Although not at the city center, easy access from the center to the hotel in 10-15 minutes by metro.

Personnel at reception does not speak English, difficult to communicate.

Very friendly staff. A lovely bright room with comfy beds and the possibility to sit outside on the small terrace with a cup of tea which we were offered by the kind receptionist.

Unfortunately we had a problem with the sink in the room and after telling the reception lady she sorted it out whilst we were not there.

the person in reception was so nice to us. the location of the hotel is elegant. the exterior of the hotel was nostalgic.

in front of the window was so dirty. the bathroom was small. the room was in the basement and it wasn't nice at all.

The room and bathroom were great, I did not take the breakfast.

All was fine.

The room in general was nice, clean and spacious. The staff was kind and the hotel was easy to be reached.

The bath room was really small and the pillows can be more comfortable. The communication was a little bit difficult as we don't speak German.

Small but comfortable room, everything was clean and tidy. Staff was very gracious. A supermarket and metro station across the street.

The bathroom was in a seperartr room a half floor up the stairs (but private) . Wasn't that bad but a bit uncomfortable at night

The receptionist was super super nice and helpful she gave me her own umbrella when it was raining the breakfast was excellent and again served with great pleasure Also the cleaning lady found my costume that I left she called me and made sure I got it so again the stuff was amazing very empathetic professional extremely helpful and knowledgeable I would definitely recommend them

The price and location, very convenient for the tube to tourist areas.

The downstairs room was a bit noisy but not too bad. The shower room was a bit compact.

Excellent breakfast and friendly staffs. They provide a standard hotel breakfast in Germany, and their food was nice and fresh. Although I stayed here only for one night, I loved the cozy room in the hotel and could have a very relaxing time.

If one would like to stay at the hotel which has a walkable distance from the city center of Hamburg, then this hotel may not be the best choice. Anyway one can reach the city center easily from the hotel by public transportation.

Very nice staff. Very clean.

Staff only speaks German. A little bit difficult with a stroller due to many stairs and no elevator.

The first night was really good.

The second day I change to another room with same price. The noise in toilet was loud so that I could not sleep at night!

Size of the hotel i.e. small. Location Good mood in the hotel

No good english speaker at the hotel.

The breakfast is ok

They do not speak English, just German, which make things difficult. The room was tiny and not so clean.

the room was big and well equipped.