Love the authenticity of the place. Clean. Nice pool and area. Had great supper with amazing staff. The only downside is the communication because of our lack of Spanish. On one note I would say don’t upgrade but on the other hand there is a need for better plug ins and some minor fixes. But still wonderful location and place at a good price.

Expensive for the room comfort and amenities provided. Bed sheets we sewn together to create a king sheet. Sheets were really low quality, abrasive, and uncomfortable. No basic amenities like tissues, hand towels, and security locks on doors. An expensive motel 6 with a nice swimming pool. The location is a long walk or taxi from most restaurants, etc. Seems to cater to large extended families on holiday who really enjoy the pool.

First of all, I have to say that I booked here because of the good reviews this place has on Travelocity.com. My experience was not so great though. When We arrived around 5:30 on a Friday afternoon, a celebration of some kind was starting, taking most of the parking lot. We had to park on the street that night. After a long day of driving, we wanted to retire and get some rest, but the noise was too much. Around 10:00 p.m. I came down to inquire how much longer before we could actually be able to sleep. The receptionist said: “it should be over in 30 minutes”. They finally turn off the loud speaker at around 11:00 p.m. Another issue I didn’t like was the way the receptionist send me away when I asked about the mini fridge being locked; she said: “Well, you reserved a room with a discounted rate, so you have no access to it” … Finally, on Saturday night, they were going to have dancers perform the Guelaguetza, so I reserved a table for all 7 of us. We came down early to have dinner and watch the show. We paid for the food and were told that we couldn’t order drinks there, but a waiter would come to our table to offer drinks because that was a separate deal. We watched in disbelief that no one came up until we were all finished eating our food! We left after we realized that the show had transitioned from the traditional Oaxacan dances to just another birthday party. Really?? Am I asking for too much from a “9.0 Wonderful” hotel??

Good location, easy to reach local beaches and town centre. Staff were friendly and helpful and booked us several taxis. Nice pool, rooms were clean, and impressive level of Christmas decorations. Restaurant was a bit disappointing.

Very clean and friendly.

Is a very nice hotel close to everything and nice pool.

El Hotel is in a few steps to the Chahue beach , in the morning we walked around it, it is so beautiful to heard the birds. It is very calm.

Very nice, comfortable place. Great pool for kids.

Very clean but who knows when restaurant and bar are open ? Sometimes open sometimes not no hours shown

Great location for walking to beaches and restaurants The staff were amazing and friendly

We had a comfort room. We didn't expect beer/soft drinks/snacks to be in our fridge at no extra charge, but were happy for it. Except it wasn't predictable, some days they refilled the fridge and some days not. Overall, we loved how close it was to everything. I'd stay there again.

wonderful staff. Gabriella at front desk #1 for taking initiative and problem solving.

I wanted a comfortable quiet hotel with a pool and near the beach, with excellent service. That is exactly what i received. Thank you.

Great pool and maids get a room facing street is quieter than facing pool. Packed on weekends empty rest of week

What a gem, very friendly staff, super clean, close to all needed facilities, nice pool, restaurant has basic food! And, fridge in unit had snacks, water, beer, no charge.

The staff were very friendly.Our house keeper for our room( her name is Flor is the best cleaner and most accommodating that I ever met,she is the best, Sandiego at the restaurant is very friendly and professional,he should be working at a high end resort. The chair on our balcony collapsed beneath me and I hit my head on the ceramic step;no follow up on that when My husband reported it to the front desk:(they replaced the chair) Lydia at the front desk helped us a lot because she was the only one that could speak English.This hotel is only good for families and especially if you like loud families at the pool especially in the evenings;we had to leave everyday from 5-9; we could only use the pool in the afternoons.

Nice place, no phone in the room in case you have to call the front desk. Staff is very helpful and friendly.

Overall very clean and staff is friendly.

Best bang for your buck!

Great place for families! Staff was friendly and the property is located in a safe area. Hotel will call a taxi for you, but at a higher fare.

Very clean

Friendly staff, good location, safe and quiet

Muy buen servicio!

Excellent friendly service

I would stay here again. Friendly staff, very close to a supermarket and the beach. Air conditioning and hot water/water pressure not a problem at all. All in all very happy with the accomodation.

We liked everything about this hotel specially pool , bar/ restaurant BUT what hate the most was there is no fridge in your room specially when you have a new born and toddler, not having a phone in your room wasn’t a deal breaker and we recommended to add a small fridge to add value to their hotel

We liked everything about this hotel specially pool , bar/ restaurant BUT what hate the most was there is no fridge in your room specially when you have a new born and toddler, not having a phone in your room wasn’t a deal breaker and we recommended to add a small fridge to add value to their hotel

The photos of this hotel do not do it justice! It is GREAT! especially for the money. lovely property all around; great pool, very nice lobby area, great restaurant and decent rooms. we stayed for 10 days, the room was dark and quiet - perfect for sleeping which is all it was needed for. the rest of the common areas are really wonderful if you just need to hide out on cruise ship days! mostly Mexican tourists, great for practicing the language. would definitely stay here again - loved it!

El Personal No quiere hacer algo distinto de sus funciones, nos hicieron esperar más de 30 minutos para bajarnos un traje de baño que se cayó del Balcón, las cortinas son muy delgada en la Mañana entra demandada luz, las puertas son muy delgadas y no Nora demasiado Ruido del Exterior

Convenient location

Convenient location

Great stay. Friendly staff, clean and I always felt safe and secure.