We stayed at the hotel 6 nights in July, and experienced a lot of poor and unprofessional service. We ordered drinks and food at the terrace restaurant. When the waiter drops the cooler by our table, spilling water and ice on our purse, iphone and feet. No apology. He goes away and gets new cooler, and does not offer help the dry our stuff. When I get my food, it is wrong, they have replaced vongole mussels with some cheap stuff. I say that this is not what I ordered and paid for. They take away the food. After a while the waiter comes again, and says that the kitchen is closed and I will get no food. No apology. Really unprofessional service. Another time order a bottle of wine. When it is served, the waiter is trying to open a wine bottle for the first time in his life, the manager shouting advice behind his back. Pieces of metal landed on our table when the poor guy was trained in front of our eyes. We felt that we had been dropped to a Gordon Ramsay show with restaurant nightmare. The food at the breakfast was ok, but the food served during the day and night wasn't. When arriving at the hotel we were offered a parking place at the parking lot. When checking out I noticed that they had charged 50 euros per day, without telling us. We I made a note of this to the service lade, I got an arrogant response: you should have read the small print in the contract. One more thing: do not try to use the restaurant washroom - every second time it is out of paper.

Great experience

Absolutely wonderful in every way. The staff were so friendly and instinctively attentive - Without doubt the best hotel staff I've met. The hotel is located a 5 minute walk from Sirmione 'old town' and situated on the lake with it's own private beach which was beautiful. There is parking onsite but they also offer airport transfers. Infact seeing as I mentioned it - even the parking garage was beautifully clean! Our room was immaculate, cleaned every day and was perfectly comfortable. The spa/pool area was never too busy and an idyllic place to relax during the day and evening. Breakfast each morning was fresh and delicious, as was the lunch we had on one of the days. I have literally nothing critical to say about this hotel at all. Book it - you wont regret it.

Outstanding overall experience

Clean

Hotel Ocelle is a nice, clean property. Our room was a corner room & it was pretty compact. God use of space but as a US person, don’t think you’re getting a huge space. But the service was great. It’s a 6-7 minute walk to the old town. Great town & hotel for an overnight stay

We had a great relaxing stay at Hotel Ocelle. Never had a problem getting a beach chair views were great. We loved the natural sulfur thermal warm water pool. Breakfast was excellent. Room was very comfortable and clean. Bikes were available and we used them a few days. Very easy to walk to old town of Sirmione.

Superb - only criticism was cost of taxi to train station. The price stated on reception was 30 euros but when booking it was 45 euros. The staff are exceptional and facilities fab.

Great stay. The pool had a special smell. Only thing that could be change is the opening hours for the spa. They closed 19:30 pm. Would have been nice to have open longer. Otherwise the hotel and staff was excellent.

We had a very comfortable stay at this hotel. The thermal mineral baths were a real treat at the end of the day, however would also be great if the wellness centre stayed opened as late as the baths. The staff was friendly, however there was a little noise at night, as our room faced the parking lot . Overall it was a great experience

Beautiful little spa hotel, close enough to the castle, staff couldn’t do enough for you. Good sized rooms, very comfy beds, stunning views from balcony. Great breakfast. Free bikes. Only slight negative was the aircon in the bedroom. Seemed to have a mind of its own and for the most part didnt work so could be quite uncomfortable at night. I did mention it on day one and I believe it was checked so not sure why it didn’t get better. The staff are so lovely you don’t like to complain and we got by with our own portable fan but would have struggled if the weather has been hotter

Beautiful property with great service right on Lake Garda. Onsite bar and restaurant with pleasant staff. Our room had a view of the lake and a nice balcony. Nice king size bed andy wide enjoyed the spa.

The vacation was pretty nice, relaxes atmosphere and friendly staff. The room was perfect, furniture and bed. We will visit the hotel again!

very nice spa hotel nice beach and pool area

We have just returned from a week at this property and the experience was nothing short of outstanding. The property is clean, well thought out and the staff simply fantastic. Would recommend and definitely intend to return.

Clean facilities, parking in site. Nice spa area and beach area on lake Garda. Room is tight with luggage in the room. Nice sized bathroom. Well appointed eating area for breakfast.

The thermal spa and entire spa experience was amazed. I haven’t been so relaxed in years. Can’t wait to come back

Beautiful hotel, fab poolside area, spotless, very professional staff. Only downside was the beasic classic bedroom is extremely small and cramped and the sun loungers on the promenade, (as in photos)are €25 per day extra. There are plenty of other sunloungers free at the pool

Everything worked !

I didnt like the smell around thermal pool.smelt of blocked gutters Nor are there any dinner options but its walking distant to all local restaurants

The staff were incredibly kind and welcoming. Our room was clean and the hotel was very quiet. The pools were lovely. I would definitely return again. I was sad to leave such a beautiful place.

Staff was fabulous. Super service. All perfect. Highly recommend

We had such a lovely stay here the staff were so lovely & helpful we would definitely come back.

The hotel has an incredible. The Thermal pool and the Spa are for those seek wellness, The surroundings are beautiful with Garda lakes, mountains and greens. The challenge is that this areas are so popular, massive people are on the streets. The staff were impeccable and we enjoyed the services. Will return.

Lovely hotel - beautiful lakefront property, awesome breakfast buffet, nice rooms, great service.

Although our stay was short, it was exceptionally nice. The staff was incredibly friendly and helpful the entire time. From fantastic dinner recommendations to other details it made our trip!

Hotel is clean and good same as the room. Better to invest more and take a junior suite to the lake. Nice privet beach. Parking cost 12 euros a night

Pros: clean rooms, great location, short walk from Sirmione old town, great room with view of the lake (junior suite), very friendly staff, great spa, fantastic location. Cons: lunch and dinner options extremely limited. Would benefit from having a wider menu, especially for vegetarians. Although staff are very friendly and helpful, crossed wires on whether water and teas are included/complimentary (conflicting information from staff at desk) which became very frustrating, especially at check out. Really bad sewer/drainage smell in the pool and around the hotel (especially at breakfast) and in the shower within the room and balcony. Very off putting. Breakfast could be a lot better - not enough choice for milks etc and need to ask for plant based milks (happy to ask but no idea this was an option as no notes anywhere). During the same trip, we had stayed at a 3* hotel in Verona and the breakfast was a lot better - more choice in all areas. Overall a great hotel, especially as the staff are so friendly but for the amount you pay to stay there, I don’t think it’s worth the money given the cons.

We love our experience. Staff was great! We will come back.

Wow!

Perfect in every since 10/10

Amazing stay!! Keep the good work