took advantage of my little Spanish because I couldn’t fight for my rights.

Very budget friendly apartment hotel. The kitchen is stocked with plates, glasses, pots, and utensils. I went to the supermarket bought food and cooked it in the apartment hotel. The Wi-Fi would drop and come back, sometimes in a few minutes and sometimes hours into the next day. The T.V is a flat screen. The cable only went out once and there were a lot of channels. The pool is very nice in the day, but way better to be in at night.