Location was in a ok place, the bad was that there's no elevator and had to walk up and down 5 floors if stairs.... No hot water in my room, ac was horrible and bed was ever worse...

Ynx

Room is spacious and the location is in the city

No elevator to get to the top floor. No locks on the door and Aircon didn't work.

Very centrally and clean

I couldn't make the tv work and needed them to make it work for me,it would not change to hdmi so I could not run the laptop through it.when I turned it off to sleep I could not make it work again so I gave up

I couldnt make the tv work and needed them to make it work for me,it would not change to hdmi so I could not run the laptop through it.when I turned it off to sleep I could not make it work again so I gave up

location,location and location.

AC is not working well.

1.) Service- When i check in at the frontdesk last 09/28/19, the one wearing black jacket and im not sure if white shirt or polo underneath the jacket is i dont feel good customer service compare to the one wearing yellow polo shirt i commend her. 2.) Cleanliness - I was at the 5th floor and spent 24 hours check in, i can say the room is clean, clean towels, clean bedsheet. 3.) Comfort, Condition and Local Area - For 24 hours check in, i was able to sleep a little bit because i enjoy spending my time on the nearby mall, bar & restaurant, but i think the aircon is not fully functioning but at least i felt a little cold but not that much, frontdesk area is humid and the hot shower is not functioning. Overall, i still recommend this to the readers on the page and to my family and friends if you prefer nearby mall, bar & restaurant with an affordable rate.

1.) Service- When i check in at the frontdesk last 09/28/19, the one wearing black jacket and im not sure if white shirt or polo underneath the jacket is i dont feel good customer service compare to the one wearing yellow polo shirt i commend her.2.) Cleanliness - I was at the 5th floor and spent 24 hours check in, i can say the room is clean, clean towels, clean bedsheet.3.) Comfort, Condition and Local Area - For 24 hours check in, i was able to sleep a little bit because i enjoy spending my time on the nearby mall, bar & restaurant, but i think the aircon is not fully functioning but at least i felt a little cold but not that much, frontdesk area is humid and the hot shower is not functioning. Overall, i still recommend this to the readers on the page and to my family and friends if you prefer nearby mall, bar & restaurant with an affordable rate.

Enjoyed my stay at Novo. It was pretty convenient because it’s located next to Lee Plaza and other establishments. The room I got was on the 5th floor in-front of the elevator, it was mostly quiet in the evenings and room cleaning was good. Will definitely stay here again!

Enjoyed my stay at Novo. It was pretty convenient because it’s located next to Lee Plaza and other establishments. The room I got was on the 5th floor in-front of the elevator, it was mostly quiet in the evenings and room cleaning was good. Will definitely stay here again!

We always stay in this place when we are in dumaguete because it's close to e everything.

DISGUSTING!!!!! The bathroom had thick mold in every corner and there was always a huge puddle of standing water. Aircon would barely work but then turn off after an hour. The room and entire hotel wing smelled like bengay, so strong it was overwhelming. Broken bathroom door handle and TV stand. Staff downstairs was always on their cellphone (texting/fb) when we complained about the room, not a care in the world. I wouldn't even stay here if I was traveling alone and I've traveled a lot all over the world. Originally booked for 4 nights but only stayed ONE! Find another place. DON'T BOOK THIS MOLDTEL! Plenty more places in beautiful Dumaguete to enjoy your vacation. *** Hotels.com should remove this property immediately!!! ***

Hotle just in the center of the city and with malls and shops just out of the door. You have hospitals, schools, churches, market, anything around! The room is big and confortable, desk tv. The bathroom has good quality wc and hot water shower. There is a coffee shop at second floor. The reception is open 24h. Very gentle employees. I had more than expected. Really good experience.

Room and attached toilet is big and spacious. Very clean. Location is excellent - 5 mins walk from the ferry terminal and in middle of downtown. Plenty of 24 hours eateries around. Many major shopping and supermarket opposite and next to hotel. Lots of tricycles queuing in front of hotel. WiFi is great in room. Staff is extremely helpful and knowledgeable on getting rental bike, banking services and other tour requirements. Ample parking lots in basement.

Room and attached toilet is big and spacious. Very clean. Location is excellent - 5 mins walk from the ferry terminal and in middle of downtown. Plenty of 24 hours eateries around. Many major shopping and supermarket opposite and next to hotel. Lots of tricycles queuing in front of hotel. WiFi is great in room. Staff is extremely helpful and knowledgeable on getting rental bike, banking services and other tour requirements. Ample parking lots in basement.

Acommodation just worth the money.

Acommodation just worth the money.

Great hotel

Good-Central location (but most hotels are very walkable), big room, decent wifi, comfy bed Bad-broken elevator (5 floors), weak a/c(12 hours to cool room), unfriendly staff, standby staff, toilet leaking sewage onto floor, dirty shower floor The bottom line is that most issues that plague this hotel could be resolved by firing the manager and run like a serious hotel. There is plenty of staff to work on failings, but they are all too obsessed with hanging out in the well air conditionled lobby tethered to their phones to even notice guests. Saw things that would make me not trust the staff with my valuables. I've stayed at almost every hotel in DGTE and have never received such terrible service from the staff. World View is comparible in price and much better or pay the extra 4 bucks a day for FieSole or Palwa

Good-Central location (but most hotels are very walkable), big room, decent wifi, comfy bedBad-broken elevator (5 floors), weak a/c(12 hours to cool room), unfriendly staff, standby staff, toilet leaking sewage onto floor, dirty shower floorThe bottom line is that most issues that plague this hotel could be resolved by firing the manager and run like a serious hotel. There is plenty of staff to work on failings, but they are all too obsessed with hanging out in the well air conditionled lobby tethered to their phones to even notice guests. Saw things that would make me not trust the staff with my valuables. Ive stayed at almost every hotel in DGTE and have never received such terrible service from the staff. World View is comparible in price and much better or pay the extra 4 bucks a day for FieSole or Palwa

Good location, easy walk to Boulevard. Rented a scooter and they have an attached free parking garage. Not really what I consider a boutique hotel, not really cute. More of an urban and a bit run down. Staff was good, price was good.

Good location, easy walk to Boulevard. Rented a scooter and they have an attached free parking garage. Not really what I consider a boutique hotel, not really cute. More of an urban and a bit run down. Staff was good, price was good.

So convenient as pedicabs load and unload right in front of the hotel; the hotel is also located in the hub of downtown so you can easily walk to restaurants and cafes nearby. It is very priced reasonably although they could upgrade their building, there is only one elevator which broke down twice in the two-weeks I stayed there. It wasn’t the Sheraton but for the price I paid, the room was surprisingly large and clean.

Wi-Fi was hit and miss. Also the noise from ongoing construction was a bit annoying but overall was nice. Recommend the Presidential Presidential room.

Stayed at the hotel’s best premium room which was gd. But not sure of other standard rooms.

It is definitely a no frills hotel, but the location is awesome. Once there, we were able to walk everywhere we wanted to go. It needs some updating, but the air conditioner works well, the shower has great water pressure & hot water, and the cable has a decent selection. The don't offer breakfast, but there are several places nearby. It was alright for an overnight stay. We would stay there again.

The rooms were spacious and comfortable but needs updating. Shower heater was not working and AC could not be adjusted anytime because remote control was with the staff. You have to call them to adjust the temperature.

The rooms were spacious and comfortable but needs updating. Shower heater was not working and AC could not be adjusted anytime because remote control was with the staff. You have to call them to adjust the temperature.

Good enough rooms-- convenient location. That's the end of the positives. Biggest turn off was the staff. About 2 at the front desk were genuinely pleasant and helpful. But most kept their heads buried in their cell phones, not even noticing when you walked by. Had to make a special request for house keeping service. Could not recommend.