We had a very nice time. The hotel was conveniently located. We used the free trolley to get around because lots of traffic and parking issues.

Very peaceful if your looking for somewhere to relax.

Absolutely my favorite hotel right now! Amazing views from the room! Look out the window and the ocean is right there unobstructed. Bed comfortable, bathroom nice, and pool very clean and relaxing. The best part about this place is their staff. The customer service is top notch! Everyone to valet, maintenance, front desk, you name it, all employees were so nice, attentive, professional, and friendly. Made for a wonderful vacation.

The ocean view is amazing and the staff and customer service is outstanding.

The view was outstanding. The restaurant was exhalant.

Wow, where do I even start… Surf and Sand is the most prime location and literally right on the beach. Everything is walkable. The staff was so friendly and helpful with all our needs. The room was wonderful (Srufside) and the bed and bedding was very comfortable. The pool was heated and the hot tub was perfect. The food and drinks were delicious. The construction was hardly noticeable. Only noticed once when at the coffee shop, but more out of curiosity. We never heard anything! Overall a spectacular place!

Awesome nice staff

Splash restaurant was very bad food at thanksgiving dinner and next morning breakfast! So so bad. After that we went outside eating. We eat dinner and breakfast so bad! Not like before! We are come stay every thanksgiving day 3-4 day ! You need check the splash restaurant workers or manager need retraining dad! Even heating wasn’t working! At room. I want to see this message to GM . If they don’t fix . They need change the GM.

This property will be nice after the renovations but right now it’s not a 5 star property. Very average room. Overpriced food and drinks. Either pay more and go to the Ritz or less and you will find comparable hotels on the beach nearby.

First time staying here and it definitely won’t be my last Amazing property with the best amenities and staff

Was treated poorly by security made us feel unwelcome, but continued to come at me and my girlfriend after I said we were guest multiple times. Just extremely unprofessional uncalled for and not the actions of a 4 to 5 star hotel.

Great staff and loved the sound of the ocean - you literally couldn’t be closer! The property is under going a full renovation but there is minimal noise in the day and zero at night/morning. The property does need some updating so great they are investing. The food at the restaurant is excellent and there are lots of dining options within walking distance for breakfast, lunch and dinner. You could tell all the staff cared about the hotel and most had been there a lot time which says a lot about the care and attention they put in. Excited to see what the new rooms look when we return.

My daughter and I were upgraded to a penthouse suite and we couldn’t be happier. Best view, fantastic food and friendly staff. Renovations were ongoing, so that was a distraction. Can’t wait to see to upgrading when finished!

Great Location. Easy walk to the main beach. Dining options are very good.

Property is in a great centeal location to everything on the Laguna strip. Everything was excellent during stay. However, I do have to add one thing that was odd at the end of my stay when I was abt to checkout. I went to the restaurant bar and asked the staffer/bartender if he had change to break a bill…when he handed me the change, he said…”this is for the restaurant, right?” Not sure what he meant by that or what he was trying to imply, and what does it matter what im using it for??? I thought that was odd him asking me that. (I wanted change so I could tip the housekeeping btw, but that was none of his business).

Major building works going on that I wasn’t aware of ruined my stay. Dated facilities. Over priced. Broken phone. Failed to send someone to fix. Not the room shown on Expedia site. Terrible stay for big money.

For the $1,500 spent to stay at this property for two nights, I had high expectations. Surf and Sand did not come close to meeting those expectations. I thought we were staying at a high-end/luxury property and this place does not qualify. We stayed in a JR Catalina Suite with an ocean view private balcony. That sounded great, but in reality we had a balcony with a view of the roof of the building in front of us with the ocean behind it. The view also included an Active walkway that generally had other guests (good afternoon screaming kids), housekeepers, and a friendly painter that we shared our morning coffee with. Not the relaxing time we thought we’d be getting. The room had a portable AC unit connected to the window (which I understand may be better than what other rooms had), but the room was otherwise fine. Ultimately, if the room was half the price I’d not be writing a negative review. It unfortunately comes down to poor value and not meeting my high-expectations that came with that price. Note that I booked this room in early May, so it’s not as though I was booking this the week before when you’d expect to get hit with a higher rate. One last thing - not a single member of their team acknowledged we were there to celebrate our 25th anniversary despite my calling the hotel and letting them know after booking the room. I definitely will not be going back, and would not recommend. I’ve never left a negative review on Expedia before this…

It looks amazing in pictures, but the rooms have old dust in every corner which is very yuck, I had to plug something and moved the night stand and the dust came out flying, you look at every corner and is dirty. The view was fantastic from our room and the ocean sound was great!!!. The in room dinning was fairly fast and the wait staff very nice and helpful, and we decided to eat in our room as the hostess for the restaurant was so snobbish and standoffish because we did not have a reservation. We were willing to wait, but chose to order in room service as it was not a welcoming welcome as paying guest of the hotel. That night only got worse as there was a false fire alarm at 2:something!! Yes, 2:00AM and nobody came to tell us it was a false alarm, we stood outside our room with other people trying to figure that out. When we checked out and I mentioned it, the front desk person acted like he had no idea. The other disappointment was that my electrical car could not be charged (either night) as they "only charge Teslas" which I found infuriating, in LA there is never an issue with charging at all hotels, so they need an adapter as the prevalence of so many more EVs will be a reality and the review may ensure the hotel invest in a $20 connector that I now carry. The pavlova dessert was fantastic. So, is the sound of the ocean, the view, and Pavlova enough for me to stay here and spend thousands of dollars at this resort again you ask when there are so many choices?

NO AC?!!? We paid $700+ for a room without AC during a hot stay? Had to open the doors, windows and fans, leaving no privacy. What a surprise! Also, no elevator to a wing with several floors. Not possible for older folk or disabled.

No Air Conditioning in Room only ceiling fan and room got warm even with windows open which we tried to maintain close due to proximity with pool and noise/privacy. Was charged for Valet although did not use this service and a room charge we did not make (both were refunded). Staff is not so friendly.

The staff was fantastic. Our only problem was with housekeeping. Our tissue box ran out of tissues the first night there. It was never replaced the next three days. Used glasses in the room were not taken out or replaced. Outside of housekeeping, it is a wonderful resort.

Stayed for a few nights. Very friendly staff.

We spent 3 nights..overall the amenities and attentiveness of the staff would score high…however, this hotel needs a renovation..very rough around the edges.

Be aware.. there is no air conditioning in any of the rooms.. The place is not safe.. we lost our stuff while we were around the pool and no where to be found.. Not worth the amount of money paid to stay there... Rooms doesn't look like the Pictures.. much older and out dated..

Amazing location cozy hotel but hotel is old heard next door voices all night.

Our room was right over the ocean. Resort we were told is doing a remodel on it's rooms. That is needed.

Biggest Pro - sunset was amazing from beach front balcony!! Cons - Property is outdated, ac didn’t work well, valet was busy and rude, pool was crowded. I would expect way more for the cost. I’ve stayed in 2 star hotels that had nicer bathrooms. My beach front upgraded room had a 1960s bathtub faucet that leaked and went in and out of cold. Overall - I won’t come back unless they update the units or lower the price. I spent almost 800.00 for a 1 night stay. I would expect more for the cost. Again, the view and location are amazing. Worth at-least one stay, at a lower rate.

Great ocean view & access. Really enjoyed our time

Great place to stay!

Location was amazing. Did not like that there was no air conditioning. Very high humidity

We absolutely loved our stay! Rooms were great and the staff was very attentive.

The excellent staff!