Amazing

Nice place and location. But by the time you add up the room cost, parking cost, charge to use the pool (£20), I would have expected a little more. Suggestions would include a bottle of water left in the room, a bowl of fruit in the lobby and more friendly staff in reception who smile and are friendly. Although the Gentleman running the spa desk was friendly and very welcoming.

Some confusion at first on the room but Elenora made our stay exceptional in addition to the rest of the staff.

Spent one night in the hotel meeting friends for a Spa afternoon and meal. Very impressed with the Spa, restaurant and hotel. Room was very nice and bed was comfortable. Would recommend, and stay again.

Booking was straightforward and friendly, parking is restricted but they do have a overun option, hotel is fine , breakfast was just okay , coffee and water from jugs is not the best and self service food would run out before being replenished and not sure that a dog in the restaurant is good it didn’t have any indication it was a service dog

The property was understaffed in all areas. Once we'd finished our meal there wasn't an area for us to continue drinking! We were told we could go outside. There had just been a heavy thunderstorm! Other areas where we'd sat during previous visits were closed! Same scenario later that night. This hotel used to be comfortable and accommodating. Shame, because we've been coming here for years and each time we come, it gets. worse.

Great location, room view of construction, breakfast ok but not a great breakfast, average.

Lovely hotel & room. Check in was a little chaotic but other than that happy with everything. It’s dog friendly at a cost of £10 per night.

The property itself is nice and the rooms presented well. Car parking is poor with limited spaces and damaged surfaces. Breakfast was not managed well during a power cut with diners waiting being told they may need to evacuate so no one was shown to their seats.

Hotel is lovely really well situated, superbly appointed. However car park is small for size of hotel. Last but not least staff in restaurant need to smile bit more & engage with the guests to compliment such a nice place.

Excellent hotel, decor & staff !

Not enough staff to serve Sunday breakfast. Breakfast was terrible, served in a room with no cleared tables, no cups, glasses or crockery. And not much food. It should have been a highlight of the stay but was just a hastily constructed sausage sandwich.

Such a lovely hotel! Great location, deceptively quiet rooms and the spa was fantastic! Huge shoutout to Dan who was an absolute cherub, you can tell he truly cares.

Beautiful refurbishment with excellent decor and ambience Great facilities and wonderful room.

Maybe won’t be staying again

Staff were lovely and hotel was beautiful

Spa booked up for 3 days very disappointed

This is not the first time we have stayed. The room was spacious and tastefully decorated. Bathroom was well appointed with bonus of a bath which not all hotels have. Toiletries acceptable but limited, no shower cap or flannels which would expect from this standard of hotel. Bed was big and comfortable. The air conditioning was a great bonus as the weather had improved.

I'm a maintenance engineer and usually go to hotels and see a load of poor maintenance and flaws. This place is well maintained, with high end details (Burlington taps as an example). Great stay.

Shocking. Registered car with reception, admittedly a trainee. 3 days later receive a £100 fine from the private company / muggers running the car park. Don’t bother trying to ring hotel no one ever answers

We had a wonderful afternoon tea when we stayed one night at The Bedford Swan for my mums 88th birthday. The ambience was superb, the food delicious and the staff completely delightful making a fuss of my mum which we really appreciated. We would definitely do this again. The hotel room was satisfactory for a one night stay. I was pleased to see a fridge in the room as it was a red hot day and cold drinks were welcome. Or experience of our evening meal a the Pen & Cob however was a complete disaster. The food was substandard which the restaurant agreed with and took one of the dishes back to the kitchen and took another dish off the bill. They dealt with it well (and perhaps the kitchen was having a bad day) however as it was my mums birthday it was a particularly disappointing end of her day. All in all our stay was fun and we would stay again despite the experience in evening.

Lovely hotel great restaurant

Nice comfortable stay. Room was clean, bed very comfortable and staff were polite and attentive. My only gripe is that certain tv channels do not work (signal). I have had this issue before when staying here previously. They just need to retune freeview to get the Drama and 5USA channels.

Very helpful staff and always with a smile

Had a very pleasant stay, bed very comfortable & clean, staff were friendly, helpful & polite. Only stayed one night & hot tap in bathroom was not working but did not interfere with stay, just a bit annoying.

Room was pleasant but very hot due to the warm weather and the air conditioning would not go any lower than 19 degrees

Had a lovely stay at the Swan Hotel Bedford for the Riverside Festival weekend, managed to get a last minute booking at a good rate Room requests were noted & we could check-in super early. Lovely atmosphere in the outdoor terrace bar overlooking the river activities. Love the decor in the Pen & Cob Brasserie 😍

Stayed for five nights as we worked through some issues with our car. Bedford really convenient and Bedford Swan very convenient to convenience stores and takeaways. Lovely room, nice renovated bathroom. It does get busy in the weekends with weddings etc. so parking can be a bit tricky. But overall good stay. We had a few small issues with the room and they were dealt with quickly by staff. Would definitely stay again.

Was only there one night while waiting for car to be repaired. Lovely hotel with character and pleasant staff. Didn’t eat, drink or use the spa so .can't really rate them

So pros .. bed and pillows were nice , room was fairly clean and the breakfast looked good even though I didn’t have too much of it New modern refit looks good and check in and out were seamless . Fridge in the room was good albeit a little small Cons the position of the room next to three store cupboards with doors constantly banging ,, overlooking the air con generaters that whirled all night , no bath , the fact the glasses were stored on top of the toilet which in my view is disgusting And the TV which had only half a dozen channels was hung on the wall wonky and no way of plugging a fire stick in the make up for the lack of channels provided . The

Great location Lovely room Great staff

Lovely decor in room and bathroom and so sparkling clean everywhere with stylush public areas. However parking is a problem with lumited and tight spaces. The breakfast quality looked good but it was all stone cold which was a real let down for what could have been a five star stay.