The recreation area and sauna were not working for the twelve days we stayed at the property, that was disappointing . Other than that , everything was great! Fantastic staff?

Our hotel stay was so nice. The room was spacious & the beds were comfortable. Our room was clean & staff were all nice, friendly and helpful. The full breakfast was excellent ! It was a great way to start our days of adventure! We found a way to make the trip to Dusseldorf less expensive...walk to nearby Esso gas station & take tram #709 from Neuss into Dusseldorf for just 3.40 Euros versus 30 or more with Bolt app or a Taxi. Would recommend this Hotel Inn in Neuss, Germany.

Stayed here for Euro 2024. Hotel is well positioned between Neuss and Dusseldorf with the tram a 10 min walk away . Hotel is fine although room has a fridge but not switched on , so no facility to keep any liquids cold - they do have a sign in fridge directing you to reception where you can purchase cold drinks !!- but same issue no where to keep it cold even if purchased form hotel . You have a kettle and tea/coffee making facilites in your room but no milk???. Overall room was fine

Lovely hotel very clean though out staff very polite only down side a little out the way. 10 minute way to tram stop then 20 minutes to dusseldorf station or 20 euro in a taxi

Comfortable hotel in a quiet location on the outskirts of Düsseldorf. Tram stop nearby for easy access to the city. Room large, clean and comfortable. Expensive breakfast. Friendly and helpful staff.

The staff were excellent

Very comfortable and quiet. Good breakfast option and relaxed bar area.

Unfortunately the hotel is far from any stars. First and foremost stained toilet not good at all. Secondly, while the staff at the reception are mostly good, the “night manager” is so rude and you can tell he hates his job as he really doesn't care and you kind of get uncomfortable asking him for anything. Wifi in the room is absolutely terrible so if you are need to internet better have your own. Despite being a non smoking hotel, people smoke in the rooms which you can smell throughout the hallways, although the hotel say they will fine people for smoking, what good does it do if you as a non smoker get a headache all the time. Its like they tell people “you will be fined if you smoke” only to collect the fee and no actions at all. Our last night being there, group of people with small children had come in and they were like 100 people, at least 50 kids were running in the driveway and lobby like a kindergarten and being so loud in the hallways, we called the front desk and probably the same night manager said “oh well we tried we tried and hang up” Also what kind of hotel doesn't even have complementary water in the room???? We had to ask for a tooth brush every time, i have been in many hotels across many cities ans countries and this is my first experience of facing not having basics things in the room. Oh by the way we even had upgraded our room to the suite 😩😩😩

First time visiting Dusseldorf and as ever you learn as you go. The welcome at the hotel was perfect. Very warm and caring. The room was great, large and extremely comfortable. Lovely lounge seating area, desk and huge bed. The shower was very high pressure and did the trick after long walks around Dusseldorf. Keep in mind this hotel, although quiet and in a very safe feeling area, is not in Dusseldorf centre. The handy 709 tram which was cheap and around a 5min walk from the hotel was how I got into the city centre. This wasn't a problem for me. But if you are looking to be in the heart of Dusseldorf, this is not it. But that aside, the hotel is an excellent standard and felt extremely comfortable and welcome throughout my 4 night stay.

Hotel located 15 min by car from the center. The rooms are spacious and the hotel is well maintained.

For those arriving from cooler climates, you should note that the air conditioning is only standard in summer and in Germany they heat their buildings to 22-25c, so the rooms are very hot in the winter. We opened the windows normally but it was not enough and had to fully swing open both windows to try and cool the room down, but it was very noisy with lorrys going past, still very warm and letting rain in. I contacted reception after two insufferable nights and they were able to switch on the aircon remotely which made a huge difference to the room, but the hallways and restaurant are so warm we avoided eating there with the exception of one breakfast. This is a standard temperature across Germany, so expect shopping malls, shops etc to be the same. The room itself was spacious, even with the sofa bed in use for three occupants. The area is generally quiet, parking for disabled is right outside the front door and free, there is also free street parking. The staff are friendly and helpful, the breakfast was nice, mostly continental with a couple of hot items. Breakfast was rather expensive per person at €25, luckily our children ate for free (2 per paying adult) meaning €50 for a family of 6. The other days we went to Lidls bakery nearby for breakfast at a fraction of the cost. Three stars because of the room heat, fridge turned off so everything warm/melted due to heat, the shower constantly went between scalding and freezing, very dangerous and unpleasant at the least.

yes, everything was great

Excellent breakfast. Very nice rooms. Good sauna.

Top.

Great Hotel, friendly service great parking and well located

The property and staff were amazing. The restaurant was a little expensive but it was convenient and the food was good enough.

The hotel was ok. I left my electric toothbrush and had to call 3 times to find out that the staff had not found it. That’s impossible

It was a nice and convenient location for my needs

Very good Hotel, on walking distance to the centre One remark: In a 4* Hotel I have never seen a old fashion shower curtain

Very nice and clean, good restaurant, all employee very kind, fantastic room. High value for money.

Great value. Crisp and clean bedsheets, clean hotel, high pressure shower (even on the 9th floor), and a nice breakfast. We paid 90 Euro for three people with breakfast - a steal for the area during that time due to the Lady Gaga concert. All other hotels in the same category were 50 to 100 Euros more. Again, a great value!

Normally at any hotel, you find tea packets, Caffe, bottle of water offered for free at booked room and daily refurbished but in Holiday Inn Nuess , I didn't found and when I asked reception, they said "covid cautions" which is not logic for me! While using twels and iron... Meanwhil, the remote control of the tv wasn't working!

Great hotel with great staff. Hotel was spacious and the staff were very helpful. We had 3 room that were nice and clean but in one of the rooms there was hair in the bathroom.

Parking is available around the hotel. Breakfast is good. Room is large, bed is comfortable. Overall good stay.

Always a pleasure staying in Holiday Inn Neuss. Very spacious and in a quite neigbourhood.

Staff was very kind. Room and bath very clean. I will visit this hotel again. But not many shops around.

Room spacious ,clean and modern food very good. Staff helpful

eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee

The staff are excellent, the hotel seems modern although personally I like some Carpet rather than just hard wood floors. My room was also near a fire door and it was noisy if people used it in the night. Room was generally clean including the sheets, but their was a grapevine under my bedside cabinet and the phone was unplugged and not working when plugged back into the socket.

All is good just the hot water is not stable

This hotel is very spacious and located well when traveling by car.

terrible management