Good accommodations

Property is beautiful! Staff were amazing! The absolute best deep tissue massage by Teneal that I have ever had!! The concierge was gracious, patient and fun! The beach was the highlight of the whole trip!

Just spent a long trip with colleagues at the property for business. The beach is beautiful and the staff was very fun / friendly to us on the trip.

I am guessing that the buildings are a little old, but they are kept in tip top shape. Numberous staff keep the outdoors incredibly clean. I used the spa several times and it was marvelous. We didn't take the all in one price and were glad because there is really only one restaurant- which is very very nice but I would think for a whole week, i would want more variety. Easy to walk across the street to the Market where there are many choices. I would certianly return.

The property is overpriced for what you get. The rooms are older looking. Meals on site are expensive. The staff are awesome. Everyone was very kind and helpful.

Clean, quiet, and comfortable. Everything was great except the food. But there's a fantastic seafood restaurant next door so everything worked out fine.

Rooms leaked water. Had to move several times

Upon check in did not have two ocean front rooms I had booked. Put my mother in law in a room with nonworking outside lights, alarm clock that didnt work, coffee pot that didnt work, phone that didnt work and a safe that wouldnt work. Room smelled of mold terribly. Upon check in were given arm bands that said we were on all inclusive only to find out that even though that was what i booked, we were not on that plan. We were told we could pay $100 per person (3 of us) for the three days that we were already there and $100 per day per person for the remaining two days. Service was the slowest I have ever seen in an establishment and for the most part they were rude. I will not stay here again!!!

Great hotel with good amenities!

Super grateful

elevator could use some upgrade

My recent hotel stay was quite a mixed experience. I had to switch rooms four times due to various issues. The air conditioning in all rooms wouldn't go below 75 degrees, making it uncomfortable. One room lacked hot water, which was a basic necessity. After 5 PM, there was no place to buy water, drinks, or snacks, and the vending machines only accepted cash, with no change available at the front desk. The soda machine seemed to be constantly malfunctioning. The breakfast buffet was disappointing, as most items were gone by 8:45 AM. Surprisingly, there were no microwaves in the rooms. Additionally, the safes didn't work in two different rooms, which was concerning. Despite booking an ocean view, I consistently received a harbor view. Customer service was unhelpful and refused any refunds or credits, despite the inconvenience of multiple room changes. On a positive note, the beach and pool were enjoyable, and there was a nearby marketplace with a few restaurants and stores. Overall, my stay was marred by room changes, temperature control issues, and various inconveniences. While there were some redeeming features like the beach, pool, and nearby marketplace, they couldn't fully compensate for the frustrations encountered during my stay. Improvements are needed to enhance the overall guest experience. I will be staying elsewhere on my next trip to Freeport.

AC out for hours. Dehumidifier in room that WE had to empty. Marginally clean. So much of property not maintained. Market across from hotel half abandoned.

There was no hot water and no time frame for it returning

The hotel was nice. The area around it was crumbling and decaying since they shut down the island for “Covid” scare. Our rooms air conditioner quit cooling. I reported the issue to the front desk who dispatched a maintenance man to look into the issue. He was very nice but provided no help. I asked for, and received another room. The air conditioning there worked only marginally better. We spent the night sweating. The pool and beach are was nice. All of the staff were super friendly and great. The hotel is decaying somewhat and the local hotels around are abandoned and look like a zombie apocalypse movie set. Hopefully, thee are will recover eventually from the Covid restrictions.

The people amd staff were very friendly amd helpful.

The hotel is super dated. The AC was at 73 and I couldn’t lower it and they told me that was the coldest they brought me a fan. It was very uncomfortable to sleep in that room. The gym was super hot as well and treadmills didn’t work properly

Checked in to a room the bathroom was old and dirty tub shower was cracked and black complained after I showed them pictures of the bathroom New room was worse first the safe didn’t work and we were leaving for the day and wanted to put our valuables away they sent someone up to fix it changed the batteries still did not work. They said they would swap it out for a new one never did! Then we had no hot water to shower sent up maintenance and I was able to shower however next morning it was cold again !!

The seafront location, the beautiful beach and water.

Its an awesome venue. Lots of dining options, a beautiful beach and well kept grounds and outdoor areas. The staff are attentive and professional

I loved the beach access , the pool area , the security and most of all the peace of mind . Stunning sun rises …!!

Gorgeous location and our marina view room was very nice. Positives: helpful concierge arranged lots of fun excursions, beautiful private beach with pool bar and infinity pool, room air-conditioning worked. Easy walk to Lucaya Marketplace. Negatives: Hotel charges per person, not per room so it was more expensive than advertised. Hot water in shower didn't work (either scalding or freezing). Nothing is complimentary, we were often searching for drinking water. On site food/drinks/service are not good and pricey. Recarpeting the room next door was disruptive.

Although this hotel could use some refurbishing (and more device-friendly outlets), we enjoyed our stay. The staff is very helpful and friendly, and the setting is beautiful. We were glad we did not choose the all-inclusive option, because we found better food at nearby (walkable) restaurants. We would also recommend the Wednesday Fish Fry at nearby Smith's Point (car or taxi needed).

Beautiful property, wonderful staff, but a little expensive.

This resort and our stay was absolutely exceptional ! We were happy from start to finish, from every aspect. From the cleanliness to the beautiful, clean, well kept pool and beach, the scenery was just gorgeous. We really enjoyed our stay and highly recommend this resort. 5/5 !!!

The resort was just perfect, The staff were all very polite ,helpful and respectful.The food was excellent everything was delicious and well served. Just besides the Lucayan market which was a lot of fun,Very happy with our choice of Hotel.We will be back 10 on 10

The ability to walk along the beach & ocean The choices to sit near pools or out on the beach. Th size of the resort was impressive

The hotel is lovely and in a nice little area with various restaurants and shops around. The pool area and beach are great and all the staff couldn't have been more friendly and helpful if they tried.

The hotel really hasn't recovered from past hurricanes. Not much around it is open. Our a/c went out multiple times a day and exceeded 80 degrees making it very uncomfortable. The beach sand was raked, but not actually cleaned. There was a lot of trash that was not picked up for several days and we found/picked up quite a bit of broken glass. The hot tub wasn't maintained/cleaned very well. Nearly all of the staff was very friendly, but the service wasn't consistent. Some days you'd get more, some days less. It was very quiet for the most part, the beach only got busy when a bus load of people was brought in from one of the cruise ships. The marketplace area was pretty nice and friendly people. The food at the hotel wasn't very good. We ate most meals off property. We did not do the all-inclusive thankfully, it wouldn't have been worth it. Only 1 restaurant was open for breakfast and dinner.

Loved our short stay here. Very quiet, super friendly staff and great pools and a gorgeous beach. Room was large and well equipped.

The beach is beautiful. The food and drinks were good and reasonable, and the staff was extremely pleasant and accommodating. The reception area is lovely but the rooms, elevators, etc could use a cosmetic update. We went to two excellent restaurants that were in walking distance — Agave Lucaya and Flying Fish Gastro Pub, however, Freeport is still a work in progress after Hurricane Isaias in 2020.

The property has never really recovered from the 2019 hurricane yet. Large portions of the Grand Lacayan resort are still closed off. Unfortunately, this effects the overall experience by limiting food and entertainment options. The Marketplace At Lucayan also was rather limited in its food, entertainment, and shopping options...again, I think this is a remanent of the hurricane, as only about 1/4 of the shops are open now. The staff at the hotel was friendly and did their best to make your stay pleasant. We had a tropical storm while I was there, but the staff stuck it out and still provided food and entertainment for the folks at the resort. The part of the resort that was open was gorgeous and well kept. If. your idea of a great vacation is laying by the pool, sipping drinks, and enjoying a beautiful view of the ocean...then you are all set. If you're looking for something a little more varied or active, this might not be your place (in fairness, the Tropical Storm did put a little damper on my actives). All and all...it was a beautiful location, but the amenities were a little limited...leading to my "average" rating. If there were more things to do and eat around the resort, I would have given it a higher rating.