AmazIing stay , place in very good area. The hotel has everything. Pool outsise , inside, sauna, spa. Etc perfect

Great stay, pistachio cheesecake on point at this hotel

Wonderful as always

Staff was very helpful accommodating, and always with a good and happy actitud

Everything. It was fantastic.

Hotel in a great location by the park and nice restaurants, however it’s a building site as it’s undergoing a huge renovation. Fortunately at the weekend, there was not a great deal of noise. It is a grand hotel, but dated. Lovely outdoor pool but from sun Ed you see scaffolding. Bathroom was tiny and 2* toiletries and towels. Breakfast was very good.

Perfect location. Close to city center, near nice park. Nice quiet swimming pool area. Lots of building going on in the hotel and area around makes some noise. We booked Tower room with lounge access. Looks to me that tower is under construction so I don’t think we got the room we paid for. Tried to access lounge, but was told we didn’t have that in our reservation even if it said so on the confirmed reservation. The room we got was nice with very good bed. Recomend Lyft roof terrace restaurant 300 mts from the hotel. Best food we have had in a restaurant for a very long time.

Location and staff were excellent but the property needs renovation

Excellent staff, facilities and location

You provided wrong information about hotel: there is no room service 24 hours,restaurants are closed 10pm , hotel is not working under 5 star standard, insufficient personnel. And the price is standard as it is all under perfect conditions of 5 star hotel but is missing a lot!Even television didn’t worked we had to call technicians 2 times.pillows are old at least 20 years!

Location & breakfast

it’s everything very nice !

its under reconstruction, noisy all day. It’s terrible.

No usb outlets to charge phone in room. Inconvenient light switch system. Annoying in new building! Otherwise fine. Great location next to park and in downtown.

The staff were fantastic and friendly. They accommodated us and our two dogs though the premium was a little steep at €50/night. Sadly the hotel was a building site, the indoor pool was closed which is one of the reasons we booked there. The shower had seen better days and the TV did not work well, no access to online stations. Most tv was Albanian which is fine but obviously couldn’t understand! Location was ideal for the dogs adjoining the park with lovely walks.

Location good, but Continual building works, cranes and cement mixers 18 hour a day Pools out of service Only one restaurant

The started construction at the hotel and decided to keep the hotel functioning even though people and trucks have been working non-stop. Its very disappointing going for a vacation and having to deal with loud construction noises from 9:00PM-3:00AM. The staff was kind, just watch out with the euro conversion because they rip you off. The hotel may be nice but my experience wasnt that nice.

The check in staff tried to increase the rate I was paying although they amount showing on my booking was different. He explained the spa facilities and the outdoor pool were still there although the hotel was having extensive building work and none of the facilities were open. The noise , the dust and the continuous building work as well as the truck and cement mixers were terrible. The work continues through the night and there is no peace or quiet for comfort sleeping. Absolute terrible hotel and will never book there again!

The check in staff tried to increase the rate I was paying although they amount showing on my booking was different. He explained the spa facilities and the outdoor pool were still there although the hotel was having extensive building work and none of the facilities were open. The noise , the dust and the continuous building work as well as the truck and cement mixers were terrible. The work continues through the night and there is no peace or quiet for comfort sleeping. Absolute terrible hotel and will never book there again!

Perfect Hotel in every way. Great rooms, amenities and excellent service! i really enjoyed my stay!

Very nice stay. Staff was very helpful, and has virtually everything you need!

I think it’s the best place in Tirana compared to what you have to pay at other places. I would go back

I think it’s the best place in Tirana compared to what you have to pay at other places. I would go back

The hotel is dated and very dark,rooms are big ,comfortable,but you wouldn’t want to be in them for long periods unless asleep as they are quite depressing.Another issue is that it’s not branded as Mak Albania Hotel but as a Hyatt which is very confusing.There are many better places to stay than this place.

Great hotel, in a good locationAll the staff were friendly and so helpful!

Great hotel, in a good location All the staff were friendly and so helpful!

This property is old. I’m not even sure how it’s considered a 5 star hotel. Our room was dirty. There where no power outlets to charge our electronics, the mini bar fridge was broken, waste bin was broken and A/C didn’t put out enough air to cool the room. The pool was in terrible condition and there was basically no one working there at all. This hotel is really overpriced for what you get. However, the breakfast was okay. The coffee in the morning was good and the location of this hotel is excellent too. Overall I would not stay here again for the price. This is maybe a 3 star hotel at best.

Nice! Coffe and bath products in the big room and big bathroom. Good air con. Nice service. Good pool

Easy pleasant check-in, very good room, quiet and comfortable. I didn't specify breakfast when I made the reservation (wasn't sure about the COVID restrictions), but at check-in was told it will be complementary. Great breakfast. I have used this hotel a lot before, when it was Sheraton, and the first time after it changed ownership. I will definitely aim to use it again on my travels to Tirana.

GreAt location to jog , clean facility awesome staff

The staff were very good the hotel was clean and the food was of good quality. My only small complaints are we advised reception that the air-conditioning was blowing out hot air. somebody came to the room, they told us to wait an hour and see if it was cooler. it wasn’t we complained again and they sent a service engineer, he pressed a couple of buttons on the unit told us again to wait 10/20 minutes but it was still blowing out warm air. we told the reception again but it didn’t get resolved. We wasn’t able to use the air conditioning during our whole stay. The second issue I had on my departure: the room that I paid for included breakfast and access to the lounge where soft drinks and beverages were included but I was charged on my departure for water and Pepsi out of my minibar which I must add in the lounge it’s free. I queried this but was told I had to pay.

The staff were very good the hotel was clean and the food was of good quality. My only small complaints are we advised reception that the air-conditioning was blowing out hot air. somebody came to the room, they told us to wait an hour and see if it was cooler. it wasn’t we complained again and they sent a service engineer, he pressed a couple of buttons on the unit told us again to wait 10/20 minutes but it was still blowing out warm air. we told the reception again but it didn’t get resolved. We wasn’t able to use the air conditioning during our whole stay. The second issue I had on my departure: the room that I paid for included breakfast and access to the lounge where soft drinks and beverages were included but I was charged on my departure for water and Pepsi out of my minibar which I must add in the lounge it’s free. I queried this but was told I had to pay.