Although the younger attendants of the front desk were kind, helpful and friendly, the older lady, (owner maybe) seemed very unhappy, all the time. And asking anything of her seemed like an imposition. The room wasn't very clean. There was small bits on one of the bedside tables and I wiped the top of the shower door before hanging my towel on it. I had to use two Clorox wipes to get it clean. There was only one hook for two towels. The towel heater did not work and the hand towel bar was by the bidet, (obviously it was for that). The bath and hand towels were like large, waffled tea towels in thickness. They dried well enough, but weren't very soft. Also, there no room to put anything like a toothbrush, soaps etc around the sink or in the bathroom in general.The bed side tables were tiny! And one of them had a phone on it, taking up valuable space, and it didn't even work. Not even to call reception. The furniture is old and broken. The breakfast was mediocre but fine. The coffee maker needed to be fixed by the staff twice during the 4 times we had breakfast there. Luckily it was an easy and quick fix, so we did get our cappuccino! It claims to be a three star hotel, but we'd rate it a two star. One last thing, it was very noisy in the room unless the windows were closed. Thankfully the air conditioning worked fine

Clean and convenient for the historic centre and a competitive price, however a very noisy area with drunk revellers on most nights. The main door should also have a closure device fitted as it shuts very noisily.

Great location. Make sure to park outside of the ZTL and get a taxi in. Very easy. It’s difficult to find if you try to drive into the ZTL to drop your bags and the streets are narrow and congested with tourists.

Bathroom across the hall, needs an additional key to open. Towels look like coming from middle age

Great location and accommodation for the price

Despite bad reviews, I chose this hotel because it was a good price for Siena and conveniently located on the Via Francigena route. The staff were very friendly and check-in was easy, even though we had to go to the hotel next door to get the receptionist. However, the room sucked. The air conditioner started making some obnoxiously loud noises as we were trying to fall asleep. We had to turn it off and use the oscillating fan, which must have been there because they know the AC is bad. Even with the window open and the fan on, it was hot and stuffy, despite it being a cool night outside. The bed was worn out and sagging in the center. There were dust bunnies in the corners, scuffs all over the walls, loose floor tiles, and the shower curtain was ineffective at keeping the water off the bathroom floor. It was a roof over our heads, but in the end, we got what we paid for…

It Is very near beatiful historical places

I love Siena, my family is from there, but I would not stay here again nor would I recommend anyone do so either. This property could use a face lift and more attention from the owners. Great location but very poor otherwise. Reception was rarely present on site. The air conditioner made a noise because it was old which kept us awake at night. The bathroom smelled like urine. The bathroom door would scrape against the floor why trying to close it, making a loud noise and you had to push very hard to shut it making the noise unavoidable. The mattress kept sinking, eventually there was a bowl shape after the 4th night. No drawers or dresser in the room, only 2 hangers provided, no space to put suitcases. But they have a desk for some reason? The shower head broke and started spraying water all over - thankfully they fixed that when we asked. The staff who we did interact with were nice but they were not at the caliber I would have expected for the price. At one point I asked to change rooms, which I could only do via message because no one was ever at reception. Eventually I had to speak to someone at the neighbor hotel because no one was downstairs, and when I spoke to this woman who was covering my hotel, she told me I had to tell her right now if I wanted to change. (my mother was at the museum and I needed to confirm with her first). I told her I could confirm around 2pm when she’s back and she said no. I don’t see why that was necessary. It was noon.