No air conditioning Limited liquor options Poor food quality Concierge wasn’t helpful The first aid kit only had bandaids No trained staff to take simple vital signs No customer service at the beach Do not recommend

Did not like that mini bar was not full upon arrival and swimming pool in poor condition

I absolutely loved staying at this hotel! I live in Las Vegas, the home of hotels and costumers service and, yet, the way the staff at this hotel treats you is unlike anything I've ever experienced. It's as if they read your mind and let you not have to think for as long as you're there. I ordered an expresso 2 mornings in a row at breakfast and the 3 morning the person just brought my expresso to the table without having to even say anything. That's not something they "have to do" but they are just really good at remembering, not only your needs, but your likes. I stayed for 8 days and I truly feel like I left with new friends. People like Rebeca, Jose, Wilson, Isidro, Carlos, Roberto, Kennedy, Luisito, the manager at the restaurant that is next to the breakfast buffet and so many others that I'm leaving out made me feel cared for and the environment was very spa-like. What is not to like? I told my nail artist who has gone to Punta Cana and she said that she did not have as good as an experience and that she has not heard that from any of her costumers either.

Came here for my elderly moms birthday. The entertainment team made you feel so welcomed and always tried ensure everyone was having a good time. The dining staff was so kind and patient with my little Spanish. The amenities were great as well, they offer so much to do on the resort and off. Overall would definitely recommend!

Great place to stay for some quiet time. The vibe and energy is very melo. However we were not happy with the staff. They were not welcoming . We were looking forward to that Dominican hospitality and good vibes . We did not experience that at all during our stay. However the premise is impecable the food was good . We had a great time .

The property was beautiful, the restaurant were lacking and selection and quality. I’ve never been to an inclusive where they did not have food available in between meal times. There were no snacks available or any food options in between the designated hours for lunch dinner and breakfast.

The staff was very friendly and professional

Party of eight stayed at this property. Everyone was pleasantly surprised by the service the cleanliness restaurants and rooms. Absolutely beautiful would definitely go again we stayed in the adults side. There is a family side which we did not venture out to, but would highly recommend!

August its brutal weather specially at nite..not too much ventilation at the hotel areas. Not too much entertainment at night .Excursions are overpriced and really not what they offer.. Now Food and services THE BEST!, very clean hotel, beautiful pool and hotel in general.. Mostly Very happy and helpful staff. Ill come back again maybe in the spring or winter ♥️💙

Wonderful resort with healthy food options. Mosaico buffet is excellent. The Level was not worth the hype. Was disappointed the bicycles weren’t available but otherwise we had an amazing time!

This has been my third stay at Melia Punta Cana. The trip was fantastic and stress free from the very beginning to the end. Concierge Alejandro, Estrella, Jose and Edwin are off the scale truly AWESOME and handled everything. Waiters Juan, Ronny, Andy are an asset to the Resort. I will return soon whenever I require rest and relaxation.

We had an amazing time! Took our daughter as a graduation present. It was perfect, relaxing for my husband and I and great night life for my daughter and her friend. Definitely worth to upgrade to the level and wellness room (includes a daily spa treatment. Will be back!

Love every single part

Although we had a great time at this resort, the check-in was the worst we have ever had. The front desk staff seemed very unorganized and there would be 3 staff helping 1 couple check in while the check in line kept growing. They seemed very unprepared for their guests even though they knew when we were coming. I will admit that there were 10 in our party, but like I said, they knew we were coming and just seemed like they didn't know what they were doing.

Very clean and excellent staff!

Excellent service, everything is ok

Beautiful resort! We upgraded to the Level Beach Side room with butler service! Yamel was AWESOME!! The upgrade was worth it and Yamel took care of all our needs from dinner reservations to decorating our room for our bday celebration. We would definitely go back. Only gave 4 stars because the resort has personnel walking around trying to get you to do a timeshare/membership tour. We just wanted to relax so this was a little annoying. The food was also middle of the road. I ate an omelette everyday for breakfast and the tempiyaki station was the best! Overall we enjoyed ourselves!

The staff were incredible definitely left a stamp on me and I will be coming back again! Had an amazing experience from the beginning to end of my visit. Bartenders by the pool Radalis & Maribel will definitely take care of you! Recommend 10/10 my first time in Punta Cana

The buffet restaurant was rather disappointing, same cut of meat every single night (picanha), cold dishes were not cold, like the red wine, room temperature (30 celsius-90 farengheit). Fish like grouper (mero) is not filet but cut transversally, great for fighting bones all night long. There was a restaurant that was good, Mar de Sal, recommended. In it teo servers were hreat, Meibi and Moises, best experience when it came to food. Aquatic sports like paddle boarding, kayaking and katamaran have always been included inthese resorts, however the Catamaran had a $50 training fee even though Ive been doing it for decades, first time this happens. Overall the hotel was nice, but food was dissatisfying.

This was my 11th time to Dominican Republic and FIRST time at Melia. If I knew how great this place was before I would have been here a long time ago. I know that there are many all-inclusives but this was by far the BEST. Service was top-notch even before my arrival. From emails asking if I needed anything like transportation, recommendations and ensuring there would be no problem with my partner arriving (some places have been slightly rude/offensive to a Dominican visiting resorts in the past) and this was definitely NOT the case this time. We felt welcome and VERY catered to through out the entire trip. There was entertainment, a beautiful gift shop, the spa and not to mention GREAT food to try at every corner. The beach was PRESTINE and always cleaned every morning. I cannot stop talking to my friends and family about how great it was here and I already want to go back so bad. This place was really paradise. I tipped when I received above and beyond service and didnt feel pressured if I didnt. The rooms were beautiful, the AC was nice and COLD during the summer and the rooms were immaculately clean. Any service that was offered I made sure to try and was never disappointed. I even cancelled my excursion because the resort literally had everything I could need or want. The price was also very good and I have paid more money for a less enjoyable experience. If there was anyplace that I have been to that was my favorite in ALL of the Dominican THIS WAS IT. If youre reading

A great property.. a bit of a seaweed issue but overall a great property. Incredible staff and superior service

The facility was nice but the rooms need some updating. The food was delicious! Many healthy and delicious options. Liquor options are limited.

Everything was just great. When we arrived, we were met by very polite and wonderful staff, everything was explained, told, showed the territory. Our room was clean, the kitchen is simply unsurpassed. Yoga and dancing were constantly held on the territory. My husband and I enjoyed the rest.

Very impressed with the resort

We absolutely love the area and the property it is as beautiful as it is shown the people are very friendly and welcoming we unfortunately had a bad experience we had a credit card stolen from our room that was the only thing that put a negative spin on the trip

Great experience over all. Staff was very attentive!

Excellent resort. Good atmosphere, good food and good service.

Excellent place for a fun and relaxing time.

TRANSPORTATION WAS REALLY BAD SINCE EVERY VILLA WAS FAR AWAY FROM THE LOBBY MY PHONE IN MY ROOM WAS NOT WORKING PROPERLY AND WAS NOT ABLE TO ORDER ROOM SERVICE FOR 2 DAYS SINCE THEY TOOK 2 DAYS TO GET IT FIXED, BUT OTHER THAN STAFF IS VERY FRIENDLY AND IS PERFECT FOR HAVING THAT PIECE OF MIND.

Great resort!

This place was amazing. Upgraded to the LEVEL room, soooo worth it. Would definitely go again and recommend to friends.

Amazing