Big rooms

Great

It was a decent property for a short stay. Rooms average. Shower was useless with poor water stream. It served its purpose. Food onsite expensive. Went to a local pizzeria for a good and affordable meal.

Front desk upgrade my stay. I really enjoy and love the room!

The price is good. Great for the price you pay. Service was good . There is a restaurant on site, food is pretty good for a 3 star hotel. Breakfast is limited but still good, pool good and clean, gym is small but next door has a big gym for like $10 a day usd. 2 food places , mini store and emergency/ clinic on the same block. Hotel staff is good for customer service , rooms are clean for the star rating, air turns off with key, one key only given. They have a transport that brings you to their sister hotel every day for $$ to get the all inclusive experience between before I think 5pm or something . Didn’t use the hotel For that. It was a short stay because was at the capcana area for a few days. This is 20 mins away from airport and 12 mins from downtown punta cana . I always stay here for at least 2 nights when in punta cana for the easy ride to and from the airport instead the long process moving in and out of the major resorts . Will be back

Great location 5 minutes from Downtown Punta Cana, about 16 minutes from Punta Cana Airport the staff is wonderful very friendly and helpful willing to assist you in anything they can. Overall great experience

N/a

Fast and personal service. Whatever i needed they provided very relaxing facility great food and drinks awesome location

We were able to book a room same day. The rooms were clean and service was great! The pool and bar were also very nice.

We stayed at this property after our flight was cancelled. Property is beautiful, rooms were nice. Staff was exceptional. Great price!

Excellent staff

It was ok

Worst experience ever!!!!! No elevator, No air conditioner, I couldn’t sleep at all. At 2:10 am I had to go down to the lobby because it was extremely hot, the room had no electricity at the time of check in. We booked 7 rooms and we all had the same issue, I would never recommend this place to anyone. People were screaming in the hallways demanding something to be done to fix these issues. We paid for 7 king bedrooms, we got double beds instead. Very noisy, right next to the highway which also made it a lot harder to sleep. I want my money back!!!

The property was extremely dirty and flooded , our room hallway was flooded without the proper warning sign to warn people causing me and my partner to fall on the floor and possibly getting injured . The rooms were filthy and broken doors in the bathroom . I will never stay here again

Good place

I booked a one night day, and my experience was not that great, because when I walked into the property, the two gentlemen in the Lobby area gave me a second floor room I had two big luggage bags, and they did not even offer to help me with the bags up and I was with a baby.

Those rooms has a smell bad .nd also no blanket in the room .

I enjoyed the convenience of having food for sale and also every morning there was free breakfeast which I did not anticipate but was a nice surprise.The roads nearby were decent.Additionally, the room I was staying in had a stove, fridge, and sink but no silverware or pots and pans. The pool was very clean and nice. The piña coladas were amazing.I only went for a business trip, but ended up enjoying my stay more than expected.

I made a reservation,the guy did not want me to bring any guess,like i was sleeping alone. He make me pay 30 us dollars,so i can come in with somebody while i already had a reservation. He tild me that the room was for 1 person,i wasn't allow to briong anyone else. I had to pay with card because one of my friend told me that most of the workers in DR(not the owners) wanna pimp the strangers like u don't know nothing. I was so mad,I did not have no choice than pay the 30 us dollars. I forget his name,but he was in the front on april 30th,he worked in the afternoon. It's not my first experience with whala,but this guy make it the last one

This was a nice small hotel. Everything was smooth and clean. They have included breakfast too I would come back if needed be

Very large room with great air conditioning. Food at the restaurant was good. Staff very friendly and helpful. Great pool area.

Friendly customer service. But they did not give me the receipt at the time of booking, they do not give a receipt for what one pays to reserve. Someone opened my suitcase, and I found my makeup bag open. I went to the front desk and reported. When I called they didn't answer the call.

Great and froendly environment.

I carried out my own special bottle of wine and they didn't allow me to drink it in the property that was offencive, the only good thing was the parking

The air conditioner in my room was terrible. Also the bedroom door did not closed. I informed the stuff the same day, and I was informed that a technician will go check it, and did not show up. Also transportation pick up was scheduled at 10:00am and they showed up around 10:50am. Other than that everything else was ok.

This hotel was comfortable and easily accessible to all necessities. Workers were great and could understand us. Had a good 3 days.

We could not showers

My friend and I had a great stay at Whala! Staff was very polite and helpful, breakfast was great and our room was so clean. Pool is also great, and they have a bar and a restaurant. Although it’s not close to the beach, they offer a shuttle to Bávaro Beach that was very convenient for us. We’d come back :)

The hotel overall condition so bad. Looks like a cheap motel. Very dissapointed. We left without any refund.

Dissapointed.

Property cleaniness was excellent and staff was always willing to assist. What I disliked, was the rooms on the first floor and some on the second floor smelt like mold and the paint on the walls were swelling. Other than that, my wife and I were offered another room and our stay turned out amazing. Would I stay at this hotel again? Absolutely yes....and I will recommend this hotel to anyone.

Beautiful place and the staff are amazing