Nice hotel, small clean rooms, friendly staff and very good location. Car park available as weel. Will visit again.

Great location, no parking, small room tiny bathroom a bit claustrophobic

The hotel was clean, quiet and well located. It was a great stay and I would stay again.

Awesome location. Small but clean rooms. Parking is a little bit far away. Stuff very helpful and positive.

When we arrived I was told that the booking had not been paid for. I knew that it had been paid for. They said it was company policy not to charge before guests arrived. They told me that they were going to charge me and to check my bank so that I could see that I hadn’t already paid. When I proved that I had already paid I was not given any apology or any reassurance that they wouldn’t charge me again. Bad customer service which left me feel uncomfortable about staying there. The rooms are tiny, you have to climb over the bed to get to the window. The bathroom was small but functional. The hotel corridors are dark and gloomy. The room was generally clean and the hotel is in a good location.

When we arrived I was told that the booking had not been paid for. I knew that it had been paid for. They said it was company policy not to charge before guests arrived. They told me that they were going to charge me and to check my bank so that I could see that I hadn’t already paid. When I proved that I had already paid I was not given any apology or any reassurance that they wouldn’t charge me again. Bad customer service which left me feel uncomfortable about staying there. The rooms are tiny, you have to climb over the bed to get to the window. The bathroom was small but functional. The hotel corridors are dark and gloomy. The room was generally clean and the hotel is in a good location.

Excellent location, central to all sights, and near many restaurants. Staff very friendly and helpful. Room and bathroom are quite small and luggage space is minimal. Because of the location would recommend to others despite the room size.

Upon arrival, the two young female staff members were rude and very unhelpful. We asked if we could store our bags until check in time, one girl, who barely looked up, said "over there" and motioned with her hand. Definitely need customer service training. The shower and sink were together in the same tiny cubicle they call a washroom. Having a shower led to the entire bathroom floor getting wet. Disgusting. Small room - not like the photos at all. The only plus side was the location which you cannot fault. Avoid the McDonalds across the road - slow and horrendous customer service.

There is perfect hotel in city center with friendly staff. Around are a lot of interesting historical events, Cafe and restaurants.

There is perfect hotel in city center with friendly staff. Around are a lot of interesting historical events, Cafe and restaurants.

Great Hotel and friendly, professional staff !Impressed!Julia

Great Hotel and friendly, professional staff ! Impressed! Julia

Bathroom is very small and poor ventilated. When entered the room there was a musty smell - a window and a door to bathroom had to be open (after two hours was better). I would strongly advise against using the breakfast - there is no buffet, just a very poor menu in the bar next door. On the positive side the staff is helpful and friendly and the location is perfect to visit the old town in Plovdiv.

It was a great stay in every aspect!

The location was excellent and the cleanliness of the room was superb. The room had everything you needed. The staff was incredibly polite and helpful. The only negative is that the room was quite small. However, i would stay there again.

The location was excellent and the cleanliness of the room was superb. The room had everything you needed. The staff was incredibly polite and helpful. The only negative is that the room was quite small. However, i would stay there again.

I stayed for a week for a work trip. Location is excellent right in the town centre.The design of the hotel is very nice and modern but I would say it's a little scruffy round the edges, particularly the bathroom.I did also get a phone call to my room at 11pm asking for the ironing board back which I thought wasn't entirely appropriate.All in all a good stay and I would stay here again.

I stayed for a week for a work trip. Location is excellent right in the town centre. The design of the hotel is very nice and modern but I would say it's a little scruffy round the edges, particularly the bathroom. I did also get a phone call to my room at 11pm asking for the ironing board back which I thought wasn't entirely appropriate. All in all a good stay and I would stay here again.

Very great location and very kind workers! Thank you for all.

It’s nice location and clean & comfortable & modern Hotel. But bathroom was not suitable for me Because It’s narrow and when I take a shower , water will go out everywhere due to has only half partition on the part of shower part .

This was a great stay, super comfortable and central and a beautifully furnished property. The shower was a little inconvenient and they only serviced towels and rubbish (not glasses etc)Would definitely recommend, it was a really enjoyable stay.

This was a great stay, super comfortable and central and a beautifully furnished property. The shower was a little inconvenient and they only serviced towels and rubbish (not glasses etc) Would definitely recommend, it was a really enjoyable stay.

The queen rooms are more like pod rooms or capsule rooms, tiny and cramped, no space for more than one item of handbaggage to be stored, the width of the room is not much more than the length of the queen sized bed. The room descriptions needs revising urgently as they are quite misleading, and I would certainly not have booked had a true description been given.The reception team seemed used to my reaction and offered an upgrade at 20 euros a night to an executive room, a very spacious and well thought out room. But, I had paid quite enough already, and was not happy with the original room, so much so that I said I would cancel and find somewhere else as I couldnt stay in a pod room, would never have booked one, especially not at the price paid in a city where accommodation is very well priced.No complaints about the executive room, other than a leak from the loo, repaired the next day. The room was comfy and newly fitted out. The internal shower room did have a slightly damp smell to it, but I have a good sense of smell. Having free Netflix was a nice touch.There is no bar or cafe, but room service available. I didnt use it though.The information booklet in each room states that the reception will order meter taxis for guests. I asked for airport taxi, and they booked it. It arrived. It was not a meter taxi. A taxi to the airport costs about15 Lev. This one was 39.1 Lev. I felt totally fleeced. The only ripoff of 3 weeks in Bulgaria. I would not stay there again.

The queen rooms are more like pod rooms or capsule rooms, tiny and cramped, no space for more than one item of handbaggage to be stored, the width of the room is not much more than the length of the queen sized bed. The room descriptions needs revising urgently as they are quite misleading, and I would certainly not have booked had a true description been given. The reception team seemed used to my reaction and offered an upgrade at 20 euros a night to an executive room, a very spacious and well thought out room. But, I had paid quite enough already, and was not happy with the original room, so much so that I said I would cancel and find somewhere else as I couldn't stay in a pod room, would never have booked one, especially not at the price paid in a city where accommodation is very well priced. No complaints about the executive room, other than a leak from the loo, repaired the next day. The room was comfy and newly fitted out. The internal shower room did have a slightly damp smell to it, but I have a good sense of smell. Having free Netflix was a nice touch. There is no bar or cafe, but room service available. I didn't use it though. The information booklet in each room states that the reception will order meter taxis for guests. I asked for airport taxi, and they booked it. It arrived. It was not a meter taxi. A taxi to the airport costs about15 Lev. This one was 39.1 Lev. I felt totally fleeced. The only ripoff of 3 weeks in Bulgaria. I would not stay there again.

Overall, not bad hotel. Location is great, however, the wifi did not work reliably during my stay.

New beautifully renovated hotel. The location is amazing and the staff very friendly. Only downside is that they play music in the hallway which can be heard from the rooms.

New beautifully renovated hotel. The location is amazing and the staff very friendly. Only downside is that they play music in the hallway which can be heard from the rooms.