Room was ok but TV channels and remote not really any good. No main UK channels Electric blind remote not working

Very disappointed. Hotel had recently changed hands but not communicated that to guests who had already booked. Had to chase for the entrance code which was supposed to have been provided 72 hours prior. New management were inept sent me the booking details, card details and phone number of another persons booking. I’d paid for breakfast for the two of us. The photos still show a lovely spread of pastries etc but there was nothing. Fine if the new owners don’t want to offer breakfast but you need to at least tell guests who have booked and paid a premium in this premise. Room was fine, comfy bed but outside noise from taxi rank was disturbing. I would not book again or recommend to anyone. Wished I’d stayed out of town instead. Communal areas very unwelcoming, stained carpet, dodgy alleyway. Not at all like the photos!

Despite having 'Hotel' in the name, this is not a hotel. It's more of an airbnb set up, you will not check in with anyone and there is no service or breakfast set up. If you have an issue you can't just pop to the lobby. Unfortunately, we forgot to look at the reviews before staying (big mistake) if we had we would have chosen somewhere else, I can back up the reviews - terrible experience, overpriced, AVOID. The only good thing is the central location. Our windowless r̶o̶o̶m̶ cell wasn't particularly clean, we suspected the towels were not fresh, the packaged milk was partly open and off (so we couldn't even make a cup of tea!). The decor is tacky and the finish is terrible. It's located above a pub so noise was an issue, even with the windows closed. Despite coming to Oxford for a well needed break we left like zombies having both had a terrible, sleepless night. The code for the entrance door is sent via text, this is how you access the room. The way the code for the front door and to the room is, I strongly suspect there is a security issue. For instance, we could access another part of the hotel (we went through the wrong door). For the price, we were expecting an actual hotel. Do not stay here unless you want a substandard experience.

The property was located centrally. Close to the shopping centre, restaurants and easy walk to the train station. Room 4 is small but nice and comfy

The customer service was beyond expectations. We were met outside and our bags brought in and up for us. The room was ready early. When we checked out we mentioned we were heading to the train so she packed a lovely bag of waters and snacks for us. It was such a kind act.

I didn’t realize it was a property that you check yourself in and out of so when we got there early we had to call to find out where we could store our luggage. Once we talked to them they were very responsive.

Very difficult to contact reception bc there is no central location. Had to use data and call them for a code to get in. That cost us $$. Room was ok...window blind on one window did not work, and could hear everything in next room. Luckily they were fairly quiet except when on their phones. Nice lounge with water and coffee.

Best location. Lounges are perfect!