Front desk staff seemed to have some negative attitude

Very good breakfast.

Just the check out is too early.

Good hotel away from centre.

Hotel Cristal close to the docks. Very clean and welcoming staff. Not the prettiest of areas, but good stay for reasonable price for stopover.

It was a great place to stay.

Great location for our needs, walking distance into the hub of town. Rooms are clean and beds super comfy. Breakfast was great, lots of choices.

The hotel is amazing with all its 4 stars. The rooms are nice and clean and the staff are very helpful. The one major bad thing about this hotel is the car park. Due to the car park being awkward and tight my car was damaged on the way in.

Very nice and quiet hotel. Great breakfast too

Room was nice and clean. We had dinner in the hotel and it severely was lacking. We were asked to order the buffet since the hotel was hosting a large group of people and the staff couldn't guarantee how long it would take if ordering off the menu. The hot food was warm and not a great selection The breakfast was the worst of the 7 hotels we stayed at while were in Portugal.Coffee was terrible and again hot food was warm The garage for parking was so tight to turn into the garage as well as making the turn onto the ramp.Thought I was going to scrape the side of the car getting in and out of the garage. Wish the staff had warned me. I would have left it on the street I would not book this hotel again

The property is disappointing, located in a run down residential area that is not very clean, backing dogs and animal droppings everywhere. The website pictures are misleading, the beach is several blocks away and is an industrial area. The website picture of beach are not reality. This is not a good hotel for long term stays. This is a dormitory hotel for tour buses. Everyday there are large groups that are in and out next morning. It is o.k for one night stays, but not good for longer stays. They advertise VIP access for platinum members, but basically they always don't have room for upgrade because tour groups get room priority. The front desk staff is not friendly and efficient, it seems they need basic training in hospitality. The breakfast crew was one of the exceptions, they were friendly and helpful much more than front desk staff. Ovrrall experience with front desk was not good. The noise from kitchen ventilation system was excessive in the room and was running from early morning for breakfast, lunch and late at night for late large tour groups. It took over a week to get a room change. There were some repairs needed in the bathroom that took over 3 days to get resolved. I would not recommend this hotel since there are many nicer hotels in much better areas with better prices in Setubal.

Pnly disappointmen is that ths hotel is not beachfront as advertised. The beach is a few blocks away.

Lovely property, great staff!

Great location, parking on road but didn't have a problem finding a space close by. Room was fabulous, a terrace with views over Setúbal and Tróia. Breakfast was plentiful and good to set you up for the day. It's the second time we have stayed and will definitely be back.

Nice hotel. Friendly staff and excellent brakfast. Also lunch and dinner available. Garage for parking. Location a bit remote.

Very clean and friendly hotel

An exce

I couldn’t recharge my car, the electric parking slot always used by normal cars, the staff didn’t help me !!

Excellent hotel, mediocre location

The price for the room with the balcony was great. The staff and customer service was very good. The breakfast was included which put the cherry on top. The house keeping staff greeted me and also made me feel welcomed. There was public transportation in walking distance. Parking was included in the price which held a lot. I did not use the parking because it was difficult to get into the garage but there was plenty of street parking and it was safe.

Nice new hotel, clean, safe, good aircon. Not many amenities. Breakfast not great, few options and poor quality. Not many shops nearby. Was also charged for late check out which isn’t great.

Location was in a dark residential area so I did not go out. Waterfront was industrial there. There was road construction so nearly impossible to get to hotel. Staff were pleasant. Hotel is either super modern or kind of date with weird hallways. My view was the other part of the building rooms so i had no privacy if curtain was open.It was ok for one night. Breakfast was included and good.

Location was in a dark residential area so I did not go out. Waterfront was industrial there. There was road construction so nearly impossible to get to hotel. Staff were pleasant. Hotel is either super modern or kind of date with weird hallways. My view was the other part of the building rooms so i had no privacy if curtain was open. It was ok for one night. Breakfast was included and good.

Fantastic hotel! All wonderful!! I did not see any glitches. You can be sure I will host more often and recommend to friends and colleagues as well.Thank you so much Cristal Hotel staff!!Adenir Pinho

Fantastic hotel! All wonderful!! I did not see any glitches. You can be sure I will host more often and recommend to friends and colleagues as well. Thank you so much Cristal Hotel staff!! Adenir Pinho

I loved my stay here it was by far the best hotel of my holiday in Portugal. The rooms were modern and lovely. The whole hotel had a 5 star feel. The guys at reception Bruno and Rodrigo were excellent and gave me a room upgrade. Would highly recommend staying here.

Amazing!!! All accordingly that you should except from the reception desk, through the rooms and amenities and with a nice breakfast!!! Well recommend!!! Perfect!!!!

Amazing!!! All accordingly that you should except from the reception desk, through the rooms and amenities and with a nice breakfast!!! Well recommend!!! Perfect!!!!

Very good service, especially from the reception staff. Nice room and comfortable mattresses, I slept a lot better than i normally do at hotels. Only issue was hot watter - shower had to run for quite a while to even get luke warm (stayed in winter), it never got really warm. Breakfast was good.

Super service, nice parkingfacilities and super rooms

Hotel Cristal Setubal is a nice four star hotel in a small fishing town. The downtown is a walking distance. A good place for weekend stay. The staff was superb helpful, especially Katarina who helped us to book a restaurant.

Hotel Cristal Setubal is a nice four star hotel in a small fishing town. The downtown is a walking distance. A good place for weekend stay. The staff was superb helpful, especially Katarina who helped us to book a restaurant.