We are most thankful for Lourdes. She was so kind and helpful. The one thing we would encourage improvement is the WI-FI situation. Thank you for a wonderful time and the swordfish!

The room was advertised as having two queen beds, but we were disappointed to find only one queen bed alongside a pull-out couch that was unusable due to broken and missing slats. It was extremely uncomfortable, with slats that continued to pop out every few minutes, creating a concern that the mattress might fall through. Ultimately, we had to place the mattress on the floor to get any sleep. Although the person at reception was friendly, she insinuated that we had caused the damage to the slats, even though they were clearly already broken when we first laid down. It was something that should have been fixed before we arrived, I'm not sure how it could have been missed.

A real home from home, the room was spotless and Loris was the perfect hostess. Great location only 5 mins from the station.

Great staff and clean rooms

N/A

A great place to stay in Cinque Terre. It's close to the train station in Manarola so we didn't have to walk too far with our bags. The room was very clean and comfortable and the staff was very helpful. I highly recommend 5 Terre Palagos if you want to stay in Cinque Terre.

Loris was awesome!

A beautiful little conner of Manrola. BUT two very steep hills to reach the facility. Thankfully they have a man who will take your luggage up to the mountain. The only complaint I have is the window curtains were too shear and it was by a stairway where others' could see in the room. Expedia sucks with the Internet, keep getting locked out especially if you are having trouble with the Internet abroad to communicate with hotels.

5TP was A++. Loris, our point of contact at the hotel was amazing. The service she provided was well above what you'd expect at the price point. From welcoming us, to her suggestions, to the check out process... flawless. She was clearly passionate about giving us the best experience. Info with directions for arrival were clear and simple. Some poor reviews mention the amount of walking and number of stairs to reach the location. Visiting Cinque Terre, one would hope there is already an expectation of lots of walking up and down many hills and stairs. Not a place for those with mobility issues or trunks of luggage. We took the train from La Spezia. From the Manarola station it was a five minute walk with some light up hill walking. Of all five towns we felt lucky we decided to stay in Manarola. It has the busy waterfront and the more chill uphill part of town. Views from our room were breathtaking. Shared balcony has incredible views too. We booked the Cave Room and it was large, stylish and very clean. Bed and pillows were super comfortable. Some reviews have mentioned the train sound. The train runs under/nearby the property. You can hear/feel them, but they never interfered with our sleep (and don't run all night). Laundry service was provided for 10€. We dropped it off with Loris and it was done when we came back. Their commitment to sustainability was also very important to us. We saw a ton of lodging in all five villages and would, without a doubt, book here again.

Great location overlooking central Square and the main street of town. Nice ocean view from the balcony to watch the sunsets. Loris was amazing and friendly and helpful.

Very nice and cosy bedroom. The staff was very lovely and helpful. Hotel in the heart of Manarola.

Satisfactory. 3rd time to Cinque Terre and 1st stay in Manarola. 3/5 stars for us as a group of four. Minor items that collectively impacted our enjoyment. * Above the Train line so you hear the trains coming and going. We didn’t realise this when booking. * The room was not as expected. It’s positioned as a ‘cave room’ which sounded cool. It look to have two separate rooms, which was not the case. The photos used made it difficult to work it out when booking; our error. We booked with our eyes and missed the words. We would not have booked had we known. * Aircon stopped working on our last day and we could not raise help to fix as it was past reception ours. We tired with an email of course. * The toilet bowl has a persistent drip drip. Needs a plumber. * The least satisfactory part was the spiral staircase to access the room. Not clearly identified in the listing. We would not have booked had we know this also. * Wifi was good. * Staff pleasant. * Towels are old and need to be updated as do some pillows.

Incredible stay, right in the centre of Manarola! Absolutely perfect location, so close to everything. The staff were amazing and couldn’t do more to welcome us and help with absolutely anything. Helped organise boat tours and restaurant bookings. We had a sea view room with access to a shared balcony which was great for relaxing on. Would stay again on our next visit to Cinque Terre.

Loris was very helpful and made us feel extremely welcome. She gave us some great hiking suggestions and responded very quickly when we needed something. The room was nice and clean and the terrace has a great view. Manarola is also very beautiful and safe especially for young and inexperienced travelers like us. Great experience!

Amazing location and really lovely and welcoming staff

Wonderful location on the hill overlooking Manarola. The staff was very helpful and friendly, and they even offer laundry service!

Very nice location in Manarola, nice view from the balcony. Quiet also. About a 5 min walk from the train station (uphill). Clean room.

The property was in a great location, very close to the train station and shops. We were greeted by a wonderful host Loris, who provided a wealth of information and was very accommodating. We stay in the "shabby chic" room which had a great water view from the bedroom window. Bathroom was spacious with great water pressure. The room was cleaned and also had a mini fridge. They also had a shared community balcony for guests to use, which was a nice bonus. I suggest using the balcony after a long day with a nice cold drink with a view. The property is located on the top of a hill, so there is a nice little hike. 10/10

The property was wonderful - the room was great and bed was comfy. We loved the terrace just off our room that had amazing views and the cave downstairs - very cool. The staff were so helpful - would definitely recommend.

Great location and comfortable room with unique decor. The shower was the best of our vacation. We enjoyed the shared terrace as well. Could use a better blind on the window that other guests pass by a lot.

Excelente hotel y host

The outside is extremely run down, where they have painted top part and didn’t bother to clean up paint spills on bottom and concrete. Entire place needs to be pressure washed. Huge hanging paint strips, rust and just overall dilapidated look to outside. Cave area reeks of mildew and mold. Part of the door frame to our door was missing. The bedspread, bathroom sink, and hairdryer had lipstick on it from previous guest. The floors looked dirty especially in corners. The furniture was old and dirty. The bathroom had black mold all In between the tiles and down the emergency string. I saw two bugs in the bathroom, one crawling and one flying. We asked for a new bedspread which they did change but they didn’t change the top pillows. The bedding and towels were extremely thin material. I doubt they were washed in high temperatures. We got their so late we did stay the night, we’re supposed to stay 2 nights but we left really early the next morning. The place was just too dirty for us. The little coffee area was nasty. No way I would of eaten anything from there. You could hear the train constantly at night. They didn’t let us know that you could not drive to this place. They also didn’t let us know that you had to carry your bags a long distance with no real directions. We had difficulty even finding the place. Called them several times with no real help. Then leaving getting your bags back up the hill was horrible.

Excellent place!!! Close to the train station, the staff was kind and attentive and the room was just great. Really recommend!!!!

Absolutely fantastic property with a exceptional staff. The location couldn’t have been better. Highly recommend!

The communication with the host is excellent. Due to my train delayed, we were not able to make it before their closing time, The manager provided me with a very detailed directions to the hotel and the self checkin procedure. She was so kind to assisted me to buy Italian Open tickets for the website are in Italian. Thanks to her, we were able to attend this great event.

Lovely and clean property. Friendly and helpful hosts. Great location in Manorola.

This hotel is quite excellent! Great room and facilities. Great staff! Loved it!

Perfect location. Clean. The staff was excellent. Superb restaurants very nearby. Unbelievable views.

Unique hillside property with excellent staff that really helps the traveler.

Was close to the station . Staff were friendly and very helpful. Enjoyed the view room was comfortable. But being fussy they need new pillows as a bit flat . Otherwise would recommend this place .

Location was perfect for exploring Manarola. Loris, who greeted us at check-in, was fabulous. She gave us a detailed overview of Manarola and Cinque Terre trail. Very professional and welcoming.

Really appreciated Loris's help in arranging transport for our luggage from the train as sit was too much for us to haul. With views overlooking Manarola and the Mediteranean, shops and dining close by, it was an unforgettable visit.