No cup or glass to drink water, basin so small that 500ml bottle refill is not possible, attendant refused to give us any cups. Room and corridor is very gloomy. Waiting out outside of hotel, ringing several times to enter. Bath is very small for a slim built 170cm tall person. No answer on telephone when reception is unmanned, no help! Receptionist accidentally overcharged and then kept fiddling with refund process. Worst experience even for a one night stop over stay!

It might not be everyone’s taste but the room was comfortable and the shower fantastic, friendly people in the hotel and many drunk and hard on there luck people outside

The rooms are ok but the checkin was at 15 and we were early and came at 13:30 and the personal was rude and told us no rooms were ready and we should come back at 15, so we did and then the rooms were still not ready at 16:30 the cleaner was done.

My father and brother stayed here for a stag weekend. It was clean but they were shocked to find that there was no heating or hot water on the second day and because of this, they had to have cold showers and since returning home my father is really poorly, as are lots of the party. The hotel said to email as they would give a discount but there is no email address. The area around the hotel was unsafe and they were told by the taxi driver that it’s the most dangerous part of Hamburg. We would like something back as a form of compensation.