The pictures of the hotel and rooms are very deceiving. The hotel needs a lot of TLC. My room, advertised as "deluxe double", was extremely basic. I'm not sure what could constitute the use of the word deluxe. The bathroom was very clean/maybe recently refurbished. The air con system was broken but a stand up fan was provided. The tray for the tea making supplies was broken, such a simple change would make all the difference. The kettle was covered in a thick layer of dust and there was a cigarette burn in my duvet cover. The bed was comfortable however and I slept well until I was awoken by the very loud seagulls - which I know can't be helped! I used the online check in. Customer service on arrival was lacking. I was just handed a key and told my room number. I was not given any other information such as wifi (which didn't work), how to get to my room or the fact that breakfast was not being served. I found all this out from friends who were also staying at the hotel. CHECK PARKING INFORMATION - we were told that the £2.20 (very reasonable) parking permit would be valid until Monday morning from Saturday lunchtime. We the got a parking fine. When we went back to the hotel to enquire we were told they could not help and we would need to speak to the manager but the staff member wouldn't tell us the manager's name. Still need to resolve this issue!

Tv was not working as it could not connect to the network. otherwise perfect basic room

We arrived before 10pm, but didn’t get the room we’ve booked. There were shower curtains for window curtains and the light and television wasn’t working (couldn’t watch the Euros…) The lady at reception couldn’t solve it and we tried contacting the accomodation but didn’t get any response. Do not recommend.

Dropped a milk in corner of room picked it up and some dirt and fluff was attached to it . But apart from that it was very clean . Very modern . Was described as delux double but not sure why as only difference seems to be a fan . Was a smaller space than imagined . The lift broke down for last two days . It was stuck on -1.lady was very friendly and service 100 per cent . The shower was a bit feeble .

Friendly staff.

Great location near the beach

What they advertised isn't what you will see when you get there. I was very disappointed.The interior of the building isn't in a good shape. Found hair on the bed, doubt they had changed bed linen. Broken trays. Dirty carpets.Shaking windows,just to mention a few. However I would like to comment that the bathrooms were neat and tidy.

A very welcoming hotel. Really lovely staff and excellent customer service. The communal areas are due to be refurbished but the bedrooms have already been updated and are clean, modern and comfortable. Well located too.

The hotel was very scruffy and our room was not as per photos. The bed was comfy and clean, but the side light didnt work and mismatch curtains.

The pictures of the property on your site is not the same building. I will be claiming my money back

Thank you

Budget hotel, but still… broken and then taped up window in room.. Double room, but coffee cup , tea spoon only for one…..

Friendly staff

Room was lovely,clean and fresh,only down side was bedside lamp dodnt work at all and the curtain rail hanging off one side so couldnt pull the lovely black out curtains across and had daylight from early hours. Some work going on outside so noisy late at nigjt and then drillinh started around 8.30 which was a shame as the noisy seagulls had just gone . All in all its a lovely hotel, close to seafront and i would come again when the roadworks are finished

Bed side light broken,marks and stsins on the wall behind the door. All notices stuck up with clear tape. Fire notce discovered under the courtesy tray! and no choice of decafe coffee.

Staff are lovely and most rooms...some areas could be updated but had a lovely stay x

This hotel has been renovated and the room was spotlessly clean and comfortable. Lova on the front desk was very helpful and pleasant. The dining room wasn’t open as that part of the hotel is still being renovated but will be ready soon. The rates were very favorable and I would not hesitate to stay there again.

I do not recommend this hotel. No fresh air inside the rooms and it’s not clean. And the bathrooms on the ground floor are terrible!

The only thing that I thought was good was the bathroom.

I stayed for three nights to go sightseeing and hiking. The hotel is close to the beach and various restaurants, the train and bus stations are in way distance which is ideal. The staff were very friendly and helpful and allowed me to store my suitcase for a few hours after checkout. I would happily stay there again during my next visit.

I booked this hotel because it offered WIFI on the rooms and I need it I. The evening as part of my job. I arrived at the hotel to find that whilst a WIFI signal was available, it was impossible to connect. I queried this with reception and it was dismissed with the receptionist telling me that she had WIFI in the reception area. At the end of the evening as I was preparing for bed, I found that towels had not been supplied and again I had to contact reception to have some delivered to me and I also found that there was no toilet paper, which meant another trip to reception to get some. The towels that I was given were filthy and did not use them which mean in the morning I had to go to work and use the showers at work. The website also states that the hotel has a lounge area which was non existent as it is being used as a storage area for building materials. Overall, the business is being sold under misrepresentation and are conning clients out of money. I will never use this hotel again and I will not Recommend It to anyone

The room was extremely dirty full of dust bad smell, stains , was not possible to open the window so no ventilation at all, was impossible to breathe wouldn't recommend this hotel to anyone please avoid.

Lovely calm hotel at the quieter westerly side of the seafront, with very well appointed ensuite rooms

Nice hotel very close to the seafront , theatres , cinema and the town centre. Room was nice , beds were comfy , and we would stay again

Housekeeping team are excellent and also the lovely lady on reception, the level of service they provide is second to none.

A most comfortable stay

Overnight stay for theatre, excellent stay, will return to the hotel again

Excellent budget hotel very close to the seafront, with well appointed ensuite rooms, lovely staff, and a lift

Not a very enjoyable stay

We travelled with a baby, the room was spacious with plenty of room for a cot, buggy and luggage without being cramped. We were located out of the way from other rooms which we liked so we didnt disturbed other when baby cried. We found small issues with the room fittings. The curtains didnt close fully, The shower curtain was too short, Only one bedside table. Facilities provided were coffee, tea, sugar and cups but only one glass and no spoons. We stayed for two nights, a last minute booking, so for what we wanted this suited us fine for our stay. The location was spot on as we could park up for the weekend and everything was within walking distances i.e. beach, restaurants and town. Hotel also offered parking permits for cheaper daily parking which was great.

Rooms lovely

Staff professional and helpful swift check in Lift available Ideal location easy parking