Very relaxing

Great location

Location of the beachfront bungalow is the positive part! Service is terrible - per whats app! Overall service super limited and not according to the high cost! Breakfast choice very limited and staff unfriendly. Overall not worth the cost!!!

Property nice, but LOUD. Dirt road between lodging and beach full of golf carts and people all hours. Construction of cabins left lots of gaps for noise and wind to permeate. Food service was a struggle. Breakfast Buffet was never loaded, folks complaining - best option to order eggs-omelette as desired. Fried fish snack revealed bones that friend nearly choked on. All in, a nice property, close to town. First time visit, so did not know any better. Would look for property on the beach next time

Wonderful experience all around-the spacious room overlooked the ocean and had a lovely balcony - the breakfast was included and was a delicious buffet. The staff was so friendly and helpful with our return transportation - it was a great trip to Holbox made all the better by a perfect hotel.

Beautiful and super clean property!

Cool hut!

Hotel charmant tres bien place probablement un des meilleurs emplacements , nous étions dans un bungalow ancien Confort , et propre , Petit dej bon que à partir de 8h , impossible d avoir un café avant 8h ni au restaurant ni dans les chambres pas d équipement , jolie piscine pas très équipée , restaurant correct , travaux Bruyants pdt notre séjour , non indiqués lors de la resa. Nous avons emprunté des vélos une heure factures 50 usd , non précisé qu il n était pas free Petite embrouille pour 10 usd au moment du check out !!!!! Ns sommes restés 8 jrs , moyen Il y a un jeune serveur parfait et adorable !

Hotel charmant tres bien place probablement un des meilleurs emplacements , nous étions dans un bungalow ancien Confort , et propre , Petit dej bon que à partir de 8h , impossible d avoir un café avant 8h ni au restaurant ni dans les chambres pas d équipement , jolie piscine pas très équipée , restaurant correct , travaux Bruyants pdt notre séjour , non indiqués lors de la resa. Nous avons emprunté des vélos une heure factures 50 usd , non précisé qu il n était pas free Petite embrouille pour 10 usd au moment du check out !!!!! Ns sommes restés 8 jrs , moyen Il y a un jeune serveur parfait et adorable !

We stayed in the older, garden view section. The accomodations are dated but nice bungalow style. Staff, especially Gustavo at the front desk, were very responsive to issues. Charlie, Roy and Damien, the waiters at the bar/restaurant, were awesome - engaging and fun. We enjoyed our stay very much and the location was awesome.

We stayed in the older, garden view section. The accomodations are dated but nice bungalow style. Staff, especially Gustavo at the front desk, were very responsive to issues. Charlie, Roy and Damien, the waiters at the bar/restaurant, were awesome - engaging and fun. We enjoyed our stay very much and the location was awesome.

The reception staff has absolutely no idea what customer service is about. For starters, they did not help to have the reservation charge split into two different credit cards as requested, they gave all sort of excuses to not do it and even had an attitude when I complained about it.Neither the room's door lock nor the safety box worked, they were broken and had to be replaced once I noticed when I tried to use them. The bed sheets and bathroom towels had stains, and the mosquito protectors had holes.We had to leave the hotel after 2 nights even thought we had planned to stay 7 nights. The front desk staff would not even attempt to do a partial refund for the nights that were left free. Do NOT stay in this hotel, it does not feel at all like 4 stars, more like 3 and with very bad service.

The reception staff has absolutely no idea what customer service is about. For starters, they did not help to have the reservation charge split into two different credit cards as requested, they gave all sort of excuses to not do it and even had an attitude when I complained about it. Neither the room's door lock nor the safety box worked, they were broken and had to be replaced once I noticed when I tried to use them. The bed sheets and bathroom towels had stains, and the mosquito protectors had holes. We had to leave the hotel after 2 nights even thought we had planned to stay 7 nights. The front desk staff would not even attempt to do a partial refund for the nights that were left free. Do NOT stay in this hotel, it does not feel at all like 4 stars, more like 3 and with very bad service.

A short walk to great restaurants. The beach on the other side of the small sandy road is stunning. The pool could use a little clean up from the sand that’s accumulated. Overall, I’d stay there again.

A short walk to great restaurants. The beach on the other side of the small sandy road is stunning. The pool could use a little clean up from the sand that’s accumulated. Overall, I’d stay there again.

excellent location... bungalow is very nice but restaurant need to improve

Everything was perfect from the hotel. Right next to the beautiful beach, which is amazing

Holbox is an amazing place, the hotel is in a great location, just by the beach. However rooms are not very comfortable, it's quite basic for the price paid. Also, I felt the reception was looking for any opportunity to take advantages of us ...like I booked a taxi 4hours before my departure and he said he could order it 10min before ( island very small), I finally found one myself and ask him to cancel the one he was going to call like 1hour before, he was trying to make me pay for it while he said he would order it 10 min before...there were few small things like this, that doesn't give you a great impression of the staff/ hotel. He also tried to charge me for the safe in the room..

Blue Holbox is one of the island's hidden gems. The hotel is a perfect paradise escape with the most wonderful staff. It is the perfect balance between high quality and a casual relaxed feeling.

Blue Holbox is one of the island's hidden gems. The hotel is a perfect paradise escape with the most wonderful staff. It is the perfect balance between high quality and a casual relaxed feeling.

This place was so wonderful to stay at and the staff was beyond helpful with their arrangements, promises, service, and friendliness. The bungalows are adorable though the hot water water was lukewarm at best. Toilets dont flush well at all however, its island life. The staff arranged our transit from Cancun to the hotel and back and helped make contact with an amazing Doctor that provided aid with Covid Testing as well. The beaches were clean and beautiful and the location provides a really perfect beach setting fot he the island. STAFF. A

Very nice well put bungalows., beautifully property where you can relax and enjoy the beach.Staff very helpful and frendly.

Very nice well put bungalows., beautifully property where you can relax and enjoy the beach. Staff very helpful and frendly.

The hotel was beautiful and clean. The staff was very friendly. The villas were beautiful

The hotel was beautiful and clean. The staff was very friendly. The villas were beautiful

Shower didn’t have enough pressure and no hot water.

We had individual bungalows, very lovely small resort. Staff were always helpful and friendly. Beach was beautiful and easy walking distance to town.

We had individual bungalows, very lovely small resort. Staff were always helpful and friendly. Beach was beautiful and easy walking distance to town.

it was perfect, the beach is right in front. Breakfast was awesome.

What a disappointment! The price of this "hotel", more like a motel, was equal to a 5 star resort in Mexico, but it was so far away from that! First, when I was just booking it, I called the property with a question. A Spanish speaking woman picked up the phone, but because she could understand me, she simply hung up. I called second time, third time, but every time, someone was dropping the call. That should have beena red flag from the starts. When we arrived , it was a cold welcome from a front desk girl. The morning breakfast was strangely hostile. The guy serving us was so angry, unpleasant and irritated, he mixed my order, then finally brought it to us. Never apologized. The next morning it happened again! But this time he started ARGUING with me that I was the one who didn't know what I ordered. Well, coming from a person, who keeps doing it two days in a row! When I told him that his attitude is very unpleasant and customer service is the reason why I would never come back to this hotel or recommend it, i asked for his name, and he said it was Carlos. He also never had a courtesy to apologize for messing up or ruining my breakfast time. At the front desk I asked about him and what his name was, this time it was Christian! I was very confused, because it seemed like one of them was lying. But if you are staying at this property, you'll see a tall skinny arrogant dude in a fedora hat, who obviously doesn't give a damn, you'll know who I'm talking about!

Hotel beach is perfectly located and was never crowded. A lot of sunbeds etc.

Ideal location, far enough from the town that it is not in the hustle and bustle but close enough that you can easily walk there. Bungalows are a great asset for privacy and for creating an intimate setting as there are only 20 of them. The pool is small so get there early. The grounds are immaculately kept. Breakfast is a treat, the view from the restaurant is dreamy and makes up for the relaxed service. Staff is very welcoming and receptive to any requests. The gym is also in a bungalow open on all sides and is well equipped. Peculiarly, there are no bedside lights and lighting in general should be improved in the bungalows. It’s a great place to stay in Holbox.