Customer service was nice. Hotel was beautiful so castle like. Room was very spacious and clean. Bathroom was huge. Bed was very comfortable. I loved it along with the pillows. Room service for food was quick and delicious. Free breakfast in restaurant was good. Has a shuttle to take you sightseeing certain areas/ night market. Free bicycle to ride/walkable. Spa just above restaurant was great. Will be back.

Customer service was nice. Hotel was beautiful so castle like. Room was very spacious and clean. Bathroom was huge. Bed was very comfortable. I loved it along with the pillows. Room service for food was quick and delicious. Free breakfast in restaurant was good. Has a shuttle to take you sightseeing certain areas/ night market. Free bicycle to ride/walkable. Spa just above restaurant was great. Will be back.

They're nice staff & good take care of us. They've a van transfer to airport for free & some place eg.night market ,Wat Phrathatluang which bring you back to hotel. You can offer food to the monk in the morning other activities they've fitness & swimming pool

It was our first stay in Laos and we were very fortunate to have found this wonderful Hotel. the staff were so friendly the Hotel was beautiful all the furnishing and fittings were 5 star with an excellent restaurant we will return.

Absolutely beautiful property! Had a fancy suite with two floors, 2 BR, 2 Bath, Balcony, etc. Internet was about 4-5Mbps, good enough for work & Skype calls. Restaurant across the street was decent. Breakfast was less than average. Staff is very nice! Not much to walk around and see.

I enjoyed my stay at a very good hotel in Vientaine. I will return when I next travel to Vientaine.

I enjoyed my stay at a very good hotel in Vientaine. I will return when I next travel to Vientaine.

We arrived at 9:30AM after a long overnight drive from Thailand and were told we could not check in until 1:00PM even though the hotel was COMPLETELY empty. There was absolutely no reason for them to make us wait, and doing so amounts to the worst customer service experience.Breakfast was terrible, there was barely anything to eat, except cold, runny eggs and literally a couple of slices of bacon.The hotel is located far outside the city center in a residential area, and there is nothing to do, see or eat around there and there are no taxis.I definitely do not recommend this hotel.

We arrived at 9:30AM after a long overnight drive from Thailand and were told we could not check in until 1:00PM even though the hotel was COMPLETELY empty. There was absolutely no reason for them to make us wait, and doing so amounts to the worst customer service experience. Breakfast was terrible, there was barely anything to eat, except cold, runny eggs and literally a couple of slices of bacon. The hotel is located far outside the city center in a residential area, and there is nothing to do, see or eat around there and there are no taxis. I definitely do not recommend this hotel.

Very nice hotel.love the stuffs,very friendly,location is quite,breakfast is ok.

Everything perfect! I’ll be back soon :)

The best suite we ever stayed on! Elegance and furniture to made the stay very pleasent. Breakfast was great!

Good:The rooms are generally nice and relatively clean.Bad:1. Hotel offers mini van service pick up from hotel. Despite providing the hotel with my flight details in advance, the driver was 25+ mins late collecting me. In fact, I had to call the hotel to remind them.2. The WiFi is advertised as ‘fast’ according to Speedtest.net it averaged 1Mbps. Signal continually cuts out!3. The breakfasts are appalling. The worst that I have ever had in a hotel...EVER! Limited select and cold. Not replenished by staff.4. Swimming pool is always dirty. Never once saw it being cleaned.5. On our last day the hotel had a private function (company selling toilets). Loud party music was played until 1am outside in the pool area. The music was ridiculously loud. No care about guest who were trying to sleep! So in our final night we had zero sleep.6. Room toiletries are not enough for two people.7. Coffee machine provided in the room but no coffee pods! Am I supposed to bring my own?8. One night tried to order room service and was told “no”. How is this even possible in a *hotel*?9. Booked taxi back to the airport at 11am. Was forced to wait 20 mins for other guest? No care that I had a plane to catch. Why does the taxi that I booked revolve around other guest? Are we all catching the same plane at the same time? What if I missed my plane?All in all, this hotel charges premium prices and yet offers a budget service. Quite literally the *WORST* hotel experience

Good: The rooms are generally nice and relatively clean. Bad: 1. Hotel offers mini van service pick up from hotel. Despite providing the hotel with my flight details in advance, the driver was 25+ mins late collecting me. In fact, I had to call the hotel to remind them. 2. The WiFi is advertised as ‘fast’ according to Speedtest.net it averaged 1Mbps. Signal continually cuts out! 3. The breakfasts are appalling. The worst that I have ever had in a hotel...EVER! Limited select and cold. Not replenished by staff. 4. Swimming pool is always dirty. Never once saw it being cleaned. 5. On our last day the hotel had a private function (company selling toilets). Loud party music was played until 1am outside in the pool area. The music was ridiculously loud. No care about guest who were trying to sleep! So in our final night we had zero sleep. 6. Room toiletries are not enough for two people. 7. Coffee machine provided in the room but no coffee pods! Am I supposed to bring my own? 8. One night tried to order room service and was told “no”. How is this even possible in a *hotel*? 9. Booked taxi back to the airport at 11am. Was forced to wait 20 mins for other guest? No care that I had a plane to catch. Why does the taxi that I booked revolve around other guest? Are we all catching the same plane at the same time? What if I missed my plane? All in all, this hotel charges premium prices and yet offers a budget service. Quite literally the *WORST* hotel experience

We had a wonderful time here. The hotel is new and very beautiful. The rooms are spacious, clean and well decorated. The only real drawback was that the breakfast was quite bad. It is presented as a buffet but in reality there are only 3-4 things to choose from (and the warm dishes such as eggs and meat are served cold). We loved everything else about the hotel.

We had a wonderful time here. The hotel is new and very beautiful. The rooms are spacious, clean and well decorated. The only real drawback was that the breakfast was quite bad. It is presented as a buffet but in reality there are only 3-4 things to choose from (and the warm dishes such as eggs and meat are served cold). We loved everything else about the hotel.

Near That Luang temple. Quiet and peaceful hotel.

Near That Luang temple. Quiet and peaceful hotel.