Stool was wobbly, and there was a sewer smell in the bathroom. After turning on the A/C, a heavy sulphur smell filled the room. Changed to heat and it gradually left. No drinking cups in room. Room was clean and beds comfortable. Check in and out very pleasant.

I was very impressed. The whole place was very clean. The staff at the front desk was very welcoming. Precious was an exceptional hostess. We stayed 3 days and felt very comfortable. And next to Buc-ee’s!!

It was great!

Every encounter with staff members was excellent. Courteous, professional, helpful, pleasant attitudes.

All good, Awesome!

Very friendly and professional front desk and breakfast employees. We are very satisfied.

Everything in the room is very good. We like the convenience of having a night light, very comfortable beds, roomy bathroom. The room is also very clean.

The staff here were phenomenal!

I liked everything

Briana was very friendly and welcoming. We always stay here when we come to the area.

Very nice staff, rooms are very clean and well maintained. Fully recommend it.

Staff was great, excellent, and the breakfast was Second to None , great service from Michael

We had a nice stay at this hotel. Staff were very friendly.

This hotel is amazing in every aspect! Their staff is 100% there for the guests. Rooms are immaculate, breakfast is beyond spectacular, and the girls at the front desk are super sweet and well educated ensuring that your stay is magnificent!

It was great

The staff at this location is awesome!

Friendly, helpful staff. Convenient to UNT and shopping. Good breakfast.

Everything was amazing! With the check in and check out. Super easy and fantastic employees throughout the whole stay! Definitely going to come back!

Staff is friendly and ready to help, will be staying again.

At the time of my stay, it was off convience to the reason I was staying there. I was thankful for that.

Oh my goodness I could talk and talk about this Wonderful Holiday Inn Express, We made our reservations at midnight two nights ago and arrived at 5:30 am… the receptionist was all smiles and made us feel so welcome even as she was about to get off her shift. She was simply delightful and just as sweet as can be. They got us all settled in as we were going to be staying a couple days. We opened the door to room 210 and it looked like it was off the pages of a magazine. , plenty of space for clothes to hang and lots of drawers if needed along with a refrigerator, coffee maker with tea and coffee, and even a microwave… so we were all set. The Beds were like sleeping on clouds.. so thank you for that, Bathroom was spotless and the shower felt so good,, The only thing I didn’t care for was the shower curtain was not long enough and just came to the top of the Tub therefore getting the floor wet. ( that’s why there are towels.. haha) The housekeepers were very kind, the ladies at the desk were awesome and so was a gentleman that I’m guessing was a maintenance man. Oh I forgot the Serve yourself breakfast..fresh made pancakes, scrambled eggs, sausage patties or links, toast, cinnamon rolls, muffins and bagels . Plus every drink you might want at breakfast. Thank you for everything it was a delight staying there. Sheri

It worked for what I needed

The staff was so friendly, and the bed was comfortable.

Property is right on the highway it was so noisy I couldn’t even hear the TV!

Stayed 2 nights. Room was ok

Wonderful staff and stay! The afternoon and night staff especially were helpful and thoroughly explained the amenities. All the areas we went to within the hotel was clean. That is the entrance area, hotel room itself, the outside area near the pool, the gym, and the breakfast area. The room was clean and there was no sight of trash, debris on the floor, pests, or dust. I always do a cursory check through of the room when I come in, that includes pulling back the comforter, sheets and pillows, opening the drawers, fridge and microwave and checking the walls and ceiling for mold or mildew and found nothing unseemly. We were on the first floor closest to the pool and it was quiet throughout the night and morning. Parking in the back and front was easy to do and the area is quiet safe. It is walking distance to a Starbucks that is not more than a 3 minute walk away from the hotel and a huge Bucees that you can take a back way to. There was a Cinemark movie theater close (less than 6 mins by car away) and some restraunts nearby. This overall was a wonderful stay and will definitely be staying here again.

Breakfast was too simple.

Holiday Inn is great. Hotels.com rewards program is terrible. They took my points because they expired.

While the hotel was clean and beds comfortable, the best thing about our stay was the friendly and knowledgeable staff! Everyone was exceptional!

The beds were comfortable. Shower no pressure and light flow. There was a baby cockroach in our room. Food ok. Staff very nice.

The staff was very friendly and welcoming. Coffee was ready earlier than the breakfast hours listed, so that was a big plus. Pool water was cool even on a day listed at feels like 107 degrees. Perfect location for anyone visiting UNT campus, but beware taking Dallas Drive BACK to the hotel because you have to enter and cross 3 lanes of IH 35 traffic to exit within a 1/2 mile. Easy walk to a couple of our favorite restaurants and just a short back road drive to the ever popular Buc-ee's! This will be a go-to location when we are back in this area.

Great hotel but I didn’t have a good experience with the front desk woman at check in.