Check is was slow, desk worker took a bit to show up. Room smelled very strongly of harsh cleaner or air freshener. So strongly it was nauseating.

The description of our room said full kitchen but the queen room suites with kitchens only include a flat top and no oven. The oven is only included with a king bed. It should be the other way around. Also, the bathrooms need more than 1 hook. There were 4 people in a room with 1 hook and only got service for refreshing the room every other day so we had to keep our towels separate. The curcuit breaker for the lights and TV went out at least 5 times. Ted, the maintance man was great. Also, the woman that prepares the breakfast was very friendly and accomidating. Location to Fort Leavenworth is great.

Everything was fine staff very friendly

Never mentioned that they don’t clean or make your beds EVERY DAY. We weren’t told of this policy until the 2nd day where I complained about the half fast made beds, no towels, no toilet paper refilled. We were told this was only a REFRESH (not that that had been explained what it was either) and a full clean done in 3rd day. The night before we checked out we found a letter from the mgr explaining these practices. Should have been given at check in. Then at checkout I asked about speaking with him and I was told by clerk that he wasn’t in, yet after explaining our concerns he miraculously popped out of his office in back. He made some adjustments to our bill which my friend and I split. Another thing is they advertise this beautiful looking patio on their ad, which turns out is actually the patio for the Fairfield Inn by Marriott NEXT DOOR! Ours was a far cry from what they showed. I’ve NEVER heard of a 5 Star hotel that doesn’t clean and make your beds EVERY DAY. As comfortable as the room was, I would not call this a 5 star with those REFRESH practices.

Nice accomodations. If needed anything just ask and was done. Breakfast was good spread, just fair warning waffles very sweet and which they had bacon instead sausage but that minor or no problem at all. Loved plenty extra seating areas near lobby. This allowed us get multiple rooms together in one space to play games and talk without invading a room. Also easy to access and close to a lot, recommend Crown Lanes.

Excellent hotel location when visiting son/grandchildren stationed at Fort Leavenworth. Property is in safe location minutes from main gate. Breakfast and pool were both good. Will definitely stay there again.

No one was at the front desk for a check in-waited for at least 15 minutes before someone came. Room smelled like it was sprayed with axe body spray the duration of the stay. Mast stains in the bathroom-back of the door specifically & mildew in the shower.

I liked having a mini kitchen in the room, with a full size refrigerator!!