It's a little disappoinng at Acacia bacold because of no clean water, brown color water, can't use it, even no informed during check in, also didn't accept room cancel at front desk, but they accepted after calling to travel agency. Overall poor service, will not book here any more.

They say that first impressions are most important. So when driving into a resort, you’re supposed to be captured by the beautiful ambiance of the hotel and surroundings. I was too busy dogging pot holes in the driveway and parking lot that would have severely damaged my car. There are also no parking lines and guests park so poorly leaving many parking spots unavailable. There is no handicap parking. I thought that was a requirement by law. There was no spots reserved for seniors or expecting woman. I had to park about 150 yards away because of poor parking. One time I tried to park next to the building when I saw another car pull away. The guard made me move! I asked him why was it Okay for the other driver. He spoke no English and kept repeating the same thing “must move car”. Interesting enough… I believe he had his favorites. I saw the same black pickup truck parked in the shade next to the building every day! If it is the owners truck… then post a sign stating that’s his spot so everyone knows how he places his priorities and customer satisfaction.😏 The guard would go out and he’d move the cones for who he wanted to. I guess what bothered me was that I’m a senior and was feeling ill that day. I’ll let the pictures tell the story.Also, spend a few dollars on new towels and provide them at the pool. The towels were like ten year old scratchy rags!!!

Very happy thank

Very happy thank you

Fabulous pool, close to Ayala and SM Malls, great free breakfast, accommodation was good, beds good, away from the busy city in a very quiet spot, no road noise, good security, hotel manager was really nice as were front desk staff and the price was good using Hotels.com.

Improve on your toilet accessories. Toothbrush, soap etc.

Overall a good hotel with very friendly staff.

Non potable water in bathrooms, dingy and paper thin towels, wifi impossible for periods of the day because of power fluctuations and sanitary conditions very questionable. I understand that there was the pandemic, but to keep using this as a crutch is inexcusable. My main concern is sanitation. This is something that Expedia should be concerned about for travelers. An experienced traveler I would have never considered staying at the Acacia knowing that they were using non-potable water any of the areas that I had to interact with. People who only travel occasionally, traveling with these conditions anywhere could affect their health. I recommend that Expedia immediately expunge this establishment from their listing until they can further investigate this matter.