I liked the hotels location but there wasn't much else in the street it is located in.

I had a few issues with this hotel. First, the gym is not open until 0700, and there is no flexibility in opening earlier. I got three different reasons from staff for the lack of flexibility. Gyms should be 24/7 to accommodate all schedules. Second, i booked a taxi through the hotel for the train station, which is less than a mile away. The taxi driver, who obviously knew the staff very well, charged us an outrageous 30 euros for the ride. I have never been so overcharged for a taxi in my 40 years of traveling around the world. He had no meter and did not warn us of the cost. The hotel should reimburse me for that charge since they clearly do business with him on a regular basis, and must know he is not ethical.

Around 10 Euro via uber from international Eurostar to the hotel ( walking be around 20 minutes) 5 minutes walk from the main city, very convenient to restaurants, shopping and sightseeing, staff was amazing, very helpful, room was lovely and clean, clean towels everyday, if i visit Lille again, this will be my first choice of stay

Toilet was dirty when we checked in. However, when we informed the reception, they cleaned it and apologised. No offer of another room. Tea, coffee bags not replaced on day 2. Called the restaurant and the restaurant staff attended to it promptly. Staff were very friendly and catered to the needs. Cleaning was not done to the entire room on D2. Only the bed was made. Definitely not a 4*

Comfortable, great location. Helpful staff. Exec room had coffee machine and small fridge,, which was appreciated. Travelling with teenage childr, room with sofa bed worked well.

service from the staff was amazing, really helpful, qill stay again

Good city location. Garage available close by. Comfortable room and good breakfast

Modern large rooms and on the edge of the old town. Walkable to all the museums etc. We got an uber to eurostar station but only due to the cobbled streets with a wheeled suitcase.

Rooms are really small, no space for luggage, they lost a tshirt we sent for laundry.

Impeccable

Nice

I stayed several times in this hotel over the years. Lobby and bar renovations almost fully completed and succesful. Staff super friendly and nice, perfect location (everything walkable), spacious rooms. Will definitely stay there again!

Unfortunately there was construction which minimalised the experience, entree and reception very poor, breakfast not in the house and when ordered at room whitout eggs… in the state as it is now, it’s not worthy 4*. Construction issues should have been mentioned on the website so it is known before booking. This was an unpleasant experience! Rooms are noisy too. However staff was friendly beds are comfortable.

Excellent location Friendly staff Lots of major works going on currently in lobby areas of hotel No parking at hotel so had to park in nearby car park for 15.5 euros per 24 hours.

Stayed for three nights with adult daughter. Comfy bed & sofa bed. Hotel staff were friendly. All clean. Pretty quiet given central location - some outside noise on the Friday night but to be expected. Location was great for exploring Lille.

Efficient room layout. Extremely clean.

We got stuck in the elevator for about 30-40 second, when we told the man at reception about it all he had to say was " We haven't had any issues with our elevator today " We paid 150 Euro / Night and was excepting to be soap, shampoo and etc in the room but we had to ASK for it!. Plus they only gave us a small Shampoo bottle for 3 people, and same with the soap. Never coming back again!,

staff is very friendly and helpful

The hotel was clean, centrally located and easy to get to. It was listed as a four star but seemed more along the lines of a three star -mini bar didn’t work and was not stocked; only instant coffee and paper cups; although this may have been due to covid restrictions. The staff was very friendly and helpful and even let us check in early. We would recommend this hotel at this price point.

That's an excellent hotel for this location!

Was ok as a hotel in the center Good location.

The hotel it self was nice. Though I was overcharged afterwards in the deposited credit card. Upon asking what the charge is, they answered that I ordered breakfast. I did not. Of course such a misunderstanding can happened, but the hotel has gone radio silent and isn’t replying to emails. Both poor service and fraudulent!

Location is perfect walking distance to main square, shops, restaurants etc. Bedroom very dated and quite small. Separate toilet is very smelly (urine) and feels unhygienic. I asked the other guests in our party and it was the same with their rooms/toilets. Breakfast isn’t very varied and runs out of key staples, eg bacon, half way through service. They don’t replenish.

Very clean rooms, beddings and towels. Good experience

Wonderful front desk staff, always helpful and friendly. Good size, clean rooms and excellent breakfast.

Nice room, lounge and breakfast room. Staff helpful and good.

Good location, friendly and efficient staff, excellent breakfasts. The facilities and rooms although clean, are looking tired and in need of a revamp.

Great room, clean, comfortable and spacious. Hotel in good location, close to old town.

Nice hotel, nice entrance, very good breakfast, very friendly people and close to the grand place and restaurants. Room were ok, bed was good but the bathroom is to old, not clean, things are broken etc. In general nice hotel, nice stay but bathroom needs upgrade.

Overall overpriced for the Quality/price ratio offered as it used to be in France but still competitive when consodering lille area. Lobby is ok,breakfast very good, room old but funcional

Lovely hotel convenient to the centre. Very good breakfast.

Perfect! The staff is very kind and nice. Especially l’m happy for my dog who can stay in the same room with us.