Many moths were in the room. Flies were found at 2F lobby as well.

Many flys were found in my room. Cockroaches were observed near the refrigerator area. Some flys were also observed in 2F lobby on the table and the floor. The hygiene should be improved.

Good service and I am satisfied

Super clean, comfortable and nice hotel. The staff is incredibly friendly and will do anything to make sure you’re comfortable during your stay. This is by far the nicest hotel we’ve been at in Indonesia yet.

The hotel so basic, dirty carpet/ old and lot dusk/ crumb behind the curtain. I didn't expect this as Fairfield manage by Marriott. I had few time in different city and all much better. And some distance from amenities.

Excellent service from the breakfast team. Nice pure juice and latte, delicious omelette. Friendly reception and perfect security guards

Great staff members, especially front desk. Housekeeping on 10th floor was perfect. Only issue was dinner at the restaurant. Family of 5 and one dish delivered with long waiting periods. Food was of very poor quality and taste. Family finished their meals before my roast chicken was delivered. The chicken was tough and undercooked, upsetting my stomach overnight. Next day, a customer on my floor returned his chicken untouched to the front desk complaining how hard the chicken was.

Dirty room, bad service, its like 2 stars hotel. It doesnt show Marriott signature at all. Horrible breakfast, no social distancing at all!!

Looks like this place/floors were closed for a while as there was a lot of mold on the ceilings and a bad smell.

Good

Its very nice hotel, comfort and clean. Im very happy to stay at this hotel. Maybe next time, i want try again stay to this hotel

Its very nice hotel, comfort and clean. Im very happy to stay at this hotel. Maybe next time, i want try again stay to this hotel

Banyak hal yang diluar expectasi saat mengunjungi hotel ini dengan logo marriot di dalamnya. Mulai dari masuk di pintu dimana satpam dan parkir tidak bs mengidentifikasi driver saya yang sudah menginap duluan dan berdebat soal karcis di subuh hari hingga ketika perasaan masuk properti yang masih kurang berkesan mewah. beberapa sudut dan detail teresan seadanya dan kurang bersih, nampak jarang dibersihkan, Masuk keruangan yang kurang terasa nyaman dan bahkan ada keramik di depan wastafel di toilet yg naik, jadi sunggu kurang terawat. Dan yang paling menggelikan adalah, saat sy mau mandi, tidak ada sabun dan sikat gigi yang merupakan barang standard. Padahal sy harus berangkat pagi bekerja. Makanannya banyak namun kualitas resto juga seadanya. dan kebanyakan yang bekerja adalah trainee. Satu hal yang membuat saya cukup lega adalah tempat tiur, dab bedcover cukup nyaman sehingga saya bisa tidur yang merupakan hal penting dalam perjalanan bisnis

Banyak hal yang diluar expectasi saat mengunjungi hotel ini dengan logo marriot di dalamnya. Mulai dari masuk di pintu dimana satpam dan parkir tidak bs mengidentifikasi driver saya yang sudah menginap duluan dan berdebat soal karcis di subuh hari hingga ketika perasaan masuk properti yang masih kurang berkesan mewah. beberapa sudut dan detail teresan seadanya dan kurang bersih, nampak jarang dibersihkan, Masuk keruangan yang kurang terasa nyaman dan bahkan ada keramik di depan wastafel di toilet yg naik, jadi sunggu kurang terawat. Dan yang paling menggelikan adalah, saat sy mau mandi, tidak ada sabun dan sikat gigi yang merupakan barang standard. Padahal sy harus berangkat pagi bekerja. Makanannya banyak namun kualitas resto juga seadanya. dan kebanyakan yang bekerja adalah trainee. Satu hal yang membuat saya cukup lega adalah tempat tiur, dab bedcover cukup nyaman sehingga saya bisa tidur yang merupakan hal penting dalam perjalanan bisnis

Good food and clean

A clean modern cozy plsce to stay

Nice hotel for busines trip

Second time for me to stay at this hotel, and it was as nice as my first time. The room was spacious and clean. Good location too.

All the staff are very friendly, polite and respectful. But if you have a car and getting a parking in the garage, you need to get stamp on your ticket for free parking, otherwise they will charge a fee every times come in and out.

Was amazing and the staff and amenities were great.!

All the staff are very friendly, polite and respectful.But if you have a car and getting a parking in the garage, you need to get stamp on your ticket for free parking, otherwise they will charge a fee every times come in and out.

Nice hotel, the staff is very helpful. I know they were very busy but we had to wait for our luggage for half an hour, is not good when you have to get ready for an appointment and anything you need is in your luggage. The light in the bathroom is see trough to your bedroom. It makes someone else awake when you're going to the bathroom in the middle of the night.

Very kind staff at reception, house keeping and restaurant. Nice rooms, good AC, good spa. Recommendee in Surabaya

The good point is that the breakfast menu is abundant

Staffs yang friendly and helpful.

The room is spacious and very comfortable. The staff are very pleasant and helpful. Location is close to a few malls and lots of food. Breakfast options are abundant. Very good fresh pastries.

Very friendly staff. They made the experience really good

Nice hotel and friendly staff. Room spacious and comfort.

Nice hotel and friendly staff.Room spacious and comfort.

Clean and comfy bed! Service staff was helpful with changes and all. Also abt 15mins walk to ciputra mall which was great!

Clean and good hotel, near highway and shopping mall

Thr air conditioning could not keep up with the heat and humidity. The small kitchen area was good but needs to be stocked with some dishes and silverware. Also, the bathroom water had a sewer smell.