Receptionist was extremely rude, we arrived at our check in time of 2pm and was told to go away until 3pm, all we received was attitude and I had to argue that we were silver members and even showed proof our check in was 2pm. The same receptionist was also rude when we asked her to sort out the hot tub as it was luke warm and the water hurts weren’t working, she came in, pushed a button and was moaning that a technician needed to be called whilst walking away with attitude. We didn’t feel that we could ask her anything from there on in. Despite that the hotel was as lovely, clean and well maintained.

The sauna was not working properly.

No room cleaning during the stay

I informed the property for late check in. When we get there, he told us we can go to our room while he is setting up the sofa bed. He was doing the bed only using his one hand bcoz he was holding his phone with his other hand talking to somebody organizing their night out. He was not in a hurry at all. After he’s done that, I asked for more pillows. He came back without knocking just opened our door and gave me the pillows. I was at the middle of removing my bra and my daughter in a bathroom with opened door bcoz the light was not that bright. I told the guy he should at least knock and don’t just open the door. The sofa bed was moving squeeking, soft mattress. Dust on the tables, no enough lighting. Smelly room. With rubbish on a trash can. Breakfast food- they don’t top up any food once finished. Water is coming out if you press different juices on the machine. Staff not approachable, not smiling.

Nice hotel, spacious room, well equiped, very good breakfast. Very close to fortress, a little far from center.

The property has been beautifully updated compared to the photos listed here. The staff was incredibly friendly and the bed felt like I was sleeping on a cloud. The location is walkable to the fortress and many restaurants. It was very quiet. The showers were pretty spacious and clean. Please note the use of the spa is an extra charge. They have a salt room/sauna, steam room, heated lounge chairs, a small pool and hot tub. The breakfast buffet had many options. The hotel was a great value!

Good location next to the castle but a little bit far from the the center! Nice hotel, but the workers don’t like to work! Can be better than now

Our stay was short. We are satisfied from the service - the young lady on the reception desk immediately arrange a place for our car on-site parking . We do not have a time to use SPA. The breakfast was very good. It is our second staying here. And, I hope we will back again.

Friendly and helpful staff, good breakfast and perfect location

Only remarks on the size of the room! Excellent location, very good breakfast, fast check-in.

Only remarks on the size of the room! Excellent location, very good breakfast, fast check-in.