BE AWARE: We booked and pre-paid our stay at this hotel for a couple of nights but when we arrived they told us they overbooked the first night....they 'helpfully' found another hotel room for us 'only' 15 mins walk away. They said we need to pay the other hotel and they would refund us....6 weeks later still no refund. How is this acceptable??

Stayed here for one night, it is walking distance to main area, beautiful and clean room

The hotel has a B&B and the rooms inside of the hotel. You might end up staying at B&B about 100 meters down the street from the hotel. There is not much help with luggage. So ladies, if you end up on the 3rd or even 2 floor, you might end up hauling your suitcases yourself up the very steep stairs. If you get a loft room, you will be hauling the suitcases by yourself without any help inside of the loft. Hotel side at least has an elevator to the floor you need. We ended telling them that we need someone’s help. They called for a restaurant chef, and the poor guy had to do that for at least party of 3. And if you end up having having a loft room inside of the hotel, it has very narrow and steep stairs as well. My suitcase was too wide, and one person can barely fit on that staircase, so you will end up hauling it sideways. The bathroom inside of the loft has no door. So whatever smell comes from the sewage and probably the old plumbing, it will fill the bedroom. Breakfast is nice, nothing too fancy but everything necessary.

The hotel is comfortable and modern. The staff were exceptionally helpful and knowledgeable. The location is in the heart of the historic district. The restaurant was closed for some reason, so I cannot comment on it. However, the breakfast was perfection! Overall, even though we were in the middle of a renovation, the staff and management were superlative!

Very good trip. Hotel room was a good size. Bed was big and comfortable. Bathroom was excellent. Staff was great. Friendly and helpful. There were a couple smalls things that needed fixing but didn’t really affect our stay. Breakfast buffet was so good.

The stay was very good. The staff in the hotel was helpful and friendly. The hotel breakfast was outstanding with choices for everyone. The room was a good size with a comfortable bed. You are 5 minute walk from Teatro Massimo and Maqueda a main street with restaurants, bars and coffee shops

Location is quite and just 2-3 minute walk from the main drag. Beds were reasonably comfortable and included breakfast was decent with excellent coffee.

Booked the deluxe suite with jetted tub, which we were looking forward to. Requested the inoperable or broken tub be fixed two times. Vincenzo at the front desk offered a 15% credit payable on PayPal. Did not receive the credit despite several follow on request. Hope Hotels.com can make it right!