I had to phone to ask how to pick up the keys. No one contacted me. I had to contact them. Once explained to me, it was simple enough, but I did have to make the call. It was not initiated by them. I have made many booking.com (15 or so) arrangements in different countries over the years. This is the first one where I have had to make calls over keys.

The air conditioning was turned off at the wall outside switchboard (on the hottest day and night of the summer so far) along with 4 missing batteries from the 2 air conditioning remote controller units. They did come along and turn the units on but the units should have already been on for the guests, not us having to make a late night phone call when we got home to a boiling-hot house. Both bulbs were missing from two of the over-bed lights in one of the master bedrooms. Aside from those points, the house was ideal for our family use and we enjoyed our stay.