Still as good as before.

Location: 5/5 Hotel is in a great location with a superb view of the lake. Room: 4/5 We stayed in the wing that was built in 2017. However, due to poor maintenance, it seemed to have degraded much more than its age. The rooms are nicely decorated and large. The wooden doors and windows with plantation style shutter doors is a nice touch. General Areas: 3/5 The hotel has great potential and must have been very nice many years ago. But due to lack of maintenance or poor repair works, it made the hotel look more like a 3-star hotel. You can see areas where they sloppy fixed the marble steps or duct taped things. Services: 3/5 Services is a key area for improvement. The staff is nice but lacks proper training. They seemed very stiff and did not smile much. It’s definitely a lack of good management issue. Our room came with afternoon tea and sweets. While the cakes/cookies section was extensive, they limited us to ONE free coffee or tea per person. Really? A 5-star hotel? Breakfast: 4/5 There is a decent selection of breakfast items. However, it was not as tasty as many other hotels/resorts we stayed at in Asia.

Water pressure isn’t great, gym need a rubber ant-slip mat, tile floor is supper slippery. Doors& windows need soundproofing

Booked 2 rooms of the same value but 1 room was smaller. Could have been better if they gave us the traverse rooms which was available. The kids room were not open also which kids looked up to.

Booked 2 rooms of the same value but 1 room was smaller. Could have been better if they gave us the traverse rooms which was available. The kids room were not open also which kids looked up to.

Not so good if you compare with the amount which you spent

Not so good if you compare with the amount which you spent

The hotel is in a beautiful location overlooking the lake. The rooms are large and airy and have a grand bathroom. Plenty of hot water and spacious. There was a problem during our stay (3 nights) with a motorbike at the bottom of the grand drive with attached loud speaker advertising from 8am to 6pm daily. The short and very noisy text was on a continuous loop. The hotel staff were unable to deal with this as the motorbike was not on their land. For a luxury hotel ( and its guests )this noise pollution is a serious problem. The location gives easy access to the lake and old town, watch out though as you cross the road, motorbikes comes from all directions, perhaps the hotel could ask one of the very many staff to help elderly or infirm guests over the road ? This doesn’t detract from the overall charm of the hotel or the good intentions from the staff.

The hotel is in a beautiful location overlooking the lake. The rooms are large and airy and have a grand bathroom. Plenty of hot water and spacious.There was a problem during our stay (3 nights) with a motorbike at the bottom of the grand drive with attached loud speaker advertising from 8am to 6pm daily. The short and very noisy text was on a continuous loop. The hotel staff were unable to deal with this as the motorbike was not on their land. For a luxury hotel ( and its guests )this noise pollution is a serious problem. The location gives easy access to the lake and old town, watch out though as you cross the road, motorbikes comes from all directions, perhaps the hotel could ask one of the very many staff to help elderly or infirm guests over the road ?This doesn’t detract from the overall charm of the hotel or the good intentions from the staff.

Location is central, can walk around. Good view of the lake

One of the best hotels in town.Old time charming.Very very friendly staffs.

We totally enjoyed our stay

Overall good but the bed is too soft and need to change new one

I love the French influences and the Vietnamese culture and chemistry.

we had nice day and very satisfy in your Hotel. It is very historical building with excellent maintenance . But mechanical system for example ,water system was not so good , specially drainage system is not satisfy .

we had nice day and very satisfy in your Hotel. It is very historical building with excellent maintenance . But mechanical system for example ,water system was not so good , specially drainage system is not satisfy .

No hot water for showers...did not like the night staff in restaurant wait wait .went to kitchen to finally get some to wait on me ...not attentive Howevermorning breakfast buffet and staff excellant

No hot water for showers...did not like the night staff in restaurant wait wait.went to kitchen to finally get some to wait on me ...not attentiveHowevermorning breakfast buffet and staff excellant

at midnight, we met the gate but the guard didnt accept us to enter this way. He asked us to go different way, it is so far

lovely experience. The staff was amazing and courteous. The hotel's location is perfect and the hotel is very beautiful. The rooms were very comfortable as well.I would totally recommend you to stay in this hotel.

My wife and I stayed two nights at the hotel. The hotel looked very much like it was when I stayed there as a kid with my parents in early 1970’s. I must admit that the decor of this old and grand hotel is still suitable for Kings and Queens nowadays as my wife was in awe. Our lake view room presents us a picturesque scenery right in front of our windows. The view gave us an illusion that we were in Alpine Europe. The breakfast, high tea and dinner were all excellent in food and services. Nevertheless, there were a few silly incidents that reminded us we were still in a developing socialist country. First, when we find out that our room ‘s central window could not be closed securely, we called the handy man to fix it for us. He brought along a dinner fork instead of a proper screw driver. Hence, it took him a little while to fix the window. Second, we wanted to exchange a USD100 note for Vietnam Dong in the afternoon of a Saturday, the front desk staff initially told us that they ran out of VND. Then, I told him that I would have to go to another 5 Star hotel nearby to exchange it. Then, they told me to wait since they can arrange to bring some VND from a hotel nearby. Lastly there was this 1940’s Citron of France parking in front of the hotel’s doorsteps. The car was probably restored as an antique car years ago but now, it has been slowly rusting away to be junked. No wonder as I have been confirmed that this grand hotel is now managed by the government instead of Sofitel.

the place is the best hotel in town. great view, cozy bar with nice live music, good breakfast buffet. a bit downside are water temperature (up and down by itself), mediocre english and services by staffs, and run-down mattress.

the place is the best hotel in town. great view, cozy bar with nice live music, good breakfast buffet. a bit downside are water temperature (up and down by itself), mediocre english and services by staffs, and run-down mattress.

Centrally located to the Dalat market and lake, this hotel had a very colonial feel complete with uniformed porter, maids, and a classic roadster parked up front. Breakfast buffet was excellent and well worth the extra cost. Walking distance to the lake to ride the swan boats. In the morning, be sure to walk to the Da Lat market across the street to take in all the beautiful and fragrant flowers.

The pillow was not clean enough. The receptionist in main building was not helpful enough and no showing

The pillow was not clean enough. The receptionist in main building was not helpful enough and no showing

The sew is broken and smell very bad make my kids sick

Old time charming.Perfect location.Great view.

This Hotel is very good location. it is right in the city but very privacy. it has a nice view and very convenience. it is about 100 years old but well maintaining, clean very presented. staff is very friendly and nice. However, some need more training and more staff. We arrived at hotel in the raining evening without any helps as bell boys were not in the front. However, they were supporting us a lots during our stay. Some staff were very helpful some did not know what to do. Breakfast is fine but we had been asked to wait outside as no more table. that is something the manager should think about it.

This Hotel is very good location. it is right in the city but very privacy. it has a nice view and very convenience. it is about 100 years old but well maintaining, clean very presented. staff is very friendly and nice. However, some need more training and more staff. We arrived at hotel in the raining evening without any helps as bell boys were not in the front. However, they were supporting us a lots during our stay. Some staff were very helpful some did not know what to do. Breakfast is fine but we had been asked to wait outside as no more table. that is something the manager should think about it.

This Hotel is very good location. it is right in the city but very privacy. it has a nice view and very convenience. it is about 100 years old but well maintaining, clean very presented. staff is very friendly and nice. However, some need more training and more staff. We arrived at hotel in the raining evening without any helps as bell boys were not in the front. However, they were supporting us a lots during our stay. Some staff were very helpful some did not know what to do. Breakfast is fine but we had been asked to wait outside as no more table. that is something the manager should think about it.

AC is not working in room 120 and sew is broken smell very bad in the room 129.Manager is a lair and a professional at all. He told me he fix the AC remotely. The AC is old and not even high tech or modern. How can he fixed it remotely and still not working got three nights. They try to fix it every days but they could get any cool air out.